Debbie was great, process smooth and seamless. I know space is limited, but a dedicated area for dropping off the return truck would be helpful. We were 100% satisfied with everything!
PHILIP E
Customer Reviews for Sunshine Self Storage Pensacola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was kind and attentive and helpful both when I picked up and returned the truck.
IAN DThe clerk was very informative and helpful over the phone and in person. She was polite and explained everything well. Even drove myself and another customer down to the rental trucks on the golf cart so we didn't have to walk to the far side of the grounds where the trucks were parked.
JENNIFER CThe only problem which I had was the truck was not at the location I was told had to good to another location, but the over all experience was good
MARC NTh staff was really good. I don’t think i had such good experience with other Uhaul staff before
PANKAJ CBest U-Haul dealer in town
BRITTA SCheck in and out was fast and easy. Thanks.
SEAN HWas over charged and had to call corporate office to get it fixed
SHAWN TVery friendly. I left my debit card in the truck, and they called to let me know. Nothing to improve.
ABIGAIL AMy wife was following me during our relocation and mentioned that the trailer lights were not working. I tested them prior to departure from U-Haul and from my house. They were in proper working order. I also tested them during our journey. The problem seems to be that the lights were too dim for road travel. This made braking and changing lane more hazardous than necessary.
JOHN SI did not sign up for “safe move” or missing/damage” fees , yet they were added in, I am guessing after the change in pick up time. Or just added in even though I drclined
Laurie SN/A
alfred BI can find no room for improvement.
JOHN SGreat experience, very professional, answered all my questions. Wonderful attitude
Abraham CGreat location for pick up. Truck was clean and well serviced.
Dawn PNo parking out front. The furniture dolly I ordered wasn't available. I had to take a utility dolly instead.
Michael GJust keep up the good work.Ladies were very good !!
Jeff BI wouldn’t change a thing
Iris BSee you in court
Dash DClean facility! Awesome staff! Truck was clean and well maintained!
Veronica LNothing
Steven KClerk was helpful, knowledgeable & friendly
ERIC WRecommend if we needed anything else for the move
Kathy RDebbi, the manager of Sunshine Storage was pleasant, efficient and professional! Will definitely use their Uhaul service in the future.
Christopher ATire pressure 20 psi low on both tires.
Timothy Cthe people at this location are very nice. got me checked in under 5 minutes. no issues.
David SExcellent experience with May and Debbie. Both very helpful.
Laura WLove this place and the store manager!!!!
Lisa WNothing…..service is at a premium with Debbie and May. Would recommend to friends & family.
Carlos CDebbie was excellent to work with…..a true service professionals. Asset to the company.
Carlos CNothing to do! Keep up with the good customer service.
W GNice friendly and was very pleasant.
Samaria LWe dropped the UHAUL off after hours. There were no issues.
Danielle MMy experience at this location could have been better if they would have put my equipment (dolly) in with the truck. Got to my location to find out dolly wasn't in truck and had to return to get dolly and truck was almost on empty when I received it. When I returned it I returned it half full.
darrack mNothing, they were great to work with! Very efficient and friendly. Thank you.
mark pVery impressed with this UHaul location and staff!
GinaK LAll was good but the truck had a lot of miles and there was quite a bit of play in the steering. However the rep at the pickup location was Outstanding! Helped us tremendously.
TIM HThanks for a smooth drop off
Bob KI don’t think you should be charged $14.00 a day for insurance, should be a one time charge! I wasn’t told this in advance of renting truck another day!
Dempsey CStrap was replaced at Ballwin location
rodney dVery nice lady helped me with everything.
Jeffrey KThe two ladies work well together, and got me checked out the quickest ever.
Kevin GVery easy dropoff.
Jennifer CLocation was spot on. Perfect. Vehicle had issues.
Phil LGreat service
randy tThe representative at the location was helpful and very supportive and friendly
Samantha SDebbie was awesome. Thanks you for Al you do
Thelma WNo drop off instructions were given. I go locked in the facility. The truck needs brakes and tires. Horrible
Gregory DThe website is horrendous! It did cut the time significantly when you are checking out but trying to check in was horrible.
Philip C