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Stephen S
Customer Reviews for Superior Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
100 times better than the pickup location. Nice staff, clean and orderly, drinks left for customers. 10/10 recommended
Salvatore DRental agent was very professional, courteous, and knowledgeable. The entire experience was great.
Steven HThe A/C did not work and it has been in the high 90s this June. The gentleman that rented the truck to me was very nice but told me right when I was picking up the truck that the A/C was not blowing correctly and it did not work for the entire 9 hours I had it. I feel I should have received a reduced charge
Jeffrey BGreat service, the staff was professional and courteous.
Donald WBill was a great help.
CHRISTOPHER BMike and Bill were awesome to work with!! Highly recommend this site for UHaul rentals!
DAVID EGuy was asleep on couch when I walked in. He put down wrong return location and I failed to notice.
Renny DThe truck I got wasn’t the best.Needs some mechanical check.Made so much noise while driving it.
Christiane TGreat customer service and easy check in/check out. Thank you!
Paula PBill was great to work with, very friendly and professional
JEFFERY FThe store was great the guy at the counter Mike was really friendly and helpful.
William TTruck was clean, ran good, people were very friendly and helpful. Will go here again and again, but I hope I never have to move again. Lol
Jenni MThe location was very convenient. The process to rent the truck was very easy and the gentleman that checked me was more than courteous. The next time I need to use Uhaul I will definitely come back to this location.
STEPHEN BIt was easy to schedule and pick up before regular business hours. You do have to take the time to upload photos on the app but it was pretty easy and is for your own protection. Was a pretty smoothe process!
Gabriel CBill was very polite and explained everything in great detail. Made us feel very confident in our decision.
RANDY FManagement was very friendly and helpful.
Jeffrey BMr Justin was great… very professional and kind👏🏽👏🏽👏🏽👏🏽
Priscilla MBill could not have more helpful! Great experience!!
RONALD HVery polite and helpful. Well marked and plenty of lighting. Nice location.
James HIt's great to know we have Superior Storage here. Bill and Mike do a great job of making sure you get what you need. I appreciated their professionalism. Good neighbor to have.
Charles ERefund my monies that I paid for extra mileage that I did not use. My contract from Uhaul from Albemarle Rd gave me 120 miles and I paid for extra 40 miles. I only used 117 miles
NOVA APlease continue to have Bill Gray operate the Superior Storage location. He's tremendous and will ensure that I come to him for any of my moving needs. He made our recent move a great experience, and I recommend him wholeheartedly and without reservation.
Adam HWelcome Home
Dale QCheck to make sure truck battery doesn’t need to be recharged
Karl DFine at dropoff.
FRANK BNothing just keep doing what you’re doing… would use this company again and over and over… wonderful experience
Effie LThis experience with U-Haul has been most pleasant! Bill and other employees were very helpful with explaining process and everything went as planned and estimated. Thank you U-Haul!
Jonathan MNew app experience sucks, customer service wasn’t good at all
Rebecca BAlways a great experience here.
Joseph PIt was one of the best customer service experiences. I’ll definitely be back to this location if I ever need to rent another truck. Very friendly and very efficient!!!
DENNIS KThe office itself was beat up and could stand to be upgraded. That said, the attendant was great. He was personable and helpful through out the process. His instructions were clear and the truck was super clean. I will use this location again when the time comes.
John gEverything was great. The gentleman at the rental location was excellent. Great customer service.
KEVIN MI see no room for improvement. Everything went very smoothly
Stacy PGreat location, great people, great equipment!
ROBERT CClean the inside of the windshield.
JILL SIt was a great experience and I'd rent a uhaul from Bill anytime. The nicest, most professional and friendly person.
MONIQUE BNo improvement necessary
Alan REverything and everyone was quite accommodating.. Great customer service
mEURENE FThey were very helpful.
Mark MThis location was also closed. Horrible customer service. Will have to look for a different truck rental. This was by far the worst experience with Uhaul.
DAMIAN LCar broke down on us after a long moving day
HANNAH KNothing! The entire transaction and customer service was TOP NOTCH!
ELEANOR RBob was very professional, friendly, and helpful. Thank you!
DIAMOND KAmazing customer service. Gentleman assisting me was incredibly polite, knowledgeable and happy.
BASSAM CAll around great experience.I do kinda wish that if somebody brings something back early that you would refund some money back on the rental but other than that it was great and I will definitely do business there again in the future.
DANIEL DWindshield was very dirty and had not been cleaned in quite some time. I scrubbed it twice and still didn’t get all the bird poop off. Bill was extremely knowledgeable, friendly, and helpful. I really appreciated him very much!
KELLY WAbout as easy of an experience as you can have. Highest recommendations!
WILLIAM PExcellent
JEAN Gthe young men provided me with a car without any delays, i was also able to leave my car for the duration of the rental, it was very convenient location and good service
Aleksandr KBill was excellent in helping with rental.
CLARK JInform the customer about mile limits. Had no idea I exceeded a mile limit or U Haul even had one.
SYDNEY RThe only complaint I have is when I used the website and changed the day of my pickup, somehow all of my choices got changed. An insurance was added, that I ultimately got but initially didn’t want, and my choice of equipment was wrong.
Monica YEverything was perfect
BILAL B