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MARGARET O
Customer Reviews for Super Auto Discounts Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was at tbe location i had to use the uhaul app to return. Also the parking lot they had is really small. Barely could maneuver the 26 foot truck and trailer.
Miguel TGood customer service very nice people and get you in and get you out and make sure everything is right before you leave and they l have a great clean building
LINDA THave U-Haul trucks cleaned after each use.
KRISTIN BThe location was clearly marked and plenty of space to park after hours.
CRAIG NIf the customer service representative could have walked me to the correct truck, that would have been nice.
ANDREW RQuick service. men running the place were helpful, kind, and knowledgeable.
Melanie CThe tailgate was only 60” and the trailer width was 72” . What I needed to load was 70” so I was not able to use the trailer. Hooked it up to the car and took it loose. I should not have been charged for this rental
SEAN PClosed - key drop only
DAVID PKnowledgeable and compassionate staff.
ROGER WThe original customer service agent made reservations for a pickup truck that's out of circulation. The agents called me everyday to cancel the upside until they finally put me in a 26 footer I didn't need. I was instructed to get the auto transport and truck from 2 different locations while the same items were both at one location. The pickup location contact was rude and hung up on me when I was confirming my reservations. The auto transport had 1 different tire that was also flat. The truck windshield had a hairline crack and I noted it during my inspection before driving and I was still charged for it pre-dispute. There needs to be accountability across the board as agents don't know the stock and don't care to centralize the rented property so customers can make 1 stop for multiple items.
ROGER WTHNK YOU
MAURICE SHelped me change the drop off location from Greenville, NC to Greenville, SC. Thank you so much.
JOSEPH IInspect equipment when it is returned and handle customers first come first serve!
CHRISTINE PTruck sat for days before it was checked in.
Duncan HI didn't interact with staff as we returned after hours. I think some more direction about where to park returning vehicles, parking spot lines/lanes, would be helpful! There was only one spot we could put the truck because all of them were not close together, limiting the space available.
Joseph BI have been renting U-Haul Corvette all my life and this location is one of the best I’ve ever been to
DARRIN BThe Best Location on the Upstate
LUIS LGood at all
Juan ANeed to do maintenance on the equipments and have better service the equipment I rented was not working properly. Had a really bad experience the worst I would say. I wouldn’t recommend this place. Very poor work ethic and renting equipment that does not work when those equipments need to be fixed before letting leave the place.
Manuel CThey was very quick, which is perfect for me 🤩
Toasha CThe truck inside was dirty and they didn’t have the pads and four wheel dolly that I ordered. I was grateful they at least had the truck, but they moved me to this location after my original location called and said they didn’t have the truck I ordered.
Randolph DFront windshield covered with millions of bugs Trailer area very dirty with debris Blankets I ordered not available Ugly !!!!
Robert NWe were very pleased with this experience. It was the smoothest check in and out we've ever had with U-Haul.
Christy EIn and out fast
Craig EGreat service. Honest business.
Dean MI still have yet to get my refund !
SHATORRI TCharged for gas even though i filled it a few miles away. Also driver door damaged. Could barely close. Unsafe.
Jeff KI ordered a n appliance dolly and did not get one.
Roy WThe rental had a little stank odor in the front. I would just recommend a air freshener to hang on all review mirrors of the rentals.
RAMEISHA MSince it was just a drop off point and not an actual U Haul site, I guess it was okay. I was just a little uneasy because they did nothing as far as checking me in and verifying that everything was in acceptable condition.
Carl GThe experience was a pleasure. Couldn’t think of a way to improve the experience. It was great!
Mark ONothing. Everything was terrific, THANK YOU!
FRED FThey were not helpful about the mileage. I was supposed to get a $40 refund for the fuel as I did return the truck with the correct amount of gas. No one will return my call and I never got my $40 refund.
andrea cThe after hours pickup was a NO GO. The location said that it NEVER works…but the web site allowed me to do it. I had movers scheduled and could not pick up the truck before they arrived - and if you can imagine - moving is never fun but when you are paying people to do nothing, it is a real bummer. This was a very poor experience and I will look at places other the uhaul when I need a truck again. The location was good, the truck was great, but the pickup spoiled it all for us.
Mark ATruck was dirty and ran very rough
Ben WMy original reservation was done for a 15 ft truck at another location in 1406 Grove Rd in Greenville, Sc. They told me had no available trucks despite making my reservation months ago. It was unacceptable. Fortunately they transferred my reservation to this new location and at least got me a 20 ft truck. The staff at the new location was very friendly. Overall I’m pleased with this location but dissatisfied about what would’ve happened in case there weren’t any trucks available cause I had movers scheduled.
Cynthia DI normally ignore surveys, but I was admittedly very impressed with Hector and his operation. At 69 years old, I've used U-Haul many times. This was by far the most organized experience...the value was excellent. Thank you Hector!
Harry VVery nice and friendly staff
Michael KVery professional! First class
Rodger GThe amount I was charged was beyond reasonable it is very very unlikely me or any of my family my brother has used the services in the past and we would not recommend now will we in the future I'm sorry but it seems an excessive amount . Hope you guys are open to communication on a partial refund or something.
Jessie GReally easy! This location is also a car dealership. Very polite. Would recommend.
RYAN MThis isn’t against the location but uHaul itself. When I got my rental I didn’t think about the mileage given but there was no way I could have gotten the truck from Raleigh to my house and dropped off without exceeding the limit. Paying $80 on top of what I was already charged was ridiculous, nobody drives a perfect route.
Daniel ZGreat customer service.
Linda HThe employees don’t speak much English and are very rude. The rental had problems, the check engine was on the entire time and the employees just reset the meter. It was not a good experience and I think I was over charged.
Khalisha WThe Best Location 👌🏿
Eric WEquipment worked fine. Interior was dirty but that didn't stop me from using as needed and I appreciated the quick rental and great service.
Kris B