Customer did not leave a comment.ABDULRHMAN A.
Customer Reviews for Super Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well done!Holly H.
The first trailer was not inspected by the person. I inspected it and found the tires in bad shape. One of them had a big knot on it - very unsafe.Ismael V.
Customer did not leave a comment.Christopher H.
I had a great experience with everyone involved and all the equipment.Matthew S.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Donald Z.
Everything was amazing. I wasn't there long, great customer services. I will be coming backAltine H.
I observed the guy at the pickup location putting air in the right front tire. I questioned him about it and he said it was due to the temperature. Metal in the tire from the p/u location. Set up for failure from the startGeorge M.
Customer did not leave a comment.latisha J.
Customer did not leave a comment.CAROL K.
trailer wheel was bad kept going flat ,...truck had no gas when first ...so i return it back with noneRHAHEIM R.
Thanks to the dealer on Tobacco Rd . at the Hephzibah Rd location, This rental was made easy.William B.
Customer did not leave a comment.Craig W.
When I went to rent the truck, the only person that rents them at this location took off to the bank. I had to wait 30 minutes for him to come back and rent the truck.Jason C.
The trailer was not attached properly and came off while driving. This could have caused injury to someone.Kerry G.
Have equipment checked and ready to go.anthony C.
Customer did not leave a comment.Corella R.
Customer did not leave a comment.Petmark P.
The Uhaul was dirty and was not cleaned out before I used it. I sat on a thumbtack that was left on the drivers seat of the vehicle. I also did a inspection of the vehicle before leaving and noticed the steer tires were bald on the outer edges. I did not leave around 9:45 when my appointment was for 9:00.Cole R.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.CARLOS D.
Customer did not leave a comment.Gregory F.
Overall experience was great, however; the back storage door became lodged at the top. Called the 1800 number to report the door malfunctioned. The rep was very nice and told me that sometimes the door will get lodged.Jakesha G.
First off, the truck was not there when I showed up. Then the place was closed which is fine but the person helping left for lunch we waited an hour then was told there was another truck we could use but no key finally get the key and it's gross on the inside only half full of gas and no appliance dolly which I paid for. One of the main reasons we got the uhaul was for the appliance dolly. Needless to say it was a shit show and I won't be back. You would think after all I went through I would have got a discount or something.Kaleigh H.
Customer did not leave a comment.Sharon L.
Customer did not leave a comment.Justin C.
Person I met with not very friendlyWILLIAM K.
The check-in process was confusing. There are at least 4 side hustle businesses run from the same location. The person who is "the uhaul guy" wasn't there. No one else wanted to help until I got the "uhaul guy" on the phone. The truck was in pretty poor condition. The brakes were extremely weak, the steering wheel was crooked, and there was clear accident damage on the exterior. The interior was not clean.Craig T.
Thought someone was there in person but it was setup to get the key out of a lockbox but after calling the number to get instructions it was pretty easy.James B.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.Redeta W.
I reserved a truck with a furniture dolley in which the truck didn't have. The gentleman went into a storage closet to find a smaller set than what was requested. It made the move a little challenging but we got the job done.Takesha M.
Customer did not leave a comment.Kathryn R.
Customer did not leave a comment.kay D.
I don't know if this is relevant to the location but I did not get the appliance hand truck I ordered. It wasn't the end of the world, but I did need it and had a lot of extra work without it. We had to move two refrigerators and a washer and dryer by hand.Jack B.
Customer did not leave a comment.ROSE W.
Hard to find an authorized dealer for drop off. After calling the 800 number the location given was not found. Need to update UHaul locations.Dona H.
Customer did not leave a comment.Kelli J.
Customer did not leave a comment.Timothy G.
Issue with truckClarence W.
Everything was perfect! This has been the 2nd rental at this location.Tomethya Q.
Brody was AWESOME with Customer service! I could not have asked for a better representative.Ed H.
Staff did not properly input data from prior customer resulting in incorrect gas meter on the app. The app incorrectly displayed that the vehicle was 7/8ths full upon rental from me; however, it was actually 3/8ths full. I drove a total of 8 mi and yet the app believes I used 50% of the fuel in the vehicle and charged me $46 for this.Alejandro J.
Customer did not leave a comment.Perpetua S.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.Tonia T.
Customer did not leave a comment.Kip H.
I was a little bit late to return the equipment, the location was closed,but I didn't know if I could drop it in the , when I returned it today they charge me $356.08 for 6 days , I didn't hold the equipment purposely, I'm sorry.dydier J.
Customer did not leave a comment.MARCY C.
The cargo area smelled weird, but other than that I was able to get what was needed done and returned the truck with no issue.Rebecca N.
Customer did not leave a comment.judy B.
Courteous and professionalKurt G.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.John G.
Still waiting on correction to fees for furniture dolly and utility dolly I didn't rent, then got email that I was charged those items and card run without my approval. Never received call to correct the issues reported to uhaul. This is unacceptableRUSTY B.
Fast pick up/ drop off, not crowded like the other location. Will always pick up here!CURTIS D.
Truck was very dirty and not ready for use. Truck had a check engine light on at initial rental location. The employee said that it was because of the fuel cap but the truck is good. I even told him that I was traveling 3 states away. They had another truck on the lot that could have been issued but he declined to do that. Truck was smoked in and had a stench of cigarettes. Truck was not cleaned for COVID contamination. I cleaned the truck myself once I took it back to my house. It's really a shitty operation being conducted at this location. Uhaul should reconsider continuing business there.Carlos C.
GIVE THOSE EMPLOYEES WHO ATTENDED US A RAISE IN PAY.ROBERT D.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.Russell L.
Well I had a blow and the guy who fix it said it was because who replaced the tire prior didn't tighten the valve stem so as I went down the road with it loaded it slowly leaked until it blew out so I sat on the side of the road for 4 hours then I wasn't able to return the trunk until 1230 because that puts us way because it was midnight until 330 am amd then I got charged for 140 more dollars for an extra day so no I will not recommend and matter fact I will use social media so no one else gets treated this way especially while dealing withe thee pandemic and its many obstacles alreadyNathan C.
Customer did not leave a comment.Consuela W.
Customer did not leave a comment.david W.
Customer did not leave a comment.Hilary B.
Customer did not leave a comment.ALLEN D.
Customer did not leave a comment.Shalisha H.
Trucks were well maintained, cleaned and perfect condition. One issue which is a big issue, over charged me right off the bat. Thank you for fixing my Bill. First time i had an issue renting a truck never had any issue before. I will recommend other uhaul Locations for renting a truck but not this one.Hammad K.
Customer did not leave a comment.Alma B.
The last three times that I have returned a trailer to them, I had to call the next day to make sure the return was processes and to receive a receipt. The only reason I would recommend it is the convenience.ALLEN D.
Windows inside were dirty. Difficult to see thru and cup holder was very dirty.Lee K.
Very helpful and friendly guy will recommend him to everyone I know.Shekeda T.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Drew W.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.Patrick P.
Place is a dump; no one was there; building was locked; no room to turn around and the U-haul website wouldn't work. Impossible to get a human on the phone. TERRIBLE SITUATIONJulian M.
Customer did not leave a comment.MICHAEL B.
Great experienceTRAVIS T.
Customer did not leave a comment.Idris T.
Very fast and professional servicenicholas K.
Customer did not leave a comment.Pam B.
The young man at this location customer service was outstanding.Calvin M.
Very best service.Dabian C.
Customer did not leave a comment.Maung H.
Very satisfied with customer service! We will go back the next time we need a truck!James D.
I had a very good experience with the manager and staff. No issues during the renting period. The automatic process for checkout and check in from my mobile was very interesting and innovative.Osvaldo V.
Truck and supplies were ready to go! Thanks!Jennifer T.
Nothing, very professionalJoseph Q.
Customer did not leave a comment.LEON H.
The personnel was knowledgable, courteous, and the location was clean and inviting.Rosa M.
Customer did not leave a comment.Joe R.
The parking area is very smallMichael H.
They charge me coverage of insurance that I did not need and I cannot get a hold of the manager I emailed him twiceJuan M.
Customer did not leave a comment.BRYAN B.
Customer did not leave a comment.Clyde H.
Plenty of available trucks and friendly and prompt service!Pete S.
Customer did not leave a comment.CYNTHIA A.