Excellent service all around
Ron M.
Customer Reviews for Superior Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great
CHRIS L.Nothing. Dan was great! Fast service and very friendly. Truck worked well. No issues. Pick up and return was a breeze.
Douglas D.I have rented trucks from this location more than once. The staff is very responsive and courteous. This location, in a small town, is a hidden gem.
KIMBERLY W.Second time using this facility & both times have been welcoming & great.
Jeff S.service was top notch
Steve H.Staff were very pleasant and efficient. Second time using this facility and both occasions consistent with service .
Steven S.I reserved a 15' truck which the sight did not have Had to use a 10' which meant more trips which also meant more mileage/ higher cost
Michael R.Great people at salida location!
DALE B.Thanks for being open on a Sunday. You saved our move.
Michael M.The checkin agent was so friendly, helpful and nice.
Kamilla L.Have all equipment in one place for pick ip
Vikki R.I love, love, love to rent from here. Great friendly service. Sue goes far above and beyond expectations.
MARIA E.Excellent customer service!
GLENNDA M.It's not Broken so leave it alone
LARRY L.None. All good
SCOTT E.Awesome customer service!! Favorite location so far!! Clean, knowledgeable, swift and super friendly and helpful. Right off the freeway too. Highly recommended.
RACHELLE D.Absolutely nothing service is outstanding!
DALE B.After hours drop off area was not marked, so I did the best I could.
Donna R.Great business to rent from.
DALE B.Great service nice guy
STEPHANIE G.Customer service was excellent! She confirmed all my information, explained instructions and terms clearly, and was prompt with check in process- I was ready to go in less than five minutes! Location is conveniently located by the freeways and easy to find. Very polite and professional- highly recommend for above and beyond service!
STEPHANIE B.Great service and friendly staff
ANTHONY D.Service was great keep up the great work.
kiel M.The people who manage this location were so helpful and friendly that is was a positive and memorable experience. Given a choice, I would definitely pick this location again.
STEVEN J.All good no complaints , personal ,very friendly
JOSE I.Excellent service. I would recommend these folks.
ROBERT S.Very helpful and friendly 😊
MONICA W.They charged me for the truck which was returned the next day and traded for a larger truck. Rather than charging me the difference between the two they charged my twice more for the larger truck. Then reversed both the smaller truck rate and one of the other larger truck charges. However since ‘nothing happens overnight' according to the UHaul rep who couldn't care any less and show any less respect to the customer, they charged $16,000 to my credit card thus effectively blocking all other usage for us to pay any movers assisting us. Thanks for the multiple charges and reverse that will linger on my card for 3-5 business days! Try doing it right the first time!!
STACEY C.Keep doing what you're doing
Paulette V.I want to take the time to say thanks your service and for being respectful and professional at all times. Hire another person to help out with customer service
MARTIN G.We always receive the best service here from Sue, than at any other U-haul location throughout California! No room for improvement at this location.
ARACELI R.Fantastic, the management there are great, friendly, and very helpful. Very highly recommended. Thanks so much for your service. Michael Kurland
MICHAEL K.Perfect! Easy in and out process. Very friendly staff.
SPENSER B.Absolutely nothing customer service is exceptional!
DALE B.super decent people. they worked with me
Matthew D.Advise customer that they will need to provide the receiver hitch stinger, ball, and pin. I had those items at home, an hour away, but didn't see anything in the agreement about those items not being included with the combination pickup/dolly rental.
David S.Truck smelt a little like cigarette smoke. Truck off by 1 mile when we got on. Location was clean, courteous, and quick. Hidden gem. Great service!
Brenda V.Customer service was awesome, on time and representative explained everything very clear. Thank you Uhal again great experience as usual
LEONARDO H.By far the most friendly UHaul I have ever rented from. Quick and efficient, you are in and out. Best of all this location is open 7 days a week.. this worked out for my schedule as life happens 24/7 thank you UHaul and the kind woman helping me!
MICHAEL H.Upon my return of the Uhaul trailer, the return destination was closed on a Saturday at 1130 hrs. This caused additional stress to my move! Luckily,another Uhaul dealer was able to help me!This original return location closed at 0930 on Saturday! MOST PEOPLE MOVE ON WEEKENDS! Please do better! Thanks to the second Uhaul dealer for helping me!
JOHNNIE M.Overall the entire experience was ridiculous! I dealt with 2 other locations before landing in Salina. The one way reservation was a joke. The truck wasn't there and was sending me 1 he away to pick up. Then McHenry location in town rental had a dead battery. They didn't bother to call around for replacement until I came in to inquire if truck was ready. Very unprofessional. Other customers felt the same. Salina location staff was super nice and professional. Helpful too
KRISTINE S.Unprofessional bad attitude.
rafael T.Sue was incredible!
NEAL O.No improvement needed
ANTHONY D.Friendly service
ANTHONY D.When we call to reserve the truck they gave me a price for the truck and gas and when and when we went into the office it was a complete different price.
ronda A.Was in and out in less than 10 minutes lady in front desk very polite and helpful with any questions regarding prices for storage units etc ..
JUAN S.I reserved a 10' box truck to move some things from storage. The truck was ready and waiting when I arrived. I reserved online so it only tooK 5 minutes at the counter and I was on my way. It took even less time when I returned it. This location is very clean and easy to access. I highly recommend them and will definitely use them again if the need arises. Great service!
Frances M.Was not her fault they were only opened until 4 :30 and our apt was at 6 pm. The attendant was very knowledgeable and helpful.
Julie B.Very courteous personnel , she was great , knowledgeable and friendly
WILFREDO L.Very helpful.
DOUGLAS J.Sue went ABOVE AND BEYOND to help me rent a uhaul truck! I am so thankful for Sue and all her help! I will definitely be recommending this facility to friends and family when they are in need! Thank You Sue, YOU'RE AWESOME!!
BRANDI B.Very easy and quick transaction. Ever been to another UHaul and stand there and wait for 10 to 30 minutes before you get to the counter? Not here, walk in, get service, walk out get your UHaul.
Bryon K.Nothing staff was awesome thank you
MARK M.This is the third time I rented equipment and the pickup location has been changed at the last minute ( 1 day before). And I am notified via a phone call. This is a real inconvenience as I, like most people, make arrangements and are under time constraints to move. What would help is that as we are reserving the equipment, we can see online if it is available or not. I was able to pick up a day before, so that was helpful.
Arturo D.The AC wasn't blowing cold air.
OTHELO M.Everything was fine
MARK W.Friendly host.
KEVIN W.N/A
Guocheng W.Same as above ... Professional from start to finish thank you
Mary B.