Customer Reviews for Superior Self Storage

I think you should make it where the tank is full and you fill up I went way over what I should have and didn’t receive money back

Customer service was excellent! Woman who assisted us was friendly, courteous, and helpful! A+ experience :)

have a few more sizes available if needed.

Nothing

The lady that helped us was amazing, super sweet!!

Very friendly and fast

The location service was great but I had issues with my reservation being changed so many times from the time I placed my order. I originally booked a 5x8 enclosed cargo trailer but got multiple updates to different sizes and pick up locations that didn’t work for me. At the end, it all worked out but we had to pick up from a far location and return it there so that was a little inconvenient. In the future, it would be nice to be able to book the type of rental and location, and truly get it without it changing.

Nothing. Service was excellent.

Great customer service and let me leave my car the following day when I returned the uhaul

U-Haul should change its practice of merely "reserving" a moving truck for a specific date/time/location. Since hired labor is sometimes required (especially for household moves like mine), the timing of those arrangements are dependent on actually securing the U-Haul truck at the desired time and location. To hear only 36 hours before moving day that I had to drive 25 minutes instead of 5 to get my truck and it wouldn't be ready until 10:30 am instead of 8:30 am seriously messed with my scheduled moving labor for the day both at the starting and ending homes. U-Haul should change this policy or at the very least make it explicitly clear on the website at the time of booking. I have to extend to many thanks though to Susan at Superior Self Storage in Salida for taking good care of me and working things out so I could pick up the truck at 8:30 am as I had originally planned. Kudos to Susan!

Their a/c was broken so I felt really bad for them! However, she was so helpful with making sure I didn’t get charged extra for mileage when U-Haul changed my pickup location- then wanted to charge me for the extra miles! Happy with this location, extremely unhappy with U-Haul. Second time this happened, never using U-Haul again

Great customer service, rental was available when promised

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Lady was really sweet and nice unfortunately I don't remember her name but yes, definitely great customer service

Sue was Great

The U-haul reservation process is a joke. I requested a reservation for manteca, ca and for lodi. I cancelled, the requested modesto, and got west Sacramento. Cancelled again, called salida, got salida. Then, they didn't have the 26' truck i requested, so for downgraded to a 20'. It cost me one extra trip and time to get the move completed. Fix this, or Uhaul will surely flounder.

They do not have very many trucks on-site, but I was told they can get what u want with advance notice.

I feel the lady could've done her due diligence and looked into a problem before making me sign a contract. It would've avoided a lot of aggrevation.

The trailer i rented was very old and the doors wouldn't open i had to use a tire iron to open it. The door mechanism was rusted shut. I applied wd40 to it to free it up. This was the only trailer of its size in my area which i find hard to believe. I was only 2 hours and a few minutes after the 24hr mark yet i had to pay for 2 full days. I dont think that is acceptable. I would have glady paid a late fee, Unfortunately i wasnt given that option. Sincerely, James Stockdale

Easy drop off, prepaid at Pre check in, and quick ??

The employee was extremely helpful and friendly. I will use this U Haul again.

Get their orders right and actually have their truck ready and in the town I ordered it in

Service was friendly and professional.

Clean out equipment. If smoking from previous user. Spray or air out. Otherwise, experience was okay.

Picked my location because it was closest to my house. Instead they scheduled my appointment at a further location. We arrived at the 9am appointment time to see that the location didn’t even open until 10am. Why they scheduled me at 9am I will never understand. Called to see what to do, and I was given a third location. Thankfully they had what I needed and we didn’t wait much more than 30-40 minutes. The lady who helped me was very nice and understanding. However, I called customer service about the “reservation guarantee” that I was given when I reserved my truck and was told that the information would be sent to the initial location, and that they would ether approve it or disapprove it. The guarantee is not much of a guarantee at all! I should have been reimbursed that $50 because my reservation was NOT ready when I arrived at my scheduled location & time. Instead I’ve been given the run-around. Not dropping this any time soon, though. I would definitely not recommend U-Haul to anyone I know. The whole endeavor was a major headache.

It was a friendly atmosphere, the person helping me was very nice and helpfull

Not a thing to improve, customer service was excellent, Darlene I believe her name was, had a late drop off, the truck I had reserved, and they dropped it off at a different location, at Salida, instead of Modesto on McHenry, when I walked in they had just sent the email of location, and the truck was waiting at Salida ready to go....I was impressed of the promptness....

The employee Danny was very helpful and friendly. He called me to confirm my reservation, and even offered to allow me to get the truck a day earlier to help me do my project even faster which made my day. Thank you Danny for your service. We will be back for anytime we need a truck.

Attendant made me unhitch when I returned.

Great customer service, very clean and well maintained equipment, good job Uhaul

On-Line Reservation process was VERY difficult and confusing. Trailer seemed lower than advertised. Customer Service at site was Excellent. They were very helpful.

Great staff! Very helpful and friendly!

Friendly people they know how to treat customers very well.

Trailer was ready and no problems at all with pick up or drop off.

Great customer service!

Truck overheated on I-80 in the mountain pass between Nevada and California at 1am. I pulled to a gas station and added coolant but it just ran out. I called and was told someone would be there to fix it, hours later I was told there was no one available to wait for a tow truck. I waited a good portion of the night inside the cab of the truck, was towed into town at 6am and had to take a cab to my hotel at 7am.

Excellent customer service!

The uhaul was "clean", except for spilled, sticky coffee in the cup holders and a water bottle with liquid in it under the seats. Both minor and fixable issues.

The Uhaul employee was Super helpful helping us get what we needed at the best price Will recommend this place! Great experience.

The guy that helped me had the personality of a slug he said well this is as tight as I can tighten it with my hand(he was hooking up a trailer) he had no tools to tighten anymore so I took out a wrench and tighten it a lot more

Don't remember his name but he was very helpful and fast service!

Convenient location.

the attendant could not get the trailer lights to work when hooked to the trailer. I drove all over town on a Saturday to find someone to check my wiring, only to find that the attendant DID NOT push the trailer adapter in far enough into my tow reciever I WAS NOT HAPPY!!!

none

This has nothing to do with the location in Salina, CA - they were very nice, but the only issue was that the reservation and order emails I received did not have the pick up address on them - just the name of the location.

My bank shows 2 charges. One for 68 and another for 64. Why? I can't pay that much

It was not our location of choice and further away than other locations.