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JENNIFER M
Customer Reviews for Super Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ALWAYS A PLEASURE WORKING WITH BRODY
Donna CTruck was clean and ready to go
Lizabeth WI was overcharged and don’t know why. I only had the Uhaul for 4 to 5 hours
KENYATTA DSame as other rental
GARY SMaybe the staff could pay closer attention to the U-Haul customers and not be overwhelmed with the car detailing part of their establishment.
gary sGreat Help!!!’n
judith BTire pressures were all low and we were taking a fully loaded 6x12 over 900 miles. Glad I checked them. 42 to 46psi on a 65psi tire.
Larry BNo improvements needed things went very smoothly staff member was very helpful and friendly
Ruth BGreat rental experience. I will rent here again.
Kimberly SI
mary tEverything was there on time. Easy pickup and return.
Lizabeth WThe rental location was completely disorganized and even acted annoyed by our presence. Will not be back.
Craig SStaff was outstanding and very helpful. I thank them.
Michael BQuick and easy rental, I've rented from uhaul several times before, this location I didn't know I had to have prior online reservation, I sat in parking lot going through my phone in order to rent this vehicle, no attendant at location. It was a waist of my time, I'll know better next time. Overall satisfied.
Henry QVery helpful. Very courteous. Took care of me quickly. Highly recommend
WILLIAM MBrodie was Excellent. Got me in and out on pick up and return in a very timely manner. He was friendly and professional. I would highly recommend Super Shine for all your U-Haul needs.
JAMES APLEASE please let others know that going into the main entrance at the facility is extremely difficult to navigate a 26’ truck but THANK GOD for the amazing staff at the facility
Jesse WFirst truck power steering was loud and hard to turn The second truck a part fell off going down the road . The place we pick the truck up from was friendly and helpful . Totally a 5 star place
Todd WWhen I picked it up, the truck's fuel tank was empty. I didn’t open the back of the truck until the next day when the mover was due to pack it. When I opened it, it was full of boxes that had to be removed before they could load. The owner didn't know the boxes were in the back of the truck. He apologized for the condition of the U-Haul truck.
Shirley DIt needs to be organized, there is a car wash on the same lot! That's not a good look 😕
EVELYN EThe app wasn't working well on Saturday so it wasn't convenient to us the app, and trying to get an actual person to help you was twice as frustrating. I also volunteered to move a car trailer for you, but didn't get confirmation on hauling the trailer until well after noon on the day I was suppossed to haul the trailer, so that was also extremely inconvenient. The truck itself was clean, but could have used a wash on the outside to remove the bugs from the windshield.
Lee TEvery thing was great
LYNEA BJust book with location, you'll have everything you need quick, fast, and in a hurry!!! Awesome service 👏🏾
PARKS BWe were driving it, and the BRAKES WENT OUT, basically had no brake pressure and was very unsafe. Equipment not well maintained and truck had low brake fluid as welll. Otherwise not too bad
Colby WThanks Brodie!
Michael DNobody at site
Hicham CI rented 2 different trucks in 2 days. Very happy with the service, he was prompt and accommodating. What I did not appreciate was that I paid $0.79 up front for estimated mileage, which was maybe 40-45 miles and both days received trucks with empty gas tanks and had to put about $30 in gas in the the trucks to accommodate the move. I should have to either pay for gas OR pay mileage, not both.
Angela HWhen I rented the trailer for two day, I ask if I did not need the trailer for both days would I get a refund o the 2nd day. Employer and I think.the owner told meas long as I returned it within 24 hours of the rental time. I RETURN the trailer 22.5 hours later Employee working at the time told me I.would get my final.invoice with in 24 hours show my credit for the day I did not use. On.ssturday I had not received my final Invoice so I called the store. I.EXPLAINED the issue to the person.that answered the phone and he told me to.hold on. After 18.minures on.the phone I hung up and found and email from the Uhaul store with an.i voice for the full.two.days. I tried to call.fir two hours with no.answer I drove to the Uhaul stores abd no one there could help me and they showed me a number for the owner to call. Called that number and it went to voice mail so I left a message and have not had a return call or a corrected invoice
Billy JExtremely helpful. Renting was fast and easy
KEITH LIt would be good if you could make the area easier to drive through. Almost hit the blue post holding up your sign.
DAVID AQuick and easy.
david wThanks for supporting me in my side business... Best regards, John P. Roy
JOHN RThe guy who helped us was super attentive and helpful.
William RVery efficient, check out took less than 5 minutes. He even loaded the dolly for me. Great experience.
Debra BHave bigger dolly's in the back of the truck.
shawn sBest place to rent!!
JULIE OPerson was out there on time and very helpful! And they actually had the equipment I ordered!
MARI SBrody runs a great location! Excellent customer service. Always very helpful!
pete mStaff was friendly and very efficient. I was greeted with a kind smile and immediately taken care of. I was out the door and on my way in just moments. Thank you.
Harry GEverything went smoothly. Good customer service.
anthony pThe lady who helped me was very nice. It was not her fault. They did not have anyone there to hook my trailer up after U-Haul verify that there would be someone there that experience with U-Haul altogether.
Lisa FI have proof that I am being charged wrongfully for gas charges. The vehicle was fuel where they have giving it to me
Alexander J