Be more attentive to your customers and respectful of their time. When we arrived, the door was locked, and we were about to leave. Then someone came to the door after about 3 minutes. No apology, he just opened the door and asked if he could help us. After processing the order, he did not assist with hooking up the car transporter/trailer; he said our contract did not request hook-up service. The Sales Rep. went on to say; if you are still here when I return from taking my daughter somewhere, I'll help you." We hooked up the trailer and left before he returned. I would not recommend this place for anything.
Vernon A
Customer Reviews for Superior Drive Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is one of the best in Baton Rouge. Trucks are always clean and always have gas in them. Owner also reaches out prior to rental which I have never experienced that and I deal with U-Haul every week. They have the Best communication by far.
MATTHEW RGreat experience
WARDELL JSterling over here at superior has some of the best customer service I have seen with uhaul. I rent trucks weekly so I have seen the good and the bad and they are definitely by far one of the best uhaul providers.He is always available through his phone, he checks in with you before the rental, his trucks are always clean. He also keeps his trucks on a full tank of gas. Phenomenal service!
MATTHEW RNothing
STANLEY CPerfect!
JULIAN MExcellent customer service, very knowledgable.
JULIO DThe man there was very informative and helpful. His explanations were thorough and he made everything so easy to hook up and go! I highly recommend this location for your U/Haul pickups.
Scott N