Customer did not leave a comment.
CHRISTOPHER G
Customer Reviews for Super Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, responsive and attentive.
VINCE LNot the closest one...but one that had the trailer avaliable.
GREGORY SGreat place to drop off.
Gary MThe entire service was excellent, but I would have liked to have had help from people moving to the truck.
Luz LStop continuing to charge my card after my rental had already been returned and paid for in full for the past month!
Cheri GOn site personnel had no clue I was coming, didn't recieve text on instructions for picking up and usage until 5 hrs into rental.
Daniel SOrdered a 20 ft truck. When we arrived there was no 20 ft truck just a 15. My reservation was changed a week before to a different location, I called my previous location as it was much closer to us and they changed it back and guaranteed they would have a 20 ft truck. We had movers arriving 30 minutes after pick up so we had no other option but to take the 15 ft truck which I knew would be too small. The movers packed it and there was a ton of furniture left. Leaving us to either pay way more in mover fees or do it ourselves. The guy who checked us in was nice but only gave a “$10 discount” which isn’t a discount as it’s $10 less to rent the 15 ft truck vs 20 ft truck.
Arielle LDelightful. Very helpful organized. And on time.
Lana SThe equipment I rented from you was not inside the truck. I only realized that when I started filling up the truck. I did not come back for it. Just make sure that the rented equipment is inside the truck or inform the customer where to locate it.
Fabio HExcellent staff
darrell wGreat guy who helped me
Christopher SSo If we had checked in online it would have been easier and smooth but the facility was closed and we had not received instructions. Luckily the customer service rep on the phone was helpful and walked us through every step of the way. Actually I think the owner of the Facility had received our message and arrived and handed us the Keys.
Shaun mNothing, keep up the great work.
RICO AThank you
Peggy TN/a
ELEANOR WThe first location on my contract was not accepting turn in and has not been accepting them for at least 12 months suggest that you update your turn in location in Augusta Georgia.
CLARKTON HGreat communication and customer service. Thanks for the help guys :)
DOUGLAS TALWAYS A PLEASURE WORKING WITH BRODY
Donna CTruck was clean and ready to go
Lizabeth WI was overcharged and don’t know why. I only had the Uhaul for 4 to 5 hours
KENYATTA DSame as other rental
GARY SMaybe the staff could pay closer attention to the U-Haul customers and not be overwhelmed with the car detailing part of their establishment.
gary sGreat Help!!!’n
judith BTire pressures were all low and we were taking a fully loaded 6x12 over 900 miles. Glad I checked them. 42 to 46psi on a 65psi tire.
Larry BNo improvements needed things went very smoothly staff member was very helpful and friendly
Ruth BGreat rental experience. I will rent here again.
Kimberly SI
mary tEverything was there on time. Easy pickup and return.
Lizabeth WThe rental location was completely disorganized and even acted annoyed by our presence. Will not be back.
Craig SStaff was outstanding and very helpful. I thank them.
Michael BQuick and easy rental, I've rented from uhaul several times before, this location I didn't know I had to have prior online reservation, I sat in parking lot going through my phone in order to rent this vehicle, no attendant at location. It was a waist of my time, I'll know better next time. Overall satisfied.
Henry QVery helpful. Very courteous. Took care of me quickly. Highly recommend
WILLIAM MBrodie was Excellent. Got me in and out on pick up and return in a very timely manner. He was friendly and professional. I would highly recommend Super Shine for all your U-Haul needs.
JAMES APLEASE please let others know that going into the main entrance at the facility is extremely difficult to navigate a 26’ truck but THANK GOD for the amazing staff at the facility
Jesse WFirst truck power steering was loud and hard to turn The second truck a part fell off going down the road . The place we pick the truck up from was friendly and helpful . Totally a 5 star place
Todd WWhen I picked it up, the truck's fuel tank was empty. I didn’t open the back of the truck until the next day when the mover was due to pack it. When I opened it, it was full of boxes that had to be removed before they could load. The owner didn't know the boxes were in the back of the truck. He apologized for the condition of the U-Haul truck.
Shirley DIt needs to be organized, there is a car wash on the same lot! That's not a good look 😕
EVELYN EThe app wasn't working well on Saturday so it wasn't convenient to us the app, and trying to get an actual person to help you was twice as frustrating. I also volunteered to move a car trailer for you, but didn't get confirmation on hauling the trailer until well after noon on the day I was suppossed to haul the trailer, so that was also extremely inconvenient. The truck itself was clean, but could have used a wash on the outside to remove the bugs from the windshield.
Lee TEvery thing was great
LYNEA BJust book with location, you'll have everything you need quick, fast, and in a hurry!!! Awesome service 👏🏾
PARKS BWe were driving it, and the BRAKES WENT OUT, basically had no brake pressure and was very unsafe. Equipment not well maintained and truck had low brake fluid as welll. Otherwise not too bad
Colby WThanks Brodie!
Michael D