The cargo compartment had rocks, dirt and other debris. I had to sweep it out prior to loading my furniture and other household goods. I'm glad I took a picture or the odometer and fuel gauge prior to fueling.Scott B.
Customer Reviews for Super Deli Market Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't have any help hooking up the trailer a 6 x 12 trailer is pretty heavy to hook up by yourself also I had to move another trailer out of the way to get to the one I rentedPeter S.
Customer did not leave a comment.Van B.
Customer did not leave a comment.jerry C.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Kirk H.
The smell of tobacco and nicotine in the truck cab was so strong I was nauseous. Stayed the entire 1400 mile trip. Would have thought equipment would be non-smoking by 2021.Mark W.
was very helpful & responsible. 5 Star customer service .David S.
Customer did not leave a comment.Alicia O.
It would be helpful if the clerk went over the trailer with you when you pick up.Kathy O.
Only read the perfect drops addres ... because I paid extra money and I know its may fallefrain R.
I just left the trailer with no receipt or check in. The Clerk at the time did not know how to do it. I called a day later and was told I was good.James G.
Customer did not leave a comment.Teri P.
Reservation appointments do not seem to matter. I had a 7am appointment and nobody at the site knew anything about it and they said they do not have access to the computer. ha! Trailer had a tail light out also. It's not just this site, all Uhaul locations don't seem to care if you had a confirmed reservation or not.Nick W.
I made my reservation almost a month in advance yet I wasn't able to pick up the truck at the location I selected, I had to drive over an hour away to get it. I think they could provide better customer service by making the arrangements to have a truck at the location instead of making the customer do all the work, they charge enough to rent.Ranae G.
Customer did not leave a comment.Laurie L.
Very convenient location for pick up and return. The gentleman who assisted us was very helpful.Michael H.
Manager was busy with other tasks, so all we were allowed to do was park the trucks. The vehicles were not inspected, nor the furniture pads counted, while we were there. If there had been a discrepancy we would've had no recourse to contest it. While the e-mailed receipts showed what we expected, it would be nice to have that data before we depart the facility.Thomas R.
Customer did not leave a comment.Rachel R.
Customer did not leave a comment.Jeffrey T.
Have the equipment located at the dealer actually reserved online and if unavailable at requested location give 48 hours notice.. not 12 hours.Frank F.
Customer did not leave a comment.CHRISTOPHER JAME F.
Trailer had bald tires. Took the trailer home and found 2 of the tires only had about 20 psi instead of 50psi. I put air in the tires but the next morning they were low again. I checked the lug nuts and found 6 that were loose. For 5 days I had to hand pump the tire pressure up to 50. It was a big concern that I would have a flat tire in an area with no cell service and no spare on the trailer. Very bad experience!!!Richard P.
Have rented at this location before. Staff is friendly and helpfull.David R A.
Customer did not leave a comment.Leland Y.
I would like to start by saying the actual pick up and drop off locations were perfectly fine, but my experience with u-haul as a company was absolutely terrible. I made a reservation to pick up an auto transport trailer in ellensburg, and even received confirmation of the ellensburg location. When I showed up to pick up the trailer, they didn't have one and sent me to a location in kittitas. When I got there, they didn't have one either, and gave me the 800 number. I called the 800 number and they told me they tried to call me to tell me this situation the day before(I have zero missed calls from them, so I assume this is a lie) and was informed that the closest trailer to my location was in cashmere, WA. An hour and 15 minutes away from my location. Had U-Haul not screwed this up, I could have been done and home by noon, but instead I was out hauling a vehicle until 6 PM. U-Haul really fucked this up. They not only ruined my day, but my brother in law's as well, as he was driving. This also put extra miles on his truck, cost us extra fuel, and made both of us miss out on plans we had for the day after getting home. I plan to call corporate to talk to them about this. I believe I deserve a refund for this horrible experience. If U-Haul doesn't make this right, I will never use them again. I will even buy my own trailer before using them again.Justin C.
Customer did not leave a comment.Anne L.
Customer did not leave a comment.Samuele S.
Customer did not leave a comment.david M.
Originally I was supposed to pick up the van at Ballard, WA Uhaul on Saturday Am per my reservation. I got a call Friday at 7PM telling me there were no Uhaul trucks over 10' long in the Puget Sound region. I asked the rep if there was a 15' truck in the Wenatchee, WA area as my son was driving to Seattle to help me move. Fortunately, one 15' truck was available in Cashmere so the day was saved. The rep was very good. I came to learn that most of the Uhaul trucks were sent to CA as everyone is apparently moving out of there.Cyndy J.
U-haul gave us the wrong pickup location!! (not the place I ordered the truck from). We went to the location U-haul gave us; no truck. We went to the location where I ordered the truck; truck was there but the system wouldn't let us pick up from a different location than what was given! We were at 7:30; U-haul rep wasn't due to arrive until 11. We drove to Wenatchee to what we were told was the corporate location with "lots of trucks"; it was a dirt lot. We drove to another U-haul; no truck but at least they called and corrected our rental to the original order location. Drove back there (now 2 hours later!) and our truck was there but the keys weren't. We were given the keys to a different truck and during checkin I had to contest the photos and take new ones. Kicker was at the end when the mileage of the truck we were given didn't match the truck from our order and the system gave me an error. Worst experience with a business ever!! During this time I called the "Help" number twice, was put on hold for 20 minutes, and then the voice mail told me to call back and hung up. Use any other rental company possible.Mark D.
Thank you for getting us checked back in quickly!ROXANNE C.
Customer did not leave a comment.Oscar H.
Customer did not leave a comment.Mitchell B.
Customer did not leave a comment.Victor D.
The location was 45 miles from my home. The miles that I was allotted did not take into account the 45 miles that I had to drive the vehicle to my home. There is a Haul location in Chelan (my home) but they did not have the equipment I wanted. Also the pick up location was not able to provide the furniture dolly I had requested on my order.Victor D.
Customer did not leave a comment.MARK F.
Great experience renting from this location. Friendly person hooked up trailer and unhooked when I came back. Will definitely do business with again.Christopher G.
Customer did not leave a comment.RICHARD K.
great customer service !!Gerald C.
Customer did not leave a comment.Cory A.
Customer did not leave a comment.Allan W.
Same as above comment..Dennis G.
Customer did not leave a comment.Jeannette H.
Customer did not leave a comment.DANIEL Y.
The location was very convenient for us. Check in and out was easy. The only problem was that the original email receipt came in an unreadable format. I called and the issue was corrected.Robert C.
Everything was perfectJim L.
Piss poor customer service provided! Was told I couldn't drop off truck till the supervisor was there at noon. At noon when I dropped the truck off was told the supervisor would be in the following day and that I would t have to worry I would not be charged extra. Just received an email charging me for an extra day! Jerk Offs!! Don't understand why this company can't be straight with folks:(Cory A.
I stood in a shitty gas station for 2 hours waiting for the owner to arrive so i could rent a truck i had a made an online reservation for. the attendant didn't speak English well and didn't know how to fill out the rental forms, after he called the owner to ask when he would be back, the owner told him to write my name down and just give me a key without any verification at all. after i told the attendant that i needed a contract before i could take the truck he had me wait for 2 hours for the owner to come back from his shopping and dinner. i would have rented a truck from literally any other location but after an hour of waiting all the other places to rent trucks from had closed. this was my worst uhaul rental experience i've ever had.Zackary H.
Super super nice, helpful, friendly and convenient location! I had no idea this business included UHaul and I will definitely use them in the future!DONNA D.
Truck cab was really dirty but staff was really helpful and nice. Our truck leaked in the back and got some of our stuff wet :(Michelle M.
It would be great if you could provide the size truck promised. Someone could shuttle the right size trucks between Cashmere and Wenatchee.john W.
Don't act like you are doing the customer a favor when renting a vehicle to them. Vehicle needs to be better inspected for wrappers and things left by previous renters. He exaggerated the fuel level to have when returning, resulting in a thirty dollar surchargeRobert B.
Customer did not leave a comment.Matthew W.
Truck was not ready or the manager onsite for the pickup of the truck after doing everything on the phone i was given keys and was told to go find the truck.. after finding which truck it was there was a uhaul trailer infront of the the box truck so i went back inside to let the lady at the gas station know the truck was boxed in and she said i have to pick it up and drag it out the way. I then told her i didn't want to hurt my back moving it and she said neither do i ..so i had to pick it up and move just to get the box truck out of the way.Keith G.
Clean out uhauls when they are returnedJosh H.
Customer did not leave a comment.Dan K.
Easy drop off with fuel close byJoshua H.
Raj made it very easy for me to drop-off the trailer and truck. Great service.James B.
Very easy to drop off here.ANITA R.
Customer did not leave a comment.john K.
My wiring harness wasn't working so I had no lights on the trailer. I needed to go to another town to find out the problem and the dealer said it was okay to take the trailer along with me. I said no. The dealer should have been more safety conscious. I've used a trailer enough to understand the risks.quana B.
New equipment. Good manager who is friendly and easy to work with. Great rental experience.MICHAEL WELCOME S.
I ordered equipment that U-Haul was unable to supply. I requested an auto transport and two box habd carts. Neither were supplied. I was asked by U-Haul to drive a rental van 140 miles to pick up the auto transport. So I cancelled the transport and will have to make another trip to move my car to my new home. It was disappointing.Larry B.
Wonderful service and very kind! Everything was explained and simple. The owner of the chevron was very helpful aIvy G.
Customer did not leave a comment.peter T.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.KEVIN H.
Make your website more user-friendly.Patricia S.
Customer did not leave a comment.Ron H.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Sterling C.
Efficient and helpful.Jacob P.
See above commentVern H.
The manager was very nice! Lois Parkerlois P.
Customer did not leave a comment.margaret T.
Customer did not leave a comment.Scott T.
Everything was great.dave A.
Customer did not leave a comment.David L.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.craig R.
He had me drop trailer in back. Said he would send email that verified trailer was in his possession. Waited for email, finally went back in store, and made him print, and sign hard copy.Rick V.
Customer did not leave a comment.David L.
Add more trailer options at this locationKyle S.
I had to load the trailer on my truck without help. No official walk around the equipment to check for prior damage.lonnie S.
The local pick up and drop offs were great. The booking /customer service was friendly and polite, but uninformed geographically and as to what was in inventory. It took me roughly 5 phone transfers and 40 minutes to book this rental. The regional Wenatchee booking told me that there were no 6X12 covered trailers in the greater Wenatchee area. I finally was connected to national booking and asked for a 6x12in the north seattle area that i would tow over and back (Seattle, Wenatchee, seattle). As the booking agent as looking for a north seattle pick up, she said that the only ones she had were in Cashmere and Wenatchee. No where near Seattle, but the location that I had started out with 40 minutes earlier. To bad your booking agent software does not pull up a regional map so that they can understand the area. Thank you.grant F.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.margarite G.
Customer did not leave a comment.Jim M.
Very fast check in and out!David L.
Customer did not leave a comment.mimi K.
Customer did not leave a comment.Steve E.
Customer did not leave a comment.Rob M.
Move to a new locationDonald J.
Customer did not leave a comment.William G.
Customer did not leave a comment.lee C.
contract was prepaid online. when picked up at the stated time, the clerk demanded drivers license and credit card.Randall W.
The truck was dirty; Covered in snow. Parked next to a wall so I could not walk around the entire vehicle. Location did not have all the equipment I needed. Safety issue; Headlights on truck too weak; could not see when it got dark. Terrifying on snow and ice conditions. Very dangerous for me and other vehicles on road. Headlight safety is a concern with all rental trucks I am finding.meg C.