Customer did not leave a comment.
TONYA S
Customer Reviews for Supreme Pro Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue doing the great job they’re doing now.
TERRY LThe uhaul had NO A/C the whole way from LA to FL. It was so so hot and miserable the whole trip.
Samantha GCollin was awesome to work with!
JOSHUA MExcellent Customer Service, very friendly and went above and beyond to make the process super easy and convenient.
MATTHEW NI dropped the uhaul truck and trailer off 1.5 days early while the location still had personnel behind the counter. I handed the gentleman the keys and asked if there was anything else I needed to do. He told me I was good to go. Fast forward 2 days, I get charged an additional $70 dollar late fee because he didn’t check my account in until Monday. I’ve had to make several communications to try and have this resolved but as of right now I was told there is a dispute case open that will be reviewed. Very disappointing because it was a great experience up until this point. The guy was friendly he just didn’t do what he needed to do which in turn cost me money and now additional effort to get it refunded. Aside from this, customer service was extremely helpful and friendly.
Hunter T.
FRANK GMy recent U-Haul experience was absolutely seamless! The staff ( a gentlemen) was incredibly friendly and helpful, guiding me through the rental because I had to change my dates and get earlier; process quickly and ensuring I had the right truck for my needs. They even went above and beyond by offering packing tips and suggesting a route to save me time. I can't recommend U-Haul enough for a stress-free moving experience!
PEDRO GThe trailer did not have a jack on it ! Other than that and the 10 emails every thing was good
JOSHUA MMake sure all the requested rental items are in stock at the time for pick up.
Andrew BGreat customer service!
Jay LCollins was super helpful, it was raining and he was Johnny on The Spot helping get me hooked up.
KEITH AVery helpful staff
KATHERINE AI'll tell EVERYONE I know how terrible my experience was.
Tiffany RThere was no one at the location. Finally returned my phone call after about 20 minutes. Never showed up. Did not give me a refund for turning in the trailer 2 days early and charged a $15 cleaning fee for sweeping a few leaves out of the trailer.
LOUIS VEasy return of the truck, young man helping me was kind and so friendly. It was great !
SHERRY BYou need to let people know about the mileage. How is 30 miles enough to move. It’s not. And now we owe more money. Definitely not using this company ever again
Jerry VCollins is a very nice person. He's very professional. This is the 2nd time I've used them. He's very helpful and respectful.
JEANNE RVery professional and kindness
JARED SCollins was awesome.
Manville BHave people helping
Janet MCollins did a great job helping to coordinate our moving experience. Great location and excellent customer service!
FRED MMy only issue with this pickup was when I asked how to hook this up, I was not told about the safety chains. And a strap came loose on the first leg of our journey and the next day we needed roadside assistance and he mentioned the chains. I had no idea those were a thing. Would have been nice to have that extra assurance the car was loaded safely from the beginning.
Kimberly DOffice didn’t open until 1330, however the return procedure is similar to what you would do if you rented a vehicle on turo.com Very easy online return.
James WLocation representative was very personable and helpful.
John MGreat friendly service as always
Roberto GThe young man that attended us was so polite and professional and helpful. Would certainly recommend and do business there again.
Shermaine HVery professional & helpful advice provided. Thanks
Nick LNothing. Collins was extremely helpful, and we will go back to Supreme Pro Services for our next move!
Andre AI only dropped off the equipment after hours which was really convenient for me.
jonas rSame keep up the quality of work
Ricky LCollins was extremely professional and helpful.
John DSee above
GLEN HMaking your software and systems work at a timely Mayer waited at store for 45 minutes for systems work unacceptable
Ricardo LI’ve rented from this location 3-4 times and it is always handled professionally. Collin makes the whole transaction easy and quick.
Dale DThe location was great. My issue is with the horrible website/app. I had ordered an appliance dolly to move a freezer. When I picked up the truck the guy told me he doesn't have any appliance dolly's. No worries, we went to the website, called a representative to reserve a dolly at another location 4 miles away. While on the phone we asked her to make sure they had a dolly in stock before we drove all the way over there, she assured us they had one. We drive over there and there are no appliance dolly's in the store. He said they haven't had one in weeks. So we wasted over and hour of our time due to inaccurate information on the website/app and from an actual person on the phone. You need to do better U-Haul.
Herbert TPainful experience
Krunal PService was fast and exceptionally positive. This will be my go-to location from now on for truck rentals.
CHRISTOPHER BThe gentleman who handled the rental paperwork, etc was very professional, helpful, and accommodating. He definitely went above and beyond service!
Adrienne LExcellent service. Very polite staff. It was a pleasure doing business with them.
DAVID MVery happy with service and equipment worked perfectly. Fantastic experience.
Landon LVERY helpful, very knowledgeable. A pleasure to deal with!
James SKeep up the good service
Jeffery MEverything was great!
SAM DVery helpful and knowledgeable of equipment
Dale DI was an hour late for contactless pickup. Contactless pickup wouldn’t connect. The blankets were not in the truck. the truck was dirty in the cab, and smelled so bad with cigarette smoke it burned my nose! I cleaned the cab 7 times before departing on my trip and I could still smell the smoke. I had to put an open box of baking soda in the cab and sprinkle carpet fresh throughout the cab. There was a soda cup behind the seat, cup holders were dirty and had drips of dried liquid down the center on both sides and the doors.
Jeana BThe white guy was never there and lied countless times about coming to meet me and my driver to make moving a smooth transition. I would never recommend this location.
CHANTELL HWhat made my experience so outstanding was the efficiency and courtesy of you representative. He made this experience easy.
MICHAEL RPut bigger sign for Uhaul
JARED SThe trucks driver side mirror was not in good working order did not realize until on road. The mirror would not stay in position made for hazardous driving end up using a piece of rope to hold it in place. In addition the cab leaked when it rain came in on seatbelt harness both sides of cab seals need to be inspected and replaced
David G