Customer Reviews for SureStay Plus
(U-Haul Neighborhood Dealer)

69 reviews

2001 E Hwy 59   Beeville, TX 78102

(361) 358-7801

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(361) 358-7801

2001 E Hwy 59
Beeville, TX 78102

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GABRIEL G 
Rating:
5.0

Great service

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

JULIE T 
Rating:
3.0

Customer did not leave a comment.

kyle w 
Rating:
1.0

I was there on time to return the trailer and was still charged a second time

TIPHANIE L 
Rating:
4.0

Customer did not leave a comment.

RUEBEN L 
Rating:
5.0

Very easy drop off.

LAWRENCE V 
Rating:
5.0

The Sure Stay team were very kind and understanding. From my U-HAUL check in to our check out process was a great experience. I would highly recommend Sure Stay Best Western U-HAUL. 10/10

JOHN P 
Rating:
5.0

Customer did not leave a comment.

JESSE S 
Rating:
1.0

Better customer service. Very disrespectful people. Charged me items inside the u-haul that wasn’t even there and I still haven’t gotten refunded. I called to ask about them and they flat out hung up on me.

ALDO E 
Rating:
1.0

Undocumented miles were on the truck ehen i picked ot up. and I was charged for them. I am very angry.

HAPPY N 
Rating:
3.0

It worked out well for me as an experienced driver and someone with trailer hauling experience. However if someone did not have experience I assume it woul be very challenging as it was very confined and the staff was unable to assist with connecting and loading

Boyd B 
Rating:
2.0

The gas gauge was wrong and when I brought it to there attention they said there was not any n there end. I had to call customer service

KAREN J 
Rating:
5.0

I could not get my cash refund and was told it would be at least 0 to 14 days getting to me! I was docked for my mileage being over! When I unloaded at my house I was under the mileage but had to take truck 30 miles to one of your dealers! Mileage was a big deal but nothing was said about the extra 1/8 of a tank of gas over what it had when I picked it up! I feel ripped off by u haul corporate!

Robert J 
Rating:
5.0

Customer did not leave a comment.

ANA R 
Rating:
5.0

Customer did not leave a comment.

SANMIGUEL G 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN H 
Rating:
5.0

Great service

DONALD L 
Rating:
5.0

Customer did not leave a comment.

SANMIGUEL G 
Rating:
5.0

The Guy that took care of everything waS very Profesional & quick...I was basically in n out...

Rey M 
Rating:
4.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

The young lady who assisted me with returning the trailer was a very friendly professional. She represents the brand well and you would be well served to promote her.

Chris P 
Rating:
5.0

Customer did not leave a comment.

KEVIN F 
Rating:
5.0

this location is 24 hrs you can drop anytime i like it thanks

INDERJIT R 
Rating:
5.0

Customer did not leave a comment.

SCOTT C 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
3.0

Stop lying when I picked up my U-Haul I was asked to put down a $100 deposit completely refundable! When I returned the U-Haul 5 hours later I was told at that point that the $100 deposit was not refundable very dissatisfied with this! I was a first time customer at 53 years old and I will never recommend or even consider using U-Haul ever

Joy K 
Rating:
5.0

Customer did not leave a comment.

yolanda m 
Rating:
5.0

Customer did not leave a comment.

Ricardo O 
Rating:
3.0

The 2 uhaul rep that I had to speak to over the phone were both very unprofessional.

lilly a 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Gilbert C 
Rating:
5.0

No issues, thanks

John L 
Rating:
3.0

Customer did not leave a comment.

victor g 
Rating:
5.0

Not anything I can think of.

john h 
Rating:
5.0

Customer did not leave a comment.

Rueben L 
Rating:
5.0

Customer did not leave a comment.

Ruby A 
Rating:
5.0

Customer did not leave a comment.

Ricardo O 
Rating:
4.0

Customer did not leave a comment.

wayne c 
Rating:
3.0

Desk clerk had no idea we were coming to pick up working truck - had to spend another 1 1/2 hours waiting for someone with uhaul to tell him what to do!

Lisa M 
Rating:
5.0

The manager was very helpful and knowledgeable.

Ralph H 
Rating:
5.0

Customer did not leave a comment.

Jacque F 
Rating:
5.0

I had to put a deposit down for the rental and haven’t received it back yet after I returned the rental

Mark R 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Cruise Control in trucks would help out a lot on gas saving when driving long distance and some type of air vent in back when unloading or loading so heat doesn't get to you

John B 
Rating:
5.0

Customer did not leave a comment.

keith b 
Rating:
5.0

Excellent Customer Service. Multiple computer issues but still provided excellent service and was friendly and helpful in the process.

Jennifer G 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Vertical helpful place.

debbie m 
Rating:
1.0

Next time give me the right address they gave me the wrong address it took me on whole hour to find this place I was calling and calling on the phone no one answered me to tell me where the right place was...

gilbert p 
Rating:
4.0

The people were very good. Your computer program is awful. I provided my Driver's License SEVEN TIMES for them to take a picture with their phone. What happened to making a copy? It should have taken 10-15 minutes. It took 45 minutes. You want to go computerized but your system has gone backward.

David V 
Rating:
5.0

Theresa was awesome! Answered all my questions before I even asked them!

Rikki C 
Rating:
5.0

Customer did not leave a comment.

Francis M 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
4.0

THIS LOCATION TOOK CARE OF OUR SITUATION WITH THE DOLLY THAT DIDN'T FIT.

PHILIP C 
Rating:
5.0

Customer did not leave a comment.

brett a 
Rating:
4.0

Customer did not leave a comment.

Dustin G 
Rating:
5.0

Customer did not leave a comment.

john e 
Rating:
5.0

Customer did not leave a comment.

lee h 
Rating:
5.0

Check inside trailer for cleanliness.

Michael W 
Rating:
5.0

Customer did not leave a comment.

donald j 
Rating:
5.0

Customer did not leave a comment.

mary h 
Rating:
5.0

Friendly and easy. It just took a few minutes.

rosalinda p 
Rating:
5.0

Customer did not leave a comment.

JOLLY H 
Rating:
5.0

Customer did not leave a comment.

Tyrhese M 
Rating:
3.0

Customer did not leave a comment.

zachary e 
Rating:
5.0

Customer did not leave a comment.

crystal h 
Rating:
5.0

Customer did not leave a comment.

John C 
No reviews have been submitted for this location.
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