Customer did not leave a comment.Kevin P.
Customer Reviews for Sunshine Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.haven N.
The only thing I would say is that when using a car trailer after hours that you send a link to the customer for location verification shortly after dispatch, because I picked up at 8:30pm and was due back at 1:30am. I was back at around 10:45 - 11. I went home and went to bed and the verification came sometime through the night/morning and I I didn't see it until the next morning and had to call to verify and pull off the road on my way to work to send pictures by email and was late for work. I mean the rental itself was excellent but making sure I wasn't charged extra could have been prevented by the link being sent earlier in the process. Thank you!Beverly P.
the lady that helped me was very helpful on renting a car dollyjohn S.
Originally returned to location on reservation which was,not set up to accept rental. The final location was very helpful and actually assisted in relocation unit to their locationJoel W.
Customer did not leave a comment.tomberln G.
Customer did not leave a comment.adrian J.
Customer did not leave a comment.Amishkumar V.
Customer did not leave a comment.Raymond P.
I WILL NEVER USE U-HALL EVER AGAIN!! NO REPLY NECESSARY! DON'T EVEN TRY!! I WILL PUT UR SORRY ASS'S ALL OVER TWITTER & FACEBOOK!!Fred W.
Customer did not leave a comment.richard P.
Customer did not leave a comment.axel S.
The ground to park had ruts that concerned us but wasn't wet or muddy so we made it.Chuck N.
I did the mobile drop off, so I don't really have anything to say about the staff or the inside of the location itself. It's an average looking neighborhood market.Gilbert T.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Karen Z.
The staff at this location are excellent! Very helpful and accommodating.Steven S.
I had to drive 40 minutes out of my way to pick up this trailer. I was told by a agent that I was picking one up in Lakeland. But after getting to Lakeland I was then told I had to Winterhaven to get what I needed. So the waste of time and gas was stupid. I don't know how you can promise someone a trailer in one location and then make them drive clear out of their way to get it elsewhere. Think something needs to be done about that.jacob D.
Customer did not leave a comment.Laurie C.
Customer did not leave a comment.Terry G.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Kevin W.
Upon returning the equipment the clerk said the person who did that was not there but she would tell them when they returned. I had to ask her to give me a copy of the contract with her signature to prove I returned it. Uhaul is now telling me I haven't returned the trailer. I answered the loss prevention email questions about the return and never received a response. I am seeking legal counsel to resolve being accused of theft.Brian G.
Helpful and friendly. Had computer problems that were the fault of uhaul. Had to pay cash because the uhaul system was not working correctly. The location staff did their job.ANTHONY C.
Customer did not leave a comment.Kevin P.
Very centered in the city very easy for drop-off and great customer-serviceYosdany L.
YOU CHARGED ME FOR GAS WHEN I FILLED IT HIGHER THAN WHAT I EVEN GOT IT ON. UNFAIR. I want my $7.13 back that your company stole from me. There wasn't even anyone there to take my key I had to leave it in a sketchy drop box..which i didn't i had to come back to return the key the next day because i was uncomfortable with the location and the idea of leaving a key to a 50000 truck in the front lawn. nah fam. Your company screwed me with a 400 truck rental, Ill be taking my business to penske and ryder. your company and your low deck can take a hike because nobody cares to be scammed and thats what uhaul is a scam.Nicholas G.
Customer did not leave a comment.Rodney P.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.LYNSEY D.
Customer did not leave a comment.STEVEN S.
excellent place and really friendly staffTAIDIN T.
Customer did not leave a comment.Brandon M.
The Manager wasn't in and the girl behind the counter said she couldn't do anything but take our info and give it to the manager the next day. the store smelled funny and was just inside a gas stationDoug S.
Staff was helpful. Needed a truck at the last minute. They had one. I rented it. That's pretty much it.KEVIN B.
Very frustrating..... I reserved a 10 foot truck and had a confirmation number. When I went to pick up the truck, they only had 23' trucks. It wasted a day that I planned to move running to different stores after a truck was located. Not a pleasant experience. I would not recommend UHAUL to anybody.ADAM W.
Customer did not leave a comment.Gena S.
Customer did not leave a comment.HERMAN B.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.christopher H.
I had reserved a 4'x8' trailer, when I arrived all they had were 5'x8' trailers. Same price so I took the larger trailer. One of the employees here connected the trailer to my truck, he had me operate the lights to make sure they were working properly. Problem, a few miles down the road the trailer tongue came off the ball on my hitch. The safety chains kept the trailer connected as I managed to get off to the side of the road where I reconnected the trailer properly to my truck. I am in the process of following up on a claim for damage to the bumper of my truck. Next time I rent a trailer I'll be sure to go through a U-Haul center, not a side business store..WAYNE B.
Stinks...dirty...not a over all area I would want go to...store is nastyKAREN E.
Customer did not leave a comment.CYNTHIA M.
Their convenient store was messy but they were excellent people and helped us out immediately and efficiently.WES F.
Customer did not leave a comment.JOHN O.
This location was in the middle of nowhere which made it difficult to find. The gentleman that was running the store didn't even come outside to help me unlock the trailer from my vehicle. He made me and my brother unlock the trailer ourselves, which I don't agree making a child have to do that be anyway fair. Also, I have a medical condition where I'm not suppose to be lifting heavy items at all, and I was stuck having to do it. I would recommend not allowing that facility to be a drop off location for you.ALICIA S.
Customer did not leave a comment.KETAN P.
The gentleman that helped us was very pleasant, helpful, professional and patient.Dawn W.
I put the gas in the uhaul however they charged me 30.00 for gas I think that it is a rip off and I need someone to call me and see if I can get a refund. Also they made like 3 withdrawls from my bank account. Please give call me at 863-812-1705KAREN S.
This was a very shady location to say the least. The attendant had no idea that I had made a reservation, never gave me a receipt or any other paperwork. He put the trailer on my vehicle improperly which caused it to come off while driving down a major road. It caused significant damage to my vehicle. If I were U-Haul, I would consider revoking his dealer/franchise license. I have always had a great experience with other u haul dealerships.Justin H.
Yo entregue el camion a esta tienda la cual la cajera no pudo hacer mi papeles de entrega tuvo que esperar por le dueno del local al otro dia ydespues me cargaron a mi cuenta por error $196.58 la cual parte de ella ya fue regresada a mi cuenta pero me causo un sobrejiro en mi cuenta por $180 mas $72 mas $36 y Tom de Uhaul no me quiere devolver lo sucedido despues que me hicieron ir a 4 lugares para obtener el camion y el tow dolly son muy ineficientes y yo necesito que alguien arregle esto ya que me han causado una perdida de casi $400 y nadie quiere responder por esto, yo entregue mi camion a tiempo sin danos y con la gasolina necesaria a la cajera del local sunshine, que paso despues no lo se pero aun uhaul no resuelve nada para mi caso, yo mande copias de sobrejiro del banco y nada que no me quieren retornar mi dinero, necesito que alguien investigue esto mejor y me devuelvan mi dinero ha sido la experiencia mas mala que he tenidoLIDIA R.
When I arrived on Saturday morning for pick up the clerk knew nothing about a pick up and did not have any paperwork and he had to call someone possibly the owner of the business (not really sure). I showed him my confirmation for the pick up of a 26' foot truck. He went out to get information off a 17' truck and I told him I reserved a 26'. On the return of the truck, when he went to get the mileage and gas information he told me I would have to pay for gas because it was @ 1/2 tank when picked up. I told him the gas was on 1/4 tank when picked up and was @ 1/4 tank when it was returned. Again, he was getting information off the 17' truck.Cheryl V.
This was the most unpleasant and traumatic experience. The truck was filthy and I was charged for the previous renters expenses.lynn C.
This Uhaul rental location was totally unproffesional. I had reserved two dozen pads, they had none. I returned the trainer before the required return time/date. 3 days lated I had received 3 text messages saying I had not returned the trainer. I had called them after receiving each text message. I will never rent from there again.RICHARD C.
I rented a car hauler (dual axle) that was a great trailer. Well designed, everything worked, and towed well. I would recommend following the guide for tow vehicles. On the improvement end, that same guide doesn't cover all vehicles. Commercial trucks weren't an option, so I had to guestimate the actual capacity. Might want to develop this area more to better serve customers in business better. Overall great rental. Customer service at the local level was polite and worked well with the customer. I would rent and recommend uhaul in the future. GGREGORY W.
I think having a dedicated person to handle the transactions would be better. Also not trying to make a killing on the rates when a customer is only 20 min. over on time and then charging for a full day of rental. Do not think it is the fault of the station manager but is endemic of the system in place for turn ins.ORTLEPP W.
I had a good experience with themHARRY S.
The store owner at this location was wonderful, his name was Amite. He assisted me after showing up to his location, at the last minute to get a truck, because the drop-off location messed up the reservation. Amite is to be commended for his assistance in this very very very difficult transaction.DELMA C.
I would only recommend this location if you are a patient person. It takes a long time because there is only 1 person trying to run the store and take care of uhauls at the same time. Also the truck we reserved 2 days earlier wasn't there so we had to take whatever was on the lot. We have never gotten the eqipment we reserved with uhaul.michael L.
Customer did not leave a comment.JESSICA C.
Customer did not leave a comment.JIM B.
This was the best experience with U-Haul I have encountered. After several very disappointing experiences with U-Haul I didn't care if I ever used another U-Haul rental, but this recent rental was as smooth and effortless as it could be. It definitely surpassed my expectations. The store clerk was very friendly and helpful, as well.MIKE M.
Everything went great; the folks at Sunrise Market are very friendly and helpful.Michelle H.