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Todd H
Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first young man I talked to, had a very thick accent, and spoke very fast, I spoke with him on the phone, and finally went in person. I still couldn’t understand him. I finally called Misty in Menomonee Fall, she told me to call the regional office. I booked it with them. The man working 8:00am on the 27th spoke clearly. He was there when I returned the truck. I told him the truck was dirty, and grimy the floor had cracker, and snack pieces. The man asked me if I cleaned it up. I said no it was like that when I got it. I had to ask how to take off the brake, and show me the controls . It drove reallly rough it said Tow/haul.was that to be turned off. My brother wanted to put it on his card over the phone, everyone gave him the run, around.
Gail JSigning in is always a mess. I have to scan the clerks phone with my phone to upload my license. Then when my phone won't allow this due to scam blockers, I need to figure out my phone to make it work. Why can't the clerk scan my ID with his phone and make things so much easier. Sometimes I feel like I'm doing more work than the clerk.
Ken RPlease have someone behind the counter that at least can speak to the customer The operator on the phone was excellent in being able to take care of the issue very quickly and promptly
MICHAEL JFaster checkin and out times. The employee kept stepping away in the middle of processing me to check out customers for lottery tickets and such. Seems like the U-Haul customer is the least important customer.
Andrew CQuick and professional, I would recommend this location and will be utilizing it for my next move.
DANIEL RBishnu(owner) was delightful. He was very helpful and considerate. The truck was well maintained and the process overall went smoothly.
RAVINDRANATH VThe online checkin process was long but easy and inspired confidence in the rental.
Daniel P👍
Timothy WQuick, efficient pick up and drop off
Michael RAwsome service start to finish from local dealer.
MICHAEL MUnit 1460 was suppose to be cancelled and never was done …we have been paying for a empty unit since 3/24/24 for no reason it is an empty unit that misty never took care of and now late charges are being added
Karyn SThis was a long distance move and I was provided a like new great unit. Thanks as always!
jon oThe owner stated his app did not ask for photos. He did the return on his app. I did take photos on my phone and the truck was returned in excellent condition. The owners were very nice.
Debra FThis vehicle requires a front end wheel alignment ASAP. The steering wheel is cocked at a 45 degree angle which makes it very hard to read the speedometer. Vehicle was clean.
James LLoved that he came outside to vehicle to expedite process
SAMANTHA SConvenient hours. Had challenge with being charge for insurance when it was not in reservation and I requested it not to be applied.
John STruck was dirty & was over charged.
Jennifer BI have rented from this location many many times and the owners are great people!
Michael LEverything went good with our rental, truck was clean and relatively new. Staff was pretty friendly
josh kHave a jack to hook up trailer to truck. We had to both lift trailer
Bobby RBegin the rental of a vehicle with a full tank of gas.
Steven CWe used this location for drop off only. They were very friendly and efficient in the drop off process.
Sue DGreat experience!
Timothy SThe Sussex staff did an excellent job. The equipment was in good shape. Thank you.
Brion CExcellent experience here. The staff was very helpful and between the two of us, we were able to quickly make the return. The app was not so friendly as when I got to the final step of confirming the location it just spun and definitely and I had to move on. Luckily the staff validated my return, and the rental agreement was fulfilled.
Ronald KI was given the wrong keys. Took the wrong truck. Had to come back and exchange.. wasn’t convenient. They didn’t offer a discount either even though I brought it back early on top of it. Wouldn’t that seem fair given the rental experience?
Blain BThe attendant was very friendly, helpful, processional, and let me know the process each step of the way. Highly recommend this location for U-Haul, gas and convenience.
Charles HThe owners of the BP and for this U-Haul location are amazing. They went above and beyond and helped me jump start my car in the parking lot.
Patrick RNone
Ranjitsinh BVery impressive my van had only 120 miles on it the Sussex BP on silver spring was very professional 5 stars from me
John BEverything was great. Truck was ready, clean and staff was friendly. No problems at all.
Jeffrey HI had a best experience to rent the truck from this location and was very to return at late night. The manager was friendly and helpful to make the process easy.
Ankit JVery satisfied. Efficient business operated by nice people.
William DVery nice people. courteous
MATTHEW MThe owner of the U-Haul was delightful. He was very helpful and considerate. The truck was well maintained and the process overall went smoothly.
Caitlin FNothing ! My favorite U-Haul location
Mike RWe did have one tire on the truck that had very low pressure that required the attendant to give us coins to try and fill it up. We were delayed on leaving the location as we wanted to see if the tire pressure would start dropping before having to drive over an hour away. We were able to complete our move. Called the regional office when we noticed the issue and spoke with Mike who was very helpful and concerned for our safety.
Megan AEverything went smoothly. Friendly service.
Karrie SDoor broke on trailer and took 3 extra trips so nothing would fall out. Would like a refund. Location said they couldn’t help.
Jeff Cdid not have the vehicle that was reserved poor customer service
Allison SVery convenient and professional
John BQuick friendly service.
Kim ESharan and Bishnu were absolutely FANTASTIC customer service associates. Their truck was well maintained, clean, reliable, and they both had such friendly and welcoming service. They were grateful for our business, cared about our experience, were informative to us about the rental process, and effortlessly credited us for the days that we didn’t utilize the truck. I would recommend this location, and I’ve used two other local uhaul locations, over all other uhaul rental centers. Thank you both, gentlemen! Sincerely, Nik & Kelly
Nikolas GWhen I opened the trailer up it was clear that someone prior to me who rented the trailer used it to transport some sort of farm animals. There was manure and straw still on the floor and the smell was horrible. I would not recommend this location to anyone else and would appreciate a refund.
Levi BThis location was great. My experience beforehand was very poor though. I had reserved a truck for 12pm online at the only location that had one available at that time. I got a text to call so I did, only to find out my reservation was switched to the above place (not a bad thing honestly) but my time was pushed back to 230pm. This was annoying as I had already made plans with family and friends for 12. I got to the above address after 230pm and was told I was early for my 315pm slot, but a truck was ready….. the text I received after calling U-Haul stated clearly “230pm”. We returned the truck around 6-7pm I think, and later that night I received 2 texts saying my appointment is coming up and these stated 315pm. I don’t know what happened. Why would the app show available trucks when there isn’t one available. Why was I told 230pm on the phone, and via text only to be told it was 315pm in person AT the pickup location and THEN informed, 7 hours later after my reservation that my pickup was 315pm. Please fix this absolute headache for any future customers. The gas station clerk at the location was extremely nice and helped me with the process, he did a great job helping me.
Karen J