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TIMOTHY H
Customer Reviews for Superior Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional from front office. Sue Hughson was very helpful and appreciate her assistance.
RICARDO DNeed someone to come out and do their job and take the pictures not the customer.
Lisa RThis gal was super helpful, very friendly and immensely professional! The storage lot was lovely, VERY clean and tidy! I look forward to renting specifically from her next time I need a truck to avoid any issues. If you see this, thank you again!!
RICKY Pawesome service
GERSON Z1'M EXTREEMLY PISSED THAT UHAUL IS STILL HOLDING 92 DOLLARS FROM MY BANK ACCOUNT WHEN THE BILL WAS $42. I HAD TO BORROW MONEY FOR GAS TO GO TO DIALYSIS THIS MORNING
ALLEN FThe lady that checked me was very pleasant and professional
DARLENE WThe customer service was great, there was only one lady there working and she handled everything great.
VELIA RI appreciate the staff that assisted me when I picked up the trailer and when I returned. Very polite and cheerful individuals. Thank you.
RICARDO DVery Professional Service.
FRANK SShe was very helpful and genuinely kind. Thank you
JONI SThank you for your great customer service
ANWER GSuper friendly customer service :)
SUSAN ASuperior Self Storage was great - and especially the nice lady who received the truck and tow dolly was wonderful.
Darin FSally was a great representation of U-haul. Friendly and helpful from setting up to dropping off.
CHRISTOPHER Mwas very helpful
John SThe front desk support was very kind and welcoming!
Daisy TCloses at 4:30 PM, would like to see it open for longer time
JUAN VNothing. Love this location. Sue is always on things and easy to deal with. And knows all the things to be done. Would recommend.
Pete BStaff is very friendly and explained things very well and it was a smooth rental.
candida zUhaul again is over booking. Did not have my truck. Truck came dirty. I noticed the photo used for the cleaning was not taken at the location I picked up. I believe it is the Kansas location that supposedly cleaned. My move was very difficult in a ten foot truck. 196 miles. This is why I usually pay for Penske.
James WService agent was pleasant and courteous, but failed to explain the proper usage for the Tow/Haul feature of the truck. This resulted in inefficient gas usage and increased the cost of the trip unnecessarily. Agent did not review the vehicle with us and instead gave us the key, sending us on our way to check over the truck ourselves.
David KThe lady was very helpful and informative. Hooked up and unhooked for me as it was my first time hiring a trailer.excellent service.
Salesh CStaff at this site was amazing. They went above and beyond to meet my family needs. Thank you for make our move less stressful.
Carlo DI am very happy to go there, amazing customer service and very helpful. I highly recommend.
Maria MHad a reservation that. Had to cancel. Person behind the desk got booted out of the site and he asked me to come back in half an hour but I got dropped off. And had no ride home and no rental truck.
Danielle FVery professional and competent employee.
ZENY LAmazing customer service. I will be back to rent a truck in the future.
Brett RHe is super helpful, and personable.
Joshua FMake sure the equipment is available at the first location instead of having to search all around town. The location that had the car hauler certainly went out of their way to make sure that I had what I needed.
Samuel WClose to home and had just what we needed And great customer service
DEBRA TIf I was in the central valley, this location - although small - was entirely perfect. They were open, they had the gear, they were helpful. Now, the fact that I had to go there instead of Fremont, and had to drive 90 miles each way, *TWICE*, puts me in a surly mood but that's not the fault of the folks at Superior, who were great.
Brian BGreat customer service
luis lDolly was rented with a truck rental, but at a separate location, so on a different invoice. Wasn't checked in when returned, but was later taken care of.
Janice MThe lady was extremely helpful and kind! Best customer service ever!
Marlene HVery friendly customer service! The 6x12 tandem trailer tows VERY well! Rental and return was fast and easy!
Robert SI have a choice of many uhaul facilities in my area and I'm a returning customer to this one because it is great service I can count on. Customer service and reliability is what matters to me and this place has got that down.
Paulette AMs Russell was amazing and easy going but professional I would recommend highly 5☆☆☆☆☆
Christopher Cbest place to rent from ever
John Skind
Seongeun JExcellent service! Very friendly
MORRY Oeverything was great, but I do think the rental price for what you get is a little on the high side
Andrew WALWAYS HAVE GREAT SERVICE FROM THIS LOCATION. FRIENDLY HELPFULL STAFF.
David Btruck was clean but smelled of cigarette smoke.
thomas bSue is very nice lady- excellent customer service! Very clean office and great vibes in there! Keep it up Sue!!! LROBERTS from Stockton, CA
lucille RSusan was the best in accommodating my request!
LYLIA DGreat experience today!
DARRELL NWrong Appliance dolly was given and didn’t realize until we needed to use it . Dolly Wheels were also damaged and didn’t turn 100% which was harder to use. Rental on appliance dolly was basically useless. When equipment and Uhaul was returned the returned location even noticed numbers on dolly didn’t match on original invoice? So he confirmed that wrong dolly was not the right one.
Maria PJoint in cup holder, pieces of weed around back if truck. ashes and dirt everywhere. dirty pennies, wrappers, and food crumbs everywhere. Smelt like smoke. Can't believe they actually rented it like this.
Brenda VThank you excellent customer service!
CERITA MThe lady is not friendly
MONICA VGreat to do business with . i would recommend to anyone who is in need renting a truck to move ,rush do not walk
Saed NGreat job. I’ll be back. Thank you
Eric W