When I Reserve online I say no to insurance. When I pick it up insurance is added. Was not shown the additional charge, no signature required, no physical receipt given. Last time I rented the exact same thing happened but at least the person told me the insurance was added and I had a chance to decline. Looks like a system error where its added even when you say no. Overcharging me despite having refused it during reservation process.
don w
Customer Reviews for Supreme Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental was supposed to start at 7:00am, there was no one there, and the truck I was assigned was blocked so it could not get out. I had to make another reservation at another location.
BRAD AMake sure that the equipment is in the back of the truck. I didn’t receive my dolly. I’m want to make sure that I don’t get charged.
MARVIN AI changed reservations onsite because the size of trailer was not big enough- the new trailer was not inspected of cleaned, it was full of equipment (dollies & blankets) I removed myself, the blankets I reserved were not provided for me (I selected from those I removed), and they did not offer to help hook the trailer up, nor did they check it was done properly and lights working.
Ammon CThe guy was great. Turning left into their lot on a busy street was almost impossible. I was sad I couldn’t turn in my truck and the trailer at the same time. I don’t blame the location, I blame uhaul.
Jeffrey EFor such a new truck the engine didn’t sound very good. Other than that my experience was great.
Micalyn LNo issues. Easy pick uo! Easy return!
Stefanie OCant think of anything!
Lyle AIt took an hour at the dealership to pick up the truck, even though I had entered all my info online. It was very frustrating for me because I was on a time schedule. They said the UHhaul computer networks were down so they couldn't dispatch the truck. Finally they dispatched it, even with the computer down. When I returned they still couldn't finalize the payment or give a receipt so they said they would email it to me. I felt bad that Uhaul's system reflected poorly on this location, but it wasn't a great experience for me.
Jeffrey TThat was a great experience and I would definitely rent from them again.
ROBERT E