Customer did not leave a comment.George E.
Customer Reviews for Superior Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
rented a car trailer, didn't appreciate the fact I had to pay for 5 days when I only needed the trailer for 2 days, quite a scam you have going there, don't know if i'll be using u-haul again in the near future.Charles N.
Owner came out and helped before I even left the car. Extremely attentive. Ready for my next job at this location.MICHAEL S.
Customer did not leave a comment.John C.
We always use these folks. Friendly, and amazing customer service!Darren G.
Customer did not leave a comment.Michael K.
My agent went above and beyond. She is a gem! Made my move very easy, I will be renting againJena S.
The staff was friendly fast and efficient.Michael H.
Customer did not leave a comment.AARON R.
Customer did not leave a comment.Terrence L.
Customer did not leave a comment.ron H.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Susan S.
This location itself was average. The staff initially was not helpful until they discovered our reservation for return was wrongly made by the call center. The staff provided the local number for us to call to correct the return reservation. 2 out of 3 people from the local number hung up on me and did NOT have the customers best interest in mind. I would suggest the â€œmanagerâ€ Shaela, enroll in some leadership and customer service courses so she is properly equip to manage errors made within her own organization. Yelling, kirt and condescending tones, and hanging up on customers is not an example of a good leader, and does not exemplify excellent customer service. Needless to say, we were unable to rent the equipment needed for our return trip to Colorado from S Dakota.BRANDON S.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.Jarrett M.
Customer did not leave a comment.Nancy D.
Very friendly customer service! It was easy to check in online ahead of time and it saved time at the pick up counter.John L.
The woman was very nice and she got me checked out and on my way extremely fast. Thank youAdam N.
Customer did not leave a comment.Ronald J.
Customer did not leave a comment.Molly D.
Darla was a huge help and greatly improved what had been a complicated and stressful moving experience. She impressed me with willingness to accommodate my specific moving needs.Seth P.
Customer did not leave a comment.Gregory K.
Customer did not leave a comment.Joanna J.
Great people!Tennille P.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.Doug P.
Customer did not leave a comment.Darla M.
Customer did not leave a comment.Kevin Dean S.
Customer did not leave a comment.Shannon H.
Have coffee!Larry E.
Customer did not leave a comment.Leslie P.
Customer did not leave a comment.Michael B.
Keep up the good work.AWESOMEPat H.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.David B.
These people are absolutely great!Jay G.
Great location Helpful CleanAmanda C.
Rented a utility dolly. It was never put in the truck. Didn't look until was at loading destination so that is probably My fault for assuming and not verifying. There is nothing on the app process to let anyone know about that.WESTON P.
Customer did not leave a comment.Sara L.
Customer did not leave a comment.Leleila K.
Customer did not leave a comment.HENRY S.
Customer did not leave a comment.Mark B.
Great customer service. Thanks!Jacob S.
Customer did not leave a comment.william B.
Customer did not leave a comment.Jackie H.
Keep up the good work. Friendly and professional staff. Two thumbs up.Karl T.
Customer did not leave a comment.Rodney C.
The service rep in Spearfish was very friendly, knowledgeable, and ensured we knew how to hitch/unhitch the trailer, load and secure a care on the car trailer, as well as other specifics of operating the truck/trailer combination.Todd T.
Did not receive our deposit.Kevin B.
Customer did not leave a comment.GREG A.
The return lady was very nice and told us where to leave hauler so she could check it in the next day.KAREN M.
Customer did not leave a comment.Doris S.
Customer did not leave a comment.Rodney C.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.Kent L.
Hard to find. Not much signage.Jamie C.
Easy access, yet, couldn't check in truck on the internet due to connectivity in the area, other than that was great.DAVID P.
Wear a mask, please.Cap S.
Perfect service! Thank you!Ryan B.
I am very satisfied with both the service and the trailerTerry P.
Location was great. Customer service was excellent. They worked hard to find a truck for me. Inside of the truck was very clean. Outside was dirtyRichard F.
As always everyone is extremely friendly and nice and makes my experience better! Thank you!Rheanna H.
Customer Service was excellent, cost effective and will use in the future.Jena S.
Wonderful service! Thanks!Ryan B.
Great customer service!Riley B.
Great customer service! Thank you!Ryan B.
Customer did not leave a comment.Donald R.
Thank you!!!Ryan B.
Fantastic experience and have used in the past. Will always use and highly recommend to anyone! This little lady at this location knows exactly what it takes for the needs of the customer! Excellent service!!Barb S.
Great service. Thank you!Ryan B.
Always helpfulDouglas W.
Excellent service! Thank you!Ryan B.
Customer did not leave a comment.Stephen S.
Thank you! Excellent service!Ryan B.
Customer did not leave a comment.Ronald U.
Customer did not leave a comment.William H.
Customer did not leave a comment.Heather R.
Thank you! Great location!Ryan B.
Perfect service once again. Thank you!Ryan B.
Customer did not leave a comment.amanda C.
The U-Haul department at Superior Auto Solutions is the best...probably in the world!!Mary L.
Dar is a "ROCK STAR"! She honored our time and everything was quick and smooth.Mary L.
The woman (I don't remember her name) answered the phone pleasantly, made check out painless and quick. The guy that helped with the trailer was smily and helpful. Great experience!Jennifer M.
Customer did not leave a comment.James D.
I had ordered and paid for a dolly to be provided, there was no dolly.Mia S.
Darks is very nice and easy to work with!Laura O.
location is intimidating when customer considers moving a trailing around in what appears to be a smaller lot behind a car sales lot. There is no problem because the U-haul staff made it very easy. You simply pull straight in to the parking area and they take care of it after that but, until you know that it is a little intimidating.Mike B.
Perfect service. Will definitely do business with again. Thank you!Ryan B.
Customer did not leave a comment.Garrett W.
Clean and polite!Ryan B.
Will be back! Thanks!Ryan B.
Great service! Thank you!Ryan B.
Customer did not leave a comment.Anthony P.
Great friendly people.Douglas L.
The people in Spearfish were great and extremely helpfulJohn M.