Helpful and courteous.EDWARD B.
Customer Reviews for Super Xpress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Marshall M.
Customer did not leave a comment.LLEWELLYN C.
I told to hook the trailer up by myself. I have a back back and made several attorney and was in successful. Found out when I got back and the trailer was loaded the trailer wasn't properly hooked to the ball. We had to unloads the trail and support it with brick. With several attempts we got it hooked up correctly. The lock was stuck on the inside.MARY R.
Maybe have more than one size truck and have vans. The manager is great and very helpful.Ambe J.
Customer did not leave a comment.KRISTI J.
When I finally arrived at the location I walked inside The gentleman was very nice and very helpful he pulled out his handheld computer and poured my information out of his computer immediately he was very very helpful it was just aggravating that they did not answer their phone and I thought the place was closed and I was gonna be charged another dayMichael P.
Customer did not leave a comment.James M.
Great jobJAMES G.
Despite having only 8,100 miles on the truck, it was not in good shape. At 65 miles/hour it shook so badly, I was afraid to drive it over 60 mph (NOT good on interstate). Gas was not at 1/2 tank as contract stated and despite returning at same level, I was charged additional $5.00 to get it to half tank. I was sent to Chickasaw to pick up the truck when a U-Haul center in Mobile had SEVERAL 10' trucks and was 20 miles closer to me.Deborah T.
Customer did not leave a comment.Darrius M.
I asked for a receipt and didn't get one. I was told that it would come to my email it never did. I was changed $155.00 that seemed hi for a toe dolly. I still don't have a receiptJames K.
Nothing it was a great experience.RAYMOND W.
Customer did not leave a comment.JOSE L.
Police the NeighborhoodWOODROW W.
Customer did not leave a comment.TAMMY M.
Really fill it up!!!! Don't charge some one card be4 pruf and when someone one says they got Prof!!! Just put my mother inlaw down. I don't have time to be charge for something I didn't receive!!! Dope off spot need to take pictures or record ing for u-haul record if they got the tuck their or not.1KEITH D.
Provide instructions on where the after hours drop box is located.Thesolina H.
Very busy convenient store. Not good communication with owner.PAMELA B.
Customer did not leave a comment.Deborah H.
All was well.CHRISTINE D.
The location was dirty and the staff was not helpfulShandi L.
Customer did not leave a comment.ASHTON P.
Customer did not leave a comment.Sandra R.
Closest drop-off location. Not the closest one that dont have as many . In my instance I was supposed to drop off at a spot 26miles from my home . There is a large uhaul store 5 miles away from my home. Thank you though . Service was great at both locationsDavid H.
Make sure everyone trun in one clean it out be4 the equipment get checked out!!! Im still clean off gravel and rocks off my houses items I loaded after I rent the equipment! I have pictures and video be4 and after!!!Keith D.
Not let crooks rent u hauls to workin people.he charged me 100 dollars for 2hrs 45 miles i paid 99 cents a mile and he made me put more gas in it than when i picked it up. I will never use u haul againCandise T.
Appreciate having a customer's business for one. The other is the equipment drove so terribly it was hard to control but i just dealt with it cause i wasnt driving far but for 620$ i am kinda upset cause that was alot for a truck that drove like a broken tank in a desert on a back road..Daniel H.
Customer did not leave a comment.Lynn B.
It's been 72 hours and I haven't received my balance refund yet.Charlton D.
Customer did not leave a comment.JOHN E.
Mr. Patel was extremely helpful, nice and professional. He went above and beyond to help us when we had to have an extension on our rental. We will use his store and recommend his store for all our uhaul needs!!!Jason H.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Jhon E.
Customer did not leave a comment.JUSTIN V.
Customer did not leave a comment.Rochelle W.
Customer did not leave a comment.Jackkimbra J.
Easy to return the trailer and the associate was extremely helpful. ThanksDavid W.
The day after I picked up the trailer I was woke up to a phone call from the guy working at that location and he 1st put me on the phome with a previous customer and then gave at least my phone number to that previous customer.....i called uhaul customer service immediately an am now waiting on the field managerMICHAEL W.
Customer did not leave a comment.BRIAN R.
Very professional.Gerald W.
Make sure you have on the contract that customer gets deposit back!!Yulicia M.
Customer did not leave a comment.Tina N.
There is always room for improvement. The service was great!Lydia W.
Customer did not leave a comment.BONNIE A.
Customer did not leave a comment.BONNIE A.
Great friendly service better than any past service from u haul reps!!!!CHRIS K.
Customer did not leave a comment.Jonathan Travis P.
Amazing people they make you feel like family called without reservation and they keep they world to save the equipment for me, really nice place I recommended to everybody around that area... thanks guys!!!pedro L.
Friendly staff, great experienceMartha P.
Customer did not leave a comment.David J.
At this location as well the young man who assisted us was very friendly!eric V.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.Johnnita B.
Customer did not leave a comment.AlgaRee H.
Great people, great service! Faith HoganFaith H.
Customer did not leave a comment.John S.
Nothing business owners are awesome. Very nice and helpful. Would definitely do business there again.Brooke H.
Great place! Awesome service!SHARP C.
Customer did not leave a comment.Wesley G.
Customer did not leave a comment.Pam B.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.patricia W.
Customer did not leave a comment.Rick L.
Uhaul overall was a joke i got charged when i wasnt supposed to and my reservation got canceled when i went to pick up the truck then they got the mileage wrong. It was a total jokeTrey K.
Nothing. Everything was perfect.Tyrone F.
Customer did not leave a comment.Darnisha F.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Becky M.
Customer did not leave a comment.Wesley C.
Customer did not leave a comment.darnell L.
Customer did not leave a comment.Austin C.
The area looks dangerousDenise T.
Customer did not leave a comment.Madeline S.
Customer did not leave a comment.CAROLYN W.
Have the right size tuck the customer needs so they won't be forced to pay the next up size uhaul and also there was about 2 feet or a little more in the difference of the truck I rented today and it was the same price I had been calling all week about a 29 dollar truck I didn't need the 39 dollar one but I had to get it What happened to choices which makes the customer happyKELDRICK J.
Customer did not leave a comment.David P.
Customer did not leave a comment.Debby F.
Make it more easier To load the trailer next time it's kind of hard to raise it off the ground and hook up to the truckTuyon B.
Customer did not leave a comment.
Customer did not leave a comment.Phyllis F.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Becky C.
Bisiness looks cloased and had to walk thru what looked like an open car wash to get inside, and lot was dirty and trashycurtis O.
Make sure truck is clean and have pads.Ashe L.
Customer did not leave a comment.VICTORIA J.
This was not my original facility. My original facility was on 970 1/2 Springhill avenue in Mobile, AL. My truck, even though I got two texts and an email confirming my rental for 10:30 a.m. at that location, was not there. It was still in Lousiana at the time I was supposed to be picking it up. The employee at that location switched my reservation to the Lee Street location in Chicasaw. First off, this is not a u-haul facility, it is a gas station in a very bad area of town. It took atleast half an hour for them to get my reservation to work despite calling a week or so in advance with all my information ready. They then couldn't make my credit card work for the charge, so I had to use someone else's in order to get the truck. None of this would have happened had my reservation at my original location been available at 10:30 a.m. like I was told. Although I was told I would be getting a $50 credit to my account, it has yet to show up despite many calls regarding when this credit would show. I am hesitant to use Uhaul again after this ordeal.erin L.
Customer did not leave a comment.charlene S.