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Phillip B
Customer Reviews for Super Eight
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was filthy when we picked it up. It needed to be hosed out. And the employee working did not seem to understand basic trailering and braking concepts. He provided misinformation, but luckily we were knowledgeable in trailering.
Amy A👏🏾👏🏾👏🏾
KABOZYA MThis office they stole my money they charge me $278 after 10 days I don’t know for what . and they charge me same day $50 for rent
Qayssar AJust keep doing what yal are doing, great job!
KATHY TThis location was back behind a hotel and I was to leave the keys with the front desk. Make sure you lock it all up before you leave it there and ensure your dollies are in the back where they can be seen by the UHaul management.
kerry hCalled could not find location. Staff couldn’t even tell me where they were. Signage was not visible. On phone over 15 minutes finally they say oh, we’re inside the Super 8. Why couldn’t they start off with that?!?! I’m lookin gif a uhaul store not a motel. Awful experience all around.
Bryan Cthe tires on the trailer were almost bald
Steven AAll good
Bobby DMy overall experience with uhaul was absolutely HORRIFIC!!!
Chelsea CMotel that appeared to be operating as a motel. There wasn’t anyone to help with drop off. Only instructions where to leave trailer. Wasn’t any receipt for the drop off nor anyone to inspect or help disconnect. Wasn’t a problem for me but could be for some. Desk clerk was fine, and courteous.
David HGo out of buisness !!!!! Simply pathetic !!!!
Jimmy LNothing, it was at a location that was close to the intstate and easy to get to .
Larry JHave them learn how to put in an auto transport. Be friendlier.
laura JChecked in online via the app but the staff insisted on making a copy of my ID and credit card. Perfect situation for someone to steal your identity.
Tod YEverything thing was good but roof leaked needs to be fixed
john yThe pictures sent to me to verify condition were not accurate
Stephen BDipen was exceptionally helpful and friendly
Jacob SThe drop off location was at a hotel. The guy behind the desk was friendly but didn’t know anything about returning the trailer and equipment. He had me write down my name, my phone number and that the dolley was in the back of the truck. I didn’t feel comfortable not having paperwork saying I had returned it from a liability stand point
Constance CThe office opened late and did not have the packing blankets I preordered on the web 10 days in advance.
Michael MHave more of the equipment needed at different locations such as different size trucks and dollys and the furniture blankets etc.
Daniel WStop renting broken down equipment. When a pick up is scheduled, do not be out of town.
Randall SThe place I picked up at was a hotel. Only 1 person could do the paperwork and he was an hour late. That caused my plan to be delayed until the next day.
Daniel MI received the best customer service ever!
Joanna JRental fast service easy pickup easy return would recommend to any one who is needing a rental
Joel WAll good.
John SI was on time for my pick up but the U-Haul representative was 30 minutes late
James CIt was just a drop location.
DARREN FOnline check in did not work. After sitting on hold for 30 mins we were lucky a uhaul manager had stopped by to check on a truck & was able to manually check us in.
Michael BVery nice people, the truck was ready to go when we got there.
Teresa JEvening drop off at Super 8. The poor front desk clerk could only take in key - was not trained
David BVery professional business, people were very nice!
William CThere was no dolly and whoever had the truck before me had smoked like a chimney in there. The man who rented me my uhaul was very nice and cared about what he was doing. Service great, truck condition and equipment was lacking.
Justin GAlthough I used the mobile option to check in, it required a phone call for approval and a wait to get the key. The staff at the location seemed unfamiliar with the process. The process of getting the key to the U-Haul was quite unpleasant from the phone call, the waiting, and having to work to get attention from the staff behind the counter who was watching a movie on her phone.
MICHAEL SThe folks at Super 8 was absolutely fantastic!! Very nice and helped us out so much!!!
Shenica BThey never talked us through anything, gave us the keys and told us to find the truck, said my card would t work and once I fixed it, they gave us an extra day and money off, when we went to go drop off, we were charged an extra $154 after we were told that there were no extra charges.
Brittany FVery friendly. The person at the desk took a note on my issue with the inside of the cab and the cigarette smoke. There were no clear instructions on where to drop the key. Another person picking up a rental told me to go to the hotel lobby for that purpose.
James MThe manager was nice and checking us out but it was not easily visible and there were no signs indicating a U-Haul pickup location so we were incredibly lost trying to find this place. he also checked me in at the wrong time which screwed up my drop off time.
Brittany POwner called me 4 hours after trailer drop off and told me that he was charging me a clean up fee because I did not fold the blankets I rented from U-Haul. When I explained I was never informed or contractually obligated to fold the blankets, the owner (Super 8 hotel personnel) became aggressive and rude towards me and said it was not his problem and charged me anyway. I am highly dissatisfied with this experience and will likely never rent from U-Haul again, or recommend renting from U-Haul to anyone I know.
Amanda SMessed up everything and had to pay an extra 220 over what I was quoted from U-Haul customer service.
Joseph AThe location was fine, but my pick up location was supposed to be Campble Lane , NOT Cumberland Trace Road!! I went to Campbell Lane and they didn't know anything about my reservation, they gave me another address to go to down the road where my reservation was and there was NO UHAUL BUISINESS ANYWHERE!! We finally found the reservation at Super Eight on Cumberland Trace Rd. To say the least, it was a very stressful experience!!! The lady I spoke with that made the reservation for me kept talking over me and interrupting me, so it's no wonder things got screwed up.
Karen LThis location was very close to my house which was just great. A very nice lady welcomed us, took our information and got us on our way right away. Could not have gone smoother.
Barbara SI dropped off to a desk clerk at a hotel who scribbled my name down on a piece of paper. I'm not confident I was properly charged since I dropped the equipment off a day early.
Stacey MThe lord to me about pricing charging me almost double what was told to me at first then wanting to charge me more. On top of changing pick up time location and drop off time and location.
Kyle R