Customer Reviews for Supercars
(U-Haul Neighborhood Dealer)

110 reviews

188 Main St   Metuchen, NJ 08840

(732) 710-4186

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(732) 710-4186

188 Main St
Metuchen, NJ 08840

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Van was covered in bird poop

DAVIDEDWARD W. 
Rating:
4.0

Customer did not leave a comment.

OLANDO C. 
Rating:
5.0

Customer did not leave a comment.

INDRANIL G. 
Rating:
5.0

Customer did not leave a comment.

shripad K. 
Rating:
4.0

Everything was good. The guy that helped me was friendly. The floor in the cabin was a little dirty, sand and stuff on it. The truck bed I had to sweep out leaves and some dirt before loading up. Not crazy dirty but had to be swept.. I didn't care though. That didn't bother me at all. I took pictures and as long as I'm not charged to clean it (which I wasnt) then it's all good.

Christoph J. 
Rating:
5.0

Customer did not leave a comment.

PATRIC S. 
Rating:
1.0

Was charged a cleaning fee even though I returned the van clean. The app was buggy so could not submit the pictures as the uHaul app kept failing to upload images.

Rajnish K. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Couldn't upload license photographs online. Needed to manually enter at pickup location

salmon W. 
Rating:
5.0

Excellent Service

FARHAT S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Y. 
Rating:
5.0

None..., go to Supercars, the owner is a gentleman and the process is smooth.

John G. 
Rating:
1.0

The guy at that location completely unprofessional he tried to charge me extra mileage when I returned the car back !!!!!

EMAD G. 
Rating:
5.0

Provide the vehicle with a full tank of gas. Mine was just above 1/4 of a tank full when I got it. It's an inconvenience that you have to worry whether you have enough gas to make it to your destination.

Gregory H. 
Rating:
5.0

Really nice owner at SuperCars. The whole experience was fast and easy. This was my first time using a UHaul location other than the one on Rte 1 in Edison (which is also great). I wouldn't hesitate to use this SuperCars location again.

Mary W. 
Rating:
2.0

The fuel indicator on the truck was just below half mark when I picked up the the truck. I topped up the gas to 1/2 on return but I was changed to 2 Gallons. Wrong information was stated by the location on fuel indication. This is to do with rental location.. I tried to rent a truck from this location previously ans had bad experience.

SAIKUMAR V. 
Rating:
1.0

I didn't bother about cleanliness of the equipment & truck. Now I received an intimation saying that there was a toll violation for the rented truck whereas I never went onto any toll road. Also, I did return the truck with 1/2 tank full (I got the truck with less than 1/2)

SHASHIKANT M. 
Rating:
1.0

They cheated me with putting wrong mileage n gas. Plp please be careful with this location dealer.

JITEN P. 
Rating:
4.0

Customer did not leave a comment.

RENEMARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
1.0

Rental was scheduled for 8:30. I think I actually got the car at 9:45. I went through the steps on the app (which was glitchy) and got to the point where it told me how to retrieve the key. The key was not in the lock box where is was supposed to be. The location for pickups hours are stated as 8am-6pm. No one was there to assist me until after 9:30. The truck was covered in ice and snow which I had to clean off after I finally got into the truck. The furniture pads and dolly which I requested (and was charged for) were missing.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Many billing questions and have no way of finding out exactly what all the charges are for on my credit card. No phone number to call etc....

RICHARD T. 
Rating:
5.0

Perform a more thorough vehicle check. The tire low air pressure indicator came on and while it was not a problem, it should have been caught and addressed prior to the rental..

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
1.0

I've reserved a truck Saturday for pick on sunday 10.00am at oak tree rd and 9.30 some one from U-Haul called me saying that they don't have a 10' truck available almost screwed my all day thank you

Prasanna J. 
Rating:
5.0

Customer did not leave a comment.

Santhosh P. 
Rating:
3.0

WE oreder a uhaul for a 4pm pick up, at 3:45 the manager called to inform s that it is not at this location, and informed us that we would need to go to a further location, which was a massive inconvenience. On top of that, they did not have the furniture dolly that we requested, simply stating " oh I dont have that." I am moving and needed that dolly pretty badly. We still have not received a receipt for out order, and he charged us for the dolly, and insurance which we did not need. Overall a very frustrating experience, and poorly managed. I will not be using this location in the future.

CHARLES B. 
Rating:
5.0

My family has utilized U-Haul many times through the years and as recently as 2 weeks prior to this current use. My issue with U-Haul is always the customer service. It was our first time using the location in Metuchen, NJ. The experience was by far better than any other location I've ever used. The customer service was above reproach and the speed of getting in and out on the front and back end of the rental was unmatched. I will try to rent from this location whenever I need a U-Haul in the future.

Brian W. 
Rating:
5.0

The pick up process took around 45 minutes. The app kept saying it couldn't determine my location. I called uhaul several times with long wait so I called in Spanish, thankfully I'm bilingual and the rep was very nice and helpful. She explained I needed to allow the location not just from Safari but also the app itself. All else was great just the pick up due to app issues.

Enrique L. 
Rating:
5.0

Customer did not leave a comment.

MORGAN O. 
Rating:
5.0

everything was great ..no problems

john A. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Jayeshbha P. 
Rating:
5.0

Everything went well

Bruce B. 
Rating:
4.0

warm day and staff was very helpful and courteous. However, they should be wearing a mask as the location is indoors due to the novel coronavirus.

Steven S. 
Rating:
2.0

Customer did not leave a comment.

Elier A. 
Rating:
1.0

Personnel didnt wear masks. Personnel couldn't use my pre-check in either. I had to do the check in again..inside. They couldn't provide the equipment I had requested. I rented an Appliance Dolly that they couldn't give me. They had no U-Haul dolly to provide in fact! The Van I was renting was never cleaned. UHaul advertises CoVid 19 clean up between users. Nothing was done to my van. This was admitted by the agent. He went to the van to see if the dolly was still in the van...cause in his words "it hasn't been touched since it was dropped off." It had coffee spills on the dash. Dirt and business fliers in the back. U-Haul turned around and has tried to charge me for the Dolly and for a cleaning!

BRETT G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Not much help when you return the equipment

JORGE P. 
Rating:
3.0

The truck was missing requested Dolly and blankets. Plus the tire pressure warning was on.

Garry T. 
Rating:
5.0

Everything was ok for me

Maria J. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Sal D. 
Rating:
1.0

The brake lights on the trailer was not working. The tires was very soft and the representative was very rude.

Shazad M. 
Rating:
5.0

Customer did not leave a comment.

Eugene R. 
Rating:
3.0

The dash has white stains on it and the cup holder area was filled with crumbs- very easy process to rent the vehicle and the shop owner was great just the car wasn't clean when we got in

Gabrielle F. 
Rating:
5.0

Nothing yous were Great...

Edward M. 
Rating:
5.0

The van was there when I went to pickup. Transaction was very smooth.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
3.0

Overall the online interface felt very disconnected both during renting and returning the trailer. The online process had multiple independent links coming to me as text messages and never felt well connected from the uhaul main site. The user experience was very poor. Things should feel flowing continuously from renting to return process, all through one main site uhaul.com

Venkatesan R. 
Rating:
4.0

not trailer in the first direction

Jose Luis P. 
Rating:
5.0

I just loved how close it was and that Marcus was such a big help!!

matt H. 
Rating:
5.0

All was very good.

terry T. 
Rating:
3.0

There was a lock in the trailer with no key, did not see this until I got home with the equipment.

PATRICK A. 
Rating:
4.0

good service

Irene O. 
Rating:
5.0

Customer did not leave a comment.

Danashekar S. 
Rating:
5.0

Pick up and drop off were lightening fast and the vehicle was brand new with under 1,000 miles.

Thomas S. 
Rating:
5.0

Professional and courteous service I a a repeat customer.

Charles J. 
Rating:
2.0

The van I picked up had several large cracks in the windshield that actually grew as the day went on. Additionally, when I made the reservation I estimated that I would be driving 100 miles. I did not drive that many miles but was charged for 100 miles nevertheless. Even as I am typing this, I am on hold waiting for customer service and have been for 15 minutes. It's pretty clear that no one will pick up this line. I will be discussing my dissatisfaction on social media.

ANNE S. 
Rating:
4.0

Very flexible and helpful in a pinch. I had a rental van pick-up scheduled at the Edison location for 8 am. I received a message that they facility would not open until 9 am. The time was now 8:10. I was then sent to the Metuchen location as they were already open and had a van available. All went very smooth for short notice. I am very grateful for the flexibility and hospitality. Thank you very much!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

chihleng Y. 
Rating:
1.0

Serious problems with the attendant. Very very rude to the point I think he had a mental problem. I did NOT provoke him at all but he had a very abusive attitude. NEVER again.

Evelyn K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

Tudor T. 
Rating:
5.0

Staff was helpful.

Susan K. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

The man here was very friendly and the drop off process went smoothly. This was my first rental process and I was happy at how easy it was.

Maureen C. 
Rating:
3.0

van was not clean and gas was also not full. even I have cleaned the van and fill up the gas still they charged me for that. I never ever take uhaul again

chirayu S. 
Rating:
5.0

Customer did not leave a comment.

CHEN K. 
Rating:
5.0

Customer did not leave a comment.

adrienne M. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

SRIVATSAN V. 
Rating:
5.0

Nice friendly people. Fast service. Thank you very much.

HECTOR H. 
Rating:
2.0

They were too busy to give me proper attention. I asked not to be charged for insurance, but I was any way. I was told it was removed from my credit card, but it was not. Very sloppy and dishonest service.

Mark U. 
Rating:
5.0

Supercars was great to work with! Staff was very courteous.

laura T. 
Rating:
5.0

Customer did not leave a comment.

Domingo R. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

Jaime L. 
Rating:
5.0

Customer did not leave a comment.

jaime L. 
Rating:
3.0

UHAUL is a rip off. You state it is $19.95 for 4 hours and I end up paying $112.42 for 4 hours with a mileage of 40 miles only. I have rented Uhaul many times but never get any concession like I always do from Ryders. Uhaul service is not customer friendly at all. I will never rent Uhaul ever again.

durga B. 
Rating:
5.0

Paperwork was completed quickly...I have no complaints whatsoever, we were in and out of there in less than ten minutes. If you're a car buff, you'll enjoy coming to this location.

Susan B. 
Rating:
1.0

That was the worst experience I had. I ordered online the 8'x5'open trailer, they gave me 9'x5' there wouldn't be problem with that exept that was 4'3" wide which is not what suppose to be (5feet) when I call uhaul Marry cancel my order and want me to drive extra 20 miles to get the same one or bigger for extra money.no experience whatsoever. I ORDERED ONLINE AND PREPAID $29, she cancel my order and then reorder paying $3 more because somebody made some mistake..... Not recomended....bad experience bad business filling people with sizes

MAREK B. 
Rating:
5.0

pleasant and efficient service,no problems

stewart K. 
Rating:
2.0

I drove 12 mile only then how come 3.3 Galen of gas has been used??

Manish K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

Customer did not leave a comment.

Lilybeth C. 
Rating:
3.0

4x7 is not available at all even though listed. The location told me they are open at 7 but were not open until 8.

Val V. 
Rating:
4.0

I pre checked with my license on line but when I came to the location they were unable to access this information. This was a waste of time.

Yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
4.0

Thanks, very nice staff

min C. 
Rating:
5.0

Customer did not leave a comment.

MANJINDER S. 
Rating:
5.0

Excellent experience!

liccy H. 
Rating:
3.0

they were slow at the checking in process as if they have never rented a u haul before

upasna G. 
Rating:
5.0

Great location. friendly service and a great help. Recommend highly

Chris B. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Youssef A. 
Rating:
5.0

Customer did not leave a comment.

Dhaval S. 
Rating:
5.0

The service was excellent.

Betty J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top