The only downside is the cellphone reception at that location, Sussex WI for some reason has terrible coverage so the u-haul app took a long time to upload photos. Nothing u-haul has control over though. First time user of a u-haul, I will use again. Thank You!
Colin A
Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Also, the truck I requested was not available at the desired location. this the expense of renting a larger truck. This was not my plan. I would appreciate a credit for the my next Uhaul rental. Please respond. please call Mike McKernin 708-870-2834
MICHAEL MOlder lady I worked with was very nice and knowledgeable.
Stephen MI purposefully entered all information on line, scanned my drivers license, etc. so check out was quick. It was a waste of 20 minutes, I had to do everything again manually on site, why?. This is a gas station, so one person needs to balance arranging multiple rentals and then constant station customers. There is no professional rental desk. A very heavy foreign accent made it difficult to understand what she was even saying/ asking for. Vehicle was relatively new, but interior of driving cabin was gross (dirty) and windshield was covered in bugs, no one attempted to clean it. I have been in U-Haul locations that were 100 times better than this, I drove 20 minutes out of my way to here vs. a location in my town that had terrible reviews. You guys have to do better, next time I will get a Home Depot van.
Michael SMy experience with this Uhaul location was average, about what I expected. The owner of BP gas station where I rented the truck was not real friendly. He seemed bothered that my rental was part of his day and was just tolerating me as a customer. When I returned the truck, the owner's son was better and more talkative and friendly. The truck had seen better days, but the A/C worked great on the hottest day of the year. The truck consumed more gas than I expected. I would barely recommend this location to a friend, because the alternatives are pretty far away. The next time I move, I may rent a truck from a different source, even if it is further away.
Paul DQuick pick up and very nice and helpful person.
JEFFREY WIt was farther away from my home then the Uhaul location I selected. I had difficulty hearing the lady because she was talking to me while continuously looking at her phone to process my registration.
Kami TNot swept out, cab or back. Unaware it was affiliated with BP, Not likely to use Uhaul again after learning of bp's contracting with ICE. I question Uhauls ethical policies and possible contracts.
Allene JAgent refused to help disconnect the rental.
BENJAMIN VWindshield washer ran out in a few days.
marsha fOnly has a phone to do all the paperwork and bad internet Van smelled like a zoo Person not friendly
CAROL AThe man was grumpy and his English was very difficult to understand.
Neely BI booked in Hartford WI and was forced to switch to Sussex Wi which was inconvenient. The person helping me was difficult to understand and he was preoccupied running the retail gas station and not 100% focused on u-haul activitiies.
MICHAEL CBe sure to check in online prior to your visit to ensure the best experience. This is not my usual U-Haul rental location, but they had the trailer I needed when I needed it, so I gave it a try. Very nice location and lot. The lot had far more room to maneuver to back in to pick up and return the trailer than the location I usually use for rentals. The staff was very helpful and pleasant. Overall a great experience, especially for trailer rental!
Toby CQuick and convenient
dan cEasy pick up. We did everything online only to have to do it again. Your app needs work! The person, I dealt with was very helpful.
Mike PThe first young man I talked to, had a very thick accent, and spoke very fast, I spoke with him on the phone, and finally went in person. I still couldn’t understand him. I finally called Misty in Menomonee Fall, she told me to call the regional office. I booked it with them. The man working 8:00am on the 27th spoke clearly. He was there when I returned the truck. I told him the truck was dirty, and grimy the floor had cracker, and snack pieces. The man asked me if I cleaned it up. I said no it was like that when I got it. I had to ask how to take off the brake, and show me the controls . It drove reallly rough it said Tow/haul.was that to be turned off. My brother wanted to put it on his card over the phone, everyone gave him the run, around.
Gail JSigning in is always a mess. I have to scan the clerks phone with my phone to upload my license. Then when my phone won't allow this due to scam blockers, I need to figure out my phone to make it work. Why can't the clerk scan my ID with his phone and make things so much easier. Sometimes I feel like I'm doing more work than the clerk.
Ken RPlease have someone behind the counter that at least can speak to the customer The operator on the phone was excellent in being able to take care of the issue very quickly and promptly
MICHAEL JFaster checkin and out times. The employee kept stepping away in the middle of processing me to check out customers for lottery tickets and such. Seems like the U-Haul customer is the least important customer.
Andrew CQuick and professional, I would recommend this location and will be utilizing it for my next move.
DANIEL RBishnu(owner) was delightful. He was very helpful and considerate. The truck was well maintained and the process overall went smoothly.
RAVINDRANATH VThe online checkin process was long but easy and inspired confidence in the rental.
Daniel P👍
Timothy WQuick, efficient pick up and drop off
Michael RAwsome service start to finish from local dealer.
MICHAEL MUnit 1460 was suppose to be cancelled and never was done …we have been paying for a empty unit since 3/24/24 for no reason it is an empty unit that misty never took care of and now late charges are being added
Karyn SThis was a long distance move and I was provided a like new great unit. Thanks as always!
jon oThe owner stated his app did not ask for photos. He did the return on his app. I did take photos on my phone and the truck was returned in excellent condition. The owners were very nice.
Debra FThis vehicle requires a front end wheel alignment ASAP. The steering wheel is cocked at a 45 degree angle which makes it very hard to read the speedometer. Vehicle was clean.
James LLoved that he came outside to vehicle to expedite process
SAMANTHA SConvenient hours. Had challenge with being charge for insurance when it was not in reservation and I requested it not to be applied.
John STruck was dirty & was over charged.
Jennifer BI have rented from this location many many times and the owners are great people!
Michael LEverything went good with our rental, truck was clean and relatively new. Staff was pretty friendly
josh kHave a jack to hook up trailer to truck. We had to both lift trailer
Bobby RBegin the rental of a vehicle with a full tank of gas.
Steven CWe used this location for drop off only. They were very friendly and efficient in the drop off process.
Sue DGreat experience!
Timothy SThe Sussex staff did an excellent job. The equipment was in good shape. Thank you.
Brion CExcellent experience here. The staff was very helpful and between the two of us, we were able to quickly make the return. The app was not so friendly as when I got to the final step of confirming the location it just spun and definitely and I had to move on. Luckily the staff validated my return, and the rental agreement was fulfilled.
Ronald KI was given the wrong keys. Took the wrong truck. Had to come back and exchange.. wasn’t convenient. They didn’t offer a discount either even though I brought it back early on top of it. Wouldn’t that seem fair given the rental experience?
Blain BThe attendant was very friendly, helpful, processional, and let me know the process each step of the way. Highly recommend this location for U-Haul, gas and convenience.
Charles HThe owners of the BP and for this U-Haul location are amazing. They went above and beyond and helped me jump start my car in the parking lot.
Patrick RNone
Ranjitsinh BVery impressive my van had only 120 miles on it the Sussex BP on silver spring was very professional 5 stars from me
John B