Customer Reviews for Supreme Automotive
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck had below a quarter of a tank when I got it and it smelled like cigarettes. I put the gas back exactly where it was when I got it and was charged a fuel fee. The lady couldn’t tell me what the gas was on before I left and called me a liar. Do NOT rent from here. I will be taking this further.

Rating:

1.0

The men who worked the shop were rude about where we parked our car to retrieve truck. The truck was dirty inside and they charged me 10 for appliance utility that was not in truck .

Rating:

3.0

The vehicle was not clean. There was mud all over the driver side floorboard & trash in the cup holders & side of the door.

Rating:

1.0

I live out of state and rented this for a friend man I never seen someone tax somebody like they did $130 for literally maybe 3 hours at the most never again ! Georgia is pitiful or maybe just this location

Rating:

2.0

The location was great the customer service was great. The truck needs work the engine was loud and had a knocking sound.

Rating:

3.0

Very satisfied

Rating:

5.0

Nothing

Rating:

3.0

Make sure the equipment requested is actually in the vehicle. Also the gas was on E and check engine light stayed on the whole time. Returning is always a pain with mobile return, but overall got the job done.

Rating:

1.0

I was charged for a dolly that I didn't get. I'm being charged for 1/4 of gas when there was 1/8 of gas. The truck was already dirty. The ppl that had automotive car center who has uhaul on their property didn't want to help.

Rating:

1.0

Whoever is over this establishment that rents uhauls was VERY unprofessional. Would not recommend and never using this location again.

Rating:

3.0

Was over charged instructions on checking in truck after use wasn’t easy to find needs to better way to avoid unsatisfactory ratings and experience

Rating:

1.0

It’s not the customer it’s the people we rent from they don’t explain everything to you just take your money

Rating:

1.0

The place was filled the, unsafe, you had to enter the place via outdoor where they were doing motor vehicle repairs. Disgusting! Someone needs to shut this place down. It is very unsafe.

Rating:

1.0

I would not recommend this location to anyone. A representative by the name of Nicole or one of her representatives, charged me a $25.00 cleaning fee. Nicole and/or her representative declined to email the pictures of the “dirty” cab. Upon review from Uhal Corporate, I was gladly refunded my $25.00. The “dirty” cab, did not rise to the level of a charge of $25.00 cleaning fee. I would highly, not recommend this location to anyone who wants to pick up and/or return a Uhal truck to this location.

Rating:

1.0

Worst experience ever . Do not recommend. Will never use this company again . I would rather pack my entire house in my 2 door Honda and the rest on my back .

Rating:

3.0

When I made my reservation I requested to check-in with a person rather than online. When I arrived the uhaul rep wasn't there. I had to call the 1800 number to get assistance with check-in. When I checked the truck the dolly and furniture pads were not in the vehicle so I asked a mechanic if he could get the items. Luckily I was still on the phone with the rep because he wouldn't give them to me without verifying it with her. Mind you I had my receipt which he never asked for. The handle to climb in the truck was filthy! I used a wipe to clean it and it still felt gross. The truck was convenient but I definitely won't go back to this location. Did I mention that it almost 30 minutes to get the truck because no one there to assist me.

Rating:

1.0

The trucks transmission was about to give out

Rating:

1.0

Very unprofessional, not well prepared, not able or willing to work with the customer. I had a scheduled appointment for 9am, but didn’t get taken care of until about 10am. I’m sure that we weren’t the only ones treated in this manner. I recommend that this facility be given a “surprise visit by corporate representatives, as I am considering notifying the B.B.B. And as a result of this, I cannot in good conscience, ever refer anyone else to use this establishment.

Rating:

3.0

Truck wouldn’t crank, truck had roaches, on the highway it was swerving, the windshield wipers weren’t working too good and it rained all day, the dashboard said it needed tire maintenance. This was a ragady truck, very ragady!!

Rating:

2.0

Truck cabin smelled liked smoke, visor was broken (interfered with ability to see out window well) and button to turn on/off headlights fell out of its spot making it hard to turn off headlights. Utility dolley was not in truck when picking up. Location made me do mobile check in which took me 30 minutes rather doing it in person. Keys were not in pickup box for mobile check in so I had to get help from a person anyways.

Rating:

5.0

THE EMPLOYEES WAS SO HELPFUL AND NICE GOOD JOB THEY ARE DOING

Rating:

5.0

Service was good

Rating:

3.0

The lock boxes with key was not the same key code given by uhual. Please obtain the correct codes from individuals whom are at the location. It was very frustrating and time consuming not having the right information.

Rating:

3.0

So far so good

Rating:

3.0

Inform your renters that the 10’ trucks don’t have ramps for loading. I had a very hard time as a female loading the truck without a ramp. It caused me more time than I anticipated. It is very frustrating paying for a truck that you don’t have all the parts. I had to find out when I was beginning to load the truck.

Rating:

3.0

The truck kept cutting off so had to return it and not use it.

Rating:

5.0

This location has excellent customer service.

Rating:

1.0

When i received the U-Haul , the screen on the speedometer said please put air in rr tire and lr tire . The engine light was on and the truck would shake would you get around 50/55 mph. Very unacceptable.

Rating:

3.0

The truck was low on gas from the start. Driving it was rough,

Rating:

1.0

Overcharging

Rating:

1.0

The inside of the truck was dirty as and the truck had a number of engine/service lights on.

Rating:

3.0

Na

Rating:

2.0

The check engine light was on. We couldn't go the speed limit because the truck we Shakey. Thank goodness we only had to go a short distance.

Rating:

5.0

Don’t change a thing. Exceptional customer service from Nicole. God Bless! Denise Taylor

Rating:

5.0

The process was seamless, and the communication was excellent.

Rating:

1.0

I had a really horrible experience with U-hual. Two hours before my pick-up time they changed my pick up location. It was so much farther away than what I needed which then added miles for me to pay for. When I picked up my truck, the back had been left open during the recent rain storms and the back was muddy and wet. I will do everything I can to not use U-Hual again.

Rating:

2.0

1. The vendor did not provide the ordered equipment at the time if rental pick up. 2. The location is not well lit and there was zero organization as far as parking (getting the vehicle out from parked location was trying) 3. Service (to connect to Uhaul for checking in/checking out was intermittent. 4. Not all representatives (call center) we able to adequately assist…I called in three times to get assistance at the time of pickup

Rating:

5.0

I chose this site because it was conveniently nearby, but the courteous service is why I will recommend it to others!

Rating:

3.0

Quality customer service. The person that assisted me was very helpful and friendly. I would definitely refer and use them again. The van was clean and served my purpose.

Rating:

5.0

Great customer service. Very helpful & patient

Rating:

3.0

Nice friendly service

Rating:

1.0

Make sure the truck can actually start and the requested equipment is actually in there. I got charged for 3 pieces of equipment that I was never provided and for 2 hours of waiting on roadside assistance to come repair the truck before I could even get it off the lot. Completely unsatisfactory.

Rating:

1.0

I will never ever rent from the location that I got a uhaul from . They charged my card that was not approved or authorized by me . They just very unprofessional when asked about the other charges that’s was not supposed to charged to my account with out my knowledge

Rating:

5.0

The cargo van brakes scrub really bad when coming off the brakes

Rating:

5.0

Quick and easy. Thanks

Rating:

5.0

Nicole’s custom service was awesome. Thank you!

Rating:

1.0

I need my end receipt for the uhaul it was on empty I left it at 60 miles to empty. That place that got the trucks is hood. I still have no receipt

Rating:

1.0

truck was gross, charges were bogus, location was scary… everything about this sucked

Rating:

2.0

Truck was not clean. Tire pressure was low. I was overcharged and had to file complaint. This is the second rental in the past 60 days where I experienced poor customer service and poorly maintained equipment.

Rating:

3.0

Horrible service my truck was blocked in when I got there and I had no where to park it when i got back with it

Rating:

5.0

Nothing all was good

Rating:

3.0

The back of it was wet and I didn’t notice until after I got to my destination. I used about 10 mile maybe 11 max and the lady tried to get over on me. She was trying her hardest to find something.

Rating:

5.0

Great experience change nothing

Rating:

1.0

Don’t rent from these ppl they rude n don’t know how to talk to ppl

Rating:

5.0

Thanks a bunch this was an easy process

Rating:

3.0

When I checked out the van , I didn’t realize I had to set the fuel , so when I returned it .. I then realized it asked me where the gas was . I added gas to the tank so it could be where it was when I got it . Basically , I think all gas should be recorded by photos so customers aren’t confused . I was charged $20 although I put fuel back to where it was .