Only 1 employee can check out equipment at this location that is primarily another business, a gas station. The employee was on lunch during my scheduled pickup time, the 1800 uhaul customer service reps were unfriendly and unhelpful. A simple scheduled pickup for a tow dolly involved over a half hour of waiting.
Ken B
Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cashmere, WA 98815
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Customer Reviews
- 3.0 Average Customer Rating
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I requested a 6x12 trailer two weeks in advance for Ellensburg, WA. A day and a half before my moving day U-Haul informed me that my trailer was to be picked up 1 1/2 hours away and over a mountain pass in the winter in Cashmere, WA. When I asked about it (since I booked it two whole weeks prior) they said it was the best they could do. When I picked up, none of the trailer lights worked. Overall a very poor experience.
Grady BThe actual location is great. Easy to find. The uhaul rental itself was muddy inside. Someone else parked their return so close to our assigned rental that we didn’t know if we could get the vehicle out and no one was there. The other issue is the app. If the internet connection isn’t good, good luck. Also it would be nice if one could prefill all the questions asked on the app instead of wasting 20 mins with a poor connection trying to fill it out.
Aaron HNot very friendly. Parking wasn't super clear for the uhauls. And the lighting made the drop off pictures very difficult
Maria AI was charged a coverage fee without my knowledge or authorization and there was no paperwork to be signed when i picked the trailer up.
Brooke C