Customer Reviews for Sunshine Self Storage Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunshine Self Storage Pensacola

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Jonathon R. on

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Michael A. on

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Address doesn't reflect actual location of the office, making it difficult to figure out where to go. Staff, while pleasant is so small, there is often a sign in the door saying the office is locked because staff is "out on the property" which provides a number that goes to vmail. The after house drop off ares was also so small, I could not get the truck far enough into it to avoid blocking the entrance so dropping off after hours would be difficult to say the lest. Also, although I was allowed to reserve equipment at the location, I was informed that some of what I reserved is never available at that location. All in all, the only thing that make the experience pleasant was the rep at the desk.

Miranda K. on

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Ronald P. on

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David M. on

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Sunshine Storage always has the equipment I need without a reservation. Friendly and courteous! Really good people!

Judith M. on

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John M. on

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Steven W. on

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Outstanding service by Erica! Will rent there again!

Rick S. on

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Everything went fine from start to finish , the supervisors we're very helpful and friendly . We will use this location again in the future . Thank you

MIKE C. on

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Everone was great. Pickup and return was easy and fast. Next time we need to rent a truck, it will be here. Mike Colucci

Eric W. on

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Slow and very hands off. Prior online checkin was useless and everything still had to be done again.

Angela B. on

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Dustin H. on

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Joseph O. on

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The truck was old, smelled a bit of cigarette smoke, and mechanically was very noisy. The customer service was among the best I've ever had renting a truck.

David C. on

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Rental was reserved for another location. Upon arrival location did not have the vehicle I reserved.....they found another vehicle at another location...I request the $50 refund for lack of reservation completion! The alternate location gave me incorrect information about my rental ( they told me I had 24 hours to return it....subsequent text messages stated 4 hours). I picked up the vehicle at 2:11 pm and returned at 4:07 pm. I received subsequent emails stating that I needed to return the vehicle before 6:30 pm. I called the location where I returned the vehicle at 5:30 pm......they had not completed the paperwork to indicate the vehicle had been returned! Poor support.

Chinita T. on

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Sevki K. on

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The person who checked the U-Haul to us was awesome. Very friendly and went out of her way to help us.

rickey F. on

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PAUL K. on

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Excellent service and very knowledgeable!

CHRISTOPHER P. on

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Debbie at Sunshine Storage made me feel at home and listened to my needs. Her above and beyond professional care was just what I needed with the crazy stress of moving. Every question answered, timely service, and just that added touch of making the whole experience seamless. Thank you Debbie!! Your a winner!

Anniece E. on

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very nice and efficient

Joseph L. on

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Best drop off experience I have ever had, quick and efficient!! Kudos !

Sarina H. on

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I don't recommend Self Check-in/out on Detroit Blvd. My experience went terrible and 2 he's of my time was wasted due to errors contacting alternate contact, whom was present with me and there wasn't an attempt to reach her. I provided more info to meet requirements and still NOTHING! Unfortunately I had to cancel that reservations to schedule another to do a representative check me in/out. That experience was better but I'd suggest please stop using self service renting

brandon T. on

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Excellent and friendly customer service!

john M. on

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Debbie was awesome.

Andrew S. on

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Denise R. on

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THOMAS T. on

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MATTHEW B. on

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The ladies at the office were very nice and understanding, really made the whole experience pleasant. Would definitely go back there again if I needed a uhaul or storage unit. Thank you again!!

Tara P. on

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jeffery B. on

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Steve L. on

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The lady in the office was very courteous. I have rented from them before with the same results.

LYNNE N. on

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She was very nice and helpful. I did however have an issue trying to drop off at other locations. Took the trailer to the David Howell location and he said he had too many. Sent us to the location on highway 39 (boost Mobil location) she would not let us drop off. I finally got the location we did drop off on the phone. She was very helpful. The issue was there was construction and heavy traffic at the locations that refused to take the unit. That was frustrating.

Terry N. on

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Mark T. on

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Yadda D. on

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Eric W. on

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steven R. on

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no improvement needed. fast and friendly.

William C. on

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Gene S. on

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Trailer was not clean inside. Inside of trailer came with a dirt dobbers (?spelling?) nest. I am very thankful they were all dead.

baltazar S. on

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Amanda J. on

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Joel L. on

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Gene L. on

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Jean K. on

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Jerome Y. on

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Jerome Y. on

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Kay M. on

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Joe M. on

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Jeffrey B. on

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Larry W. on

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Richard D. on

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I have no complaints

Robert A. on

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Lauren S. on

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Paul S. on

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Taillight busted out , didn't work at all.

Michael M. on

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The office was clean, the truck was clean, the woman that helped us was very nice!!! Go U-HAUL!!!

Frank B. on

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rhodell R. on

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Linda H. on

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Paul K. on

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Larry T. on

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Tim B. on

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Clean, courteous, efficient. This was the best UHaul rental experience I have ever had.

Marguriette P. on

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The Manager DK was extremely helpful and friendly. She went above and beyond to be of assistance.

BRENDA S. on

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Very helpful. Helped in every way possible

james S. on

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Seth B. on

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Awesome experience

Keylagh C. on

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James A. on

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Little more energy by people in the office.

WENDELL W. on

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Luckily i bought insurance. When i arrived at the drop of facility i was accused of damaging the equipment. There was no pre trip inspection done by the pick up facility.

Kody W. on

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Friendly, and professional! Overall great service.

JAMES W. on

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Ruth C J. on

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Excellent service from Ms. Debbie at Sunshine Self Storage, 110 E Nine Mile Rd., Pensacola, Fl. We were able to drop off the u haul and get checked out with ease, in a short period of time. In the past, we have had a storage unit at this location. It is a good, clean facility and I would not hesitate to use them again for storage. If you should need a storage unit, their phone # is: 850-637-8256. Thank you, Ms. Debbie. Ruthie

Robin W. on

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jim Q. on

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Customer service needs work

April H. on

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Sunshine self storage provides amazing customer service with a friendly smile. Love these ladies!

George A. on

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RONALD B. on

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The only difference I see is the odometer reading is off 3 miles when I picked it up. Other than that is was perfect. The lady behind the counter was extremely nice and helpful.

AARON B. on

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I used this uhaul for a local move and was perfect. The staff at Sunshine Self Storage Was great. Also, turning the truck in after hours And Parking it there was simple. I’ve had rented From other rental companies and the drop off location was horrible. Thank Debbie and Britta!!!

Jessica S. on

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Matthew S. on

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Murphy M. on

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Rick G. on

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great service no improvement needed

Jeannine L. on

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We made our UHaul reservation a week ahead of time, and ordered a regular dolly and appliance dolly with our truck rental. When we went to pickup the truck, we were told that they didn't have any regular dollys for us, but that we could go and get one from another location. We were moving that morning, we didn't have time to drive around looking for a dolly. We should've been told ahead of time that there would not be a dolly available for us to use.

Debbie K. on

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Best Uhaul location I have ever done business with. Kudos to Britta!

Marvin I. on

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Darleen T. on

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Professional with my request.very helpfully would recommen to others

Kris L. on

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Lance D. on

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Naveen G. on

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Michelle M. on

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Mary Y. on

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I am disappointed that I was over charged for gas in the amount of over $17 by Uhaul when i only used 19 of the 20 miles I was given. There's no way that truck used $17 in gas!! I want a credit back to my card. I could agree with maybe $7.50 to $8.00 for gas, Not $17!!

Dennis P. on

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Joseph R. on

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mary B. on

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More pleasant attitudes than the pick up location

John J. on

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DAVID B. on

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JAMES H. on

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china M. on

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Pay attention to customer instead of holding personal conversation

Charles B. on

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Michael W. on

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We had to pick up the auto trailer at a different location and that was a nightmare and I will be requesting a refund. Please contact us to discuss