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Suni S
Customer Reviews for SureStay Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person was respectful and was very polite. He helped me to make sure the rental was good .
Bobby HThe Sure Stay team were very kind and understanding. From my U-HAUL check in to our check out process was a great experience. I would highly recommend Sure Stay Best Western U-HAUL. 10/10
John Pnull
JULIE TI was there on time to return the trailer and was still charged a second time
TIPHANIE LSame has above
FRANCISCO MGreat service
SCOTT MI was there on time to return the trailer and was still charged a second time
TIPHANIE LVery easy drop off.
LAWRENCE VThe Sure Stay team were very kind and understanding. From my U-HAUL check in to our check out process was a great experience. I would highly recommend Sure Stay Best Western U-HAUL. 10/10
JOHN PBetter customer service. Very disrespectful people. Charged me items inside the u-haul that wasn’t even there and I still haven’t gotten refunded. I called to ask about them and they flat out hung up on me.
ALDO EUndocumented miles were on the truck ehen i picked ot up. and I was charged for them. I am very angry.
HAPPY NIt worked out well for me as an experienced driver and someone with trailer hauling experience. However if someone did not have experience I assume it woul be very challenging as it was very confined and the staff was unable to assist with connecting and loading
Boyd BThe gas gauge was wrong and when I brought it to there attention they said there was not any n there end. I had to call customer service
KAREN JI could not get my cash refund and was told it would be at least 0 to 14 days getting to me! I was docked for my mileage being over! When I unloaded at my house I was under the mileage but had to take truck 30 miles to one of your dealers! Mileage was a big deal but nothing was said about the extra 1/8 of a tank of gas over what it had when I picked it up! I feel ripped off by u haul corporate!
Robert JGreat service
DONALD LThe Guy that took care of everything waS very Profesional & quick...I was basically in n out...
Rey MThe young lady who assisted me with returning the trailer was a very friendly professional. She represents the brand well and you would be well served to promote her.
Chris Pthis location is 24 hrs you can drop anytime i like it thanks
INDERJIT RStop lying when I picked up my U-Haul I was asked to put down a $100 deposit completely refundable! When I returned the U-Haul 5 hours later I was told at that point that the $100 deposit was not refundable very dissatisfied with this! I was a first time customer at 53 years old and I will never recommend or even consider using U-Haul ever
Joy KThe 2 uhaul rep that I had to speak to over the phone were both very unprofessional.
lilly aNo issues, thanks
John LNot anything I can think of.
john hDesk clerk had no idea we were coming to pick up working truck - had to spend another 1 1/2 hours waiting for someone with uhaul to tell him what to do!
Lisa MThe manager was very helpful and knowledgeable.
Ralph HI had to put a deposit down for the rental and haven’t received it back yet after I returned the rental
Mark RCruise Control in trucks would help out a lot on gas saving when driving long distance and some type of air vent in back when unloading or loading so heat doesn't get to you
John BExcellent Customer Service. Multiple computer issues but still provided excellent service and was friendly and helpful in the process.
Jennifer GVertical helpful place.
debbie mNext time give me the right address they gave me the wrong address it took me on whole hour to find this place I was calling and calling on the phone no one answered me to tell me where the right place was...
gilbert pThe people were very good. Your computer program is awful. I provided my Driver's License SEVEN TIMES for them to take a picture with their phone. What happened to making a copy? It should have taken 10-15 minutes. It took 45 minutes. You want to go computerized but your system has gone backward.
David VTheresa was awesome! Answered all my questions before I even asked them!
Rikki CTHIS LOCATION TOOK CARE OF OUR SITUATION WITH THE DOLLY THAT DIDN'T FIT.
PHILIP CCheck inside trailer for cleanliness.
Michael WFriendly and easy. It just took a few minutes.
rosalinda p