Customer did not leave a comment.
MICHAEL E
Customer Reviews for Superior Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Bernard DNo need to improve on anything. Excellent customer service.
JENNA CN/A
Lauren KThe location was closed and no one was there to assist with the return, you need to make sure your customers are aware that the location will be closed when the truck is due for return. Again unprofessional.
JENNIFER CExcellent communication, excellent service, friendly and helpful! Will use them again and recommend to others.
CHERYL ZCan't answer any of the questions as the place was not open when we dropped off the u-haul. I answered yes to was the location clean and inviting, were the personnel helpful and would you recommend this location to a friend because the survey would not allow me to continue without answering the questions.
SAMUEL SI was only able to complete my service thankfully due the office staff were made available. The online/phone check out team was absolutely no help. If it were not for the office staff in my area making themselves available I would not have been able to complete my rental.
MICHAEL SSo Simple!!! So Easy!
KEVIN RGreat customer service.
CHARLES CNot a thing. Darla is the best. 😎
MICHAEL JDarla was AWESOME, she assisted in the rental, supplies and when we needed additional time, it was no problem and the job of moving 4 generations of family furniture, memories, tools, antiques and love was made easier. Thanks UHaul and thanks Darla. Anyone in the area should always go to see these folks in Spearfish, SD for their moving needs.
CHRISTINE LThe Lady at this location was so helpful and personable. She was wonderful to do business with.
JOHN HDarla was awesome. Truck was great. Love the cruise control ease of use and the screen that says how far you have to go before you run out of gas. It was a great experience. I am a repeat user of UHAUL. Thank you.
JONI NI forget her name, but the lady who helped me was very nice, clear and concise. I absolutely recommend Superior Rentals!
ROGER LOur experience with U-haul was amazing. We were in the process of moving my folks and thought the 16 ft. trailer we had would be enough...wrong! I went on the website and booked a unit for the next day. Picking it up was fast and easy. Returning it went so smooth as well. I would rent from U-haul again without a doubt!
JAYNE LIt was after hours return which is a whole another story, again thanks to the guys at the 11th street location. They don’t have their facts straight at all and basically just blurt things out to try to tell you what you want to hear. If I have have to hear the one kid say our equipment availability depends on the people who are moving to Sioux Falls, I might lose my mind. They told me the superior location was open until 7pm. Um, not so much.
KEVIN KThe U-Haul seemed well maintained, but the last customers must have had a small dog with them or something. It left some disgusting traces of hair in the cupholders. Unfortunately, I'd have to call that dirty rather than clean.
SHANE BThe main component that makes an experience worthwhile is the person one has to deal with. Darla Pearson is a rare customer oriented person that is a treasure to U-Haul, whether they know it or not.
PETER SDarla was efficient, helpful and courteous.
NORMA CTruck was in total need of repair prior to me picking it up. First the fuel was at 1/4 tank when I was told it was full, AC would work off and on. Blow super hot then hit a bump and it would blow cold again, truck would get hot when going over 50mph with less then 1000lbs in the back, we had to add oil every 50-75 miles because the low oil light would come on, we had bad service and calling into roadside 11 times and only being able to speak to one person then loosing service and not getting a call back was the final straw.not to mention how bad it pulled to the left. You could barely even do 60 when it would let you.
James RNot a thing! Excellent helpful service that put the customer first!! Wouldn’t hesitate to recommend or use again!
SCOTT WThis is absolutely the finest drop off location because of an individual named Darla Pearson, who is most helpful, friendly and goes out of her way to accommodate the customer. I have met none superior or even close, at any U-Haul facilities across the States. The drop off personnel were indeed helpful, not the pick up one.
peter sDarla is great . Best u - haul mgr of all the spearfish locations
TERRY HService was exceptional. Was unhooked and on my way in no time. Person in charge was very helpful and friendly.
Dean RExcellent service
Rose NTurns out (Darla) again not good with names was very friendly just happens to be my new neighbor she was very good people and cemented the fact that we made the right choice, by moving here.
Brad USo helpful!
Susan CWe thought the trailer was well equipped, easy to use and the attendant helped us hook it up. Great service and friendly people.
Cliff CThe 2 ladies that helped us at pickup and drop off were awesome. Two of the nicest people we have ever met. Fantastic!
Joseph cYour Good. Thank you so much for your top notch customer service.
Will BGreat customer service
Sandy TTruck was well passed an oil change
Christopher BCompletely trouble free and easy to drop off the equipment.
Peter SI forget her name, but the gal in Spearfish SD at the Supirior Auto location was wonderful
Karyl RNone
Ruth RVery helpful, helped determine that I was dropping off in the correct location.
Chris CJust fill me in about uhaul road side assistance. yes it was in my pamphlet, but I don't she ever mentioned it. and I used it. Glad I had it, but wish I didn't drive to a uhaul place to learn about it.
Paul CA new experience for me as this was the first time I have used U-Haul service. My only Grey area was purchasing U-Haul insurance for the auto transport as it covers 100% of the trailer but only $5k towards my $80k car:(
Rick EI can’t think of a thing! Darla was very detailed and thorough and just made the entire experience a pleasure! I will be renting again in the future!
Jay WQuick, straightforward & professional. Thank you!
MARC GGreat service.
James HDarla is awesome!
Michael EGreat service. Roadside Assistance in Spearfish gets five stars out if five.
Paula KExcellent service, but the truck was old, and the gate hinges were rusty, so it got stuck in the upright position several times and was difficult to pull down and my son and I are stronger than average. There were a few times I thought I was going to need to drive the loaded truck with the gate wide open. The truck did get me to and from my destinations safely. Darla was awesome to work with.
Christina HSuper friendly and helpful staff.
Edith KExcellent friendly staff. Easy in/out location.
Allen Jtruck was old and tired.. but it worked... gas milage was 4 miles a gallon... keep that in mind for total cost...
THOMAS CAlways friendly and helpfull
Kids CKnowledgeable and very helpful!
Polly BI did not like that I was asked to create a uhaul account to return the vehicle because the dealer was closed.
Patrick CUsed them several times! Outstanding customer experience.
DAVID WThe lady who helped us is awesome! We came back for a second rental because she was so nice and friendly 💕
Sandy RNothing except hire more people like Darla in Spearfish,SD! Best customer service ever! She really goes out of her way to make your move easy!
Ronnie WWas easy peasy staff very helpful
Allen HDarla in Spearfish, SD was also a great staff for U-Haul
Ricardo G