Lady was not friendly at all or explained anything to me. Seemed either dumb or just didn’t care.
TERRY W
Customer Reviews for Super 41 Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The overall customer service and friendliness could have been improved.
Bradley HCustomer service was poor. They tried to send me to a different uhaul destination point that was further than my original one. Uhaul itself was in rough shape on the outside (lots of dents and scrapes) and it was dirty on the outside and inside (muddy all over the ground, crumbs on the seat). I called customer service immediately upon getting into the vehicular and seeing it for the first time, and they said a manager would reach out to me about all of this. Manager never called.
Alexandria EMost horrid experience ever! I will never rent again! And 30.00 money back not enough. Tried for 1.5 hrs to talk to some one to get help and they U-Haul couldn’t do it either. Had to back track to get another truck and were 2 hrs. Behind when we got new truck with people waiting. Never again!!!!!!
Jody HThere was a mattress in the truck when I picked it up. The clerk in the gas station would not give me the keys to the truck after I checked in and paid. He asked me to call UHaul customer service. After being on hold for 45 minutes he changed his mind and gave me the keys.
SAMUEL SAt this time the faster and excellent customer service exceed my expectations and I very well with the experience using uhaul!!!!
claudia gOrdered a 26 foot truck, dollys, blankets, and appliance carts. Only the truck was on hand. Owner didn’t know how to complete order and had to FaceTime a friend. I had to show him how to delete added items on his computer program. He also canceled my original order and started a new order, thus I lost out on a 15% discount which Uhaul will not honor. I called customer service and they wanted me to go to another site to pick up blankets, etc. Also offered me a $25 credit. Wow! I told them to keep it. I’ll never use Uhaul again. Terrible service.
Michael MNot original location.
Chandler JI had furniture pads missing, and a furniture dolly missing. U-Haul at Bird Juction overcharged for all the 200 miles and for the missing equipment that was not provided at our pick up. I will never use this service again nor will I recommend it to a friend. Every time I use this service I get overcharged.
REBECCA H