Customer Reviews for Superior Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Superior Storage
Michael H. on
Great location and easy access
Jamese S. on
Staff are very friendly and sweet people that you feel very comfortable around. The facility is outdated, cluttered, but clean. Reminds you of Fred Sanford. The truck I rented was clean, but heat did not work and I drove it for 2 hours and 45 minutes in cold rainy weather freezing. And when I dropped it off since it was a one way trip, they said I had to contact who I purchased it from and when I contacted her she said it was nothing she could do about it and would report it to corporate. I didn't ask for a full refund, but did think that I should have been compensated a portion of the amount back.
Karen T. on
Friendly service, convenient location. No hassles.
tom M. on
Drop off was easy... Would use again
Sarah H. on
Random location but only one available. Help did come out to confirm.
Alvin O. on
Vehicle Maintenance. Transmission fluid leaked on new home driveway.
Michael M. on
Man seemed uninterested reservation didn't save any time had to go thru everything couldn't explain why costs were $10 higher than reservation no help locating trailer or hookup it was raining didn't seem to care
Tracy W. on
Excellent
Mary M. on
Mike was super nice, efficient and professional!
James B. on
Mike is AWESOME, such a pleasure to work with! Very accommodating and genuine! Always happy to go to him for our moving needs :)
liza W. on
Can’t think of a thing.
Lindsey G. on
First of all this is not the location I rented from smh. I rented from Midalnd NC Mr. Storage and they were not open on a Saturday. Everyone moves on the weekend. I was told they were going to be open and waited two hours to even get to a customer service representative. Two hours!!!!!! I spoke to several different people! We had to get a uhual account to open the lock box to get the keys to the truck and that took several try’s!!! I would never rent from here again! I had to reschedule furniture deliveries and all. I’m working on getting my money back please do not rent from them!!!!! It was another couple out there as well raising hell.
David D. on
your truck bed is 3 feet high ,your ramp is 8 feet long !It was a pain trying to go up and down the ramp because it was so steep . Your ramp needs to be longer to avoid this problem !
michael M. on
Would help it trailer had a crank Jack on tounge
Michelle B. on
Awesome customer service... Very n8ce & knowledgeable
Jennifer A. on
Vey efficient, thank you!
Mary M. on
We delivered the truck late Sunday evening. There were no lights and we had to walk around with a flashlight to find the drop off box. It was difficult to find because it looked more like a residence than a place of business. Not a great experience after a long day.
Robert L. on
Convenient drop off location
Robert L. on
Easy drop off experience
Kim F. on
Very easy process and will rent from them again. Thank you!
John H. on
Great service... In the top ten U-Haul experiences
Tammy D. on
Go back to unlimited miles. My $300 rental turn into almost $500!
dan O. on
We felt rushed; employee seemed to be in a hurry to get us out and return to the office.
tammy M. on
Staff was courteous and patient with my many questions. This location provided ease and convenience for the equipment we rented.
PAUL C. on
fix the trucks before renting them
John S. on
Even if using mobile pickup, they are very helpful inside the office
Ralph A. on
Enjoyed the mobile experience, not having to worry of not making it there before the place closed.
Ivette L. on
Very friendly staff and helpful thank you.
jerrold C. on
Will use again
kelley H. on
Ensure customer knows when the site closes. I literally arrived at 4:30pm and they closed at that time. I did an online return, but had been told returning my equipment by 5pm would be fine, without knowing they closed at 4:30om.
Andrew R. on
Have a designated place to drop off trucks after hours
idaia J. on
Easy to get truck and return . No issues whatsoever.
sarah H. on
I am still not really sure how much I paid for the U-Haul is wrong when I turned it in. We turned it in after hours. I know it was checked in and that’s it.
doug H. on
Keep up the good work. Will be back to this location when the need arrises
Jarrett D. on
Made reservation on line and pick up and after hours drop off were a breeze.
Jorma C. on
The appliance dolly was bent on the bottom. This made it difficult to use, but other than that everything else was in great shape the truck drove great.
Robert W. on
Best overall haul experience I have had. Will definitely use again.
Matthew G. on
Drop off was a breeze.
Tom S. on
Staff was very friendly. Mike was very helpful when we returned the truck.
Brian C. on
ABS light came on a few times. The plastic mounding near the door kept coming loose. The inside smells bad. Like dog... The website wouldn’t let me make changes to the reservation. When I tried to check in mobile, I had to enter a bunch of stuff and have a passport or employee verification. I clicked the button todo an early check in, but it didn’t ask for any of that. Alternately, I could put in some one to verify for me. I made a mistake on that and it took 10 minutes of texting and a phone call to try to straighten it out. Eventually, the on site people felt bad for me and handled it on the spot. Unfortunately, it’s about what I’ve come to expect from U-Haul. No active maintenance on equipment other than just to keep it running, and average service. Thankfully, the on site people were helpful, or I’d still be there.
McKenzie S. on
It was quick and easy. I made a mistake on the reservation and the employee was so kind and acted like it was no issue at all.
James G. on
Nothing James Gray was great
Tommy Y. on
When we got back to check the vehicle in, the system for uhaul was attempting to charge the full price and did not recognize that I had already been charged for a portion of the bill. When I went in to talk to the attendant, he did not even allow me to finish my sentence before telling me that I was wrong and that I would need to call uhaul because there was nothing that they could do for me. Poorest customer service that I have ever seen in all the years that I have dealt with Uhaul. No one should have to put up with such poor people skills.
Darian S. on
Advise Agents to provide accurate info. and better Customer Service skills. Rate of service recvd was beyond unacceptable. Agent would not update my son's cell # onto the acct. All that needed to be communicated to me was everything needed to be done from my son's phone from the beginning instead of sending info to my cell# . Worst experience ever!
Charles O. on
I selected this location since they had a 26ft truck. Input my address of where I was going after receiving the truck I was told I had to return the truck to their location. I was forced to bring it back v/s a one way move. Ended up costing me 60 more for this. There was no mention of that during the reservation process online. Really disappointed in UHaul at this location
Cynthia B. on
I will use the location for my check out and in... it was too much after moving for 9 hours. I like the personal service better.
Laveda G. on
Great customer service and professionalism !! Second time using this location and will continue going there!
patrick M. on
Very nice people
William P. on
Better designated parking for customers leaving their cars.
Ronald R. on
Was s great experience. The staff was very helpful and friendly. I would use this location again.