Nightmare to rent a U-Haul. Nobody knew what was going on. Cherry on the top, I was double charged on my credit card. Not sure if I would rent or recommend in the future.
MICHAEL G.
Customer Reviews for Supreme Vehicle Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was in disrepair. Door barely opened and tires were in poor condition. Some of the lighting was broken.
STEPHEN S.Whoever was supposed to put the keys inside the truck for my guaranteed before hours pickup FAILED!!! Time is everything when trying to move and its extremely frustrating and down right ignorant when a large company such as U-Haul can't get things together especially when you have a group of people waiting to help you move and the "guaranteed" ready pickup isn't ready to be picked up.....
Johnathon H.Fast and friendly service.
TERESA B.Truck was dirty when picked up but Andrew who I rented from was nice and helpful.
ANDREW C.Lots of last minute changes for equipment availability was handled very well by U Haul managers.
David B.They shorted me a 12-pack of moving pads that I had to pay for later. Other than that they were great.
Horus C.The location for pick up and drop off were almost an hour away from my location. There were closer U-Haul locations but they did not have the trailer I needed so I had to travel further to pick up the trailer and then I ended up having to drop it off at the location that U-Haul forced me to select online during the reservation process. Need to make sure there are more locations to choose from. While traveling in South Dakota, Minnesota, Wyoming, Iowa and Montana, I noticed several U-Haul locations with enclosed trailers in abundance. Need to get some of those out-of-state trailers back to Illinois.
TIMOTHY V.