Location did not have all the boxes and equipment that a regular location has. Store hours are not good for customers. We need an early start.
RANDALL H
Customer Reviews for Swags N Stuff
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good quality people
RICO PThe staff member was extremely courteous helpful. I would certainly recommend this location to all concerned.
INGRID SInside truck dirty and stinky. If you are gonna charge us for using the truck please keep it clean and refreshed.
LAWRENCE TGreat customer service and excellent price!!!!
DOUGAL OMake online check in easier to figure out
SUZANNE TNothing,it was a good transaction.
WAYNE TThe employees at the location were very helpful. The customer service from you agents in the call center was horrible. Never seen worse serve and more time wasting.
XAVIER TThe worker did an amazing job helping me get the U-Haul. They were professional, efficient, and handled everything with care. They made the process stress-free and were friendly and hardworking. If you need reliable help with getting a U-Haul I highly recommend them. Thanks again
Talihah WI make a point to always check Swags N Stuff availability every time I need a rental, and also if returning a one-way. This is perhaps 10-12 instances with another planned next week. The folks there are wonderful people and make you feel part of their neighborhood. The location is convenient and easy to get in and out. Unless there isn’t current availability here, there’s no reason to go anywhere else!
DONALD POverall, the truck was cleaned. However, we did find food crumbs in the front cabin which we had not checked but when turned in the drop-off point noted it. We brushed it off in front of her, but we did not eat in the cab. Otherwise, the U-Haul experience was fine.
CORNELIA SThomas checked us in and was very hospitable. Quick and efficient!
MATHEW AOwner and staff are most welcoming, friendly, accommodating and operates the business in the spirit of excellence! It's always a pleasure doing business with them!!
MARCUS GI would like to thank the staff they was very professional and helpful and I will be returning...
CLARENCE JThe gentleman always makes it easy for ud
Karen ZPlease improve the quality of the U-Haul app to make it more user friendly; it is hard to keep myself in the same page with the app. Sometimes there is a glitch of the app refreshing itself and I had to start all over again. Additionally, I thought I did not complete the process in the app, then I was shown a page that I have completed everything.
Shota SFriend and professional service.
MAURICE SI am glad to share that this location is welcoming, courteous, accomodating and professional. My experience was 5 star!
ADINA BThe representative was knowledgeable and helpful. Great customer service.
BRIDGET HQuick and easy....
DEIDRE BUploading photos via the u-haul app was slow and glitchy.
ANGELINA MExcellent customer service
GREG HI would NEVER rent from Swags n Stuff again. They were not helpful and I had to wait almost an 2 hours before I got the rental.
Ashaunti SHelp the customer to pick a drop off location. I rental truck and auto hauler. Let about the drop off.
Danny BExcellent customer service
JOHNNY FHave better equipment to rent .
Carmelia FEasy check in and kind professional staff.
Renea Svery friendly staff!
cynthia sThe cost was too high for 2 hours
Gale GWas treated with jovial and professional enthusiam. Exceptional customer care with ease of process provided. I actually had to rent twice in a 5 day span because moving can result in underestimating your actual needs. They took great care of me both occasions and I would certainly recommend them again and again
Shunda FVery rude people and do not care that their trucks break down on customers.
Auzyonna BMrs. Beth & Thomas Have Some Of The Best Customer Service. One of the best Neighborhood UHAUL locations in DeKalb County. This location is close to my home and I use them frequently.
Joseph OTruck interior could have been a WHOLE lot cleaner. There was sticky/spill residue and food crumbs/pieces everywhere. I had to use disinfecting wipes to clean the interior. The TPMS light was on, and the gas tank reading was incorrect. Reading was marked at half tank, but there was a quarter less than half.
Bryon FI arrived 45 minutes late due to an unforeseen circumstance. Our vehicle was waiting for us complete with our accessories. I will use them again.
Candace VThe online mileage rate and in office mileage rate differ. Make sure the rate is same ….either online at .79 or at store .99.
ann mVery polite. In & out within 10 mins. No hold-ups. Very professional
JOHN CNo suggestions. Thanks for the good service.
Gerald HEverything was great. The agent was very professional and friendly. Thanks for a great experience. Thanks
michelle cThey were extremely friendly and helpful!!
Kenya BI reserved my truck almost a week in advance and requested an online check-in so I could obtain it outside of the location’s operating hours. When I attempted to pick up the vehicle, however, I could not complete the online check-in process because there was an issue with my reservation. Consequently, I had to wait until the location opened to complete the check-in process, which was a huge inconvenience and put me drastically behind schedule. To make matters worse, when I arrived at the location, I was not only told that another customer had picked up my reserved vehicle overnight, but I was also informed that the location did not have another truck of the same size available (which explained why I was unable to complete the online check-in process). I was offered a larger truck for the same rate, which I accepted because I did not have time to make other arrangements. But given the nature of the items I needed to transport, the larger truck was also an inconvenience because of the logistics associated with it. So, although the gentleman helping me was very nice and accommodating, overall, I had a very poor experience.
Ebony EEveryone was friendly and extremely accommodating. I received fast and helpful service. I will be back and highly recommend their location. Thanks for all your help.
Bernice BGreat customer service.
LARRY GGreat experience. Great service!
Sean GCheck to make sure the inside of the truck has been cleaned and verify that there are no maintenance issues needing to be addressed before renting 💯👍.
hana hNo other comments.
Valerie DGreat service
Carlos MLove the owner was very nice and personable.
Carrie CFirst of all the check engine light was on since I picked up the vehicle... then I request a dolly and a furniture pad and the guy has to nerve to not even let me know....... he took damn near an hour to "verify my reference " but he couldn't tell me there was no dolly for me so I can arrange to make other plans.... this is wild I want my money back for everything because bot I'm forced to rent another truck of something, on the 4th weekend at that.... do not do business with this place!!!! Somehow you will regret it...
Destine MThe check in experience was horrible and took 45 minutes. We were told that the reservation didn’t exist and then that a registered driver was not on the account, even though they were. Customer support took a very long time to respond and when we tried to figure out if they even saw our request for help were rude. Once they finally did find out that the driver was approved, they skipped past the section where we check the pictures to make sure the truck was in good condition and at the fuel level that the was shown so we couldn’t approve them. The key to the lockbox with our key in it also was not working and we had to get the information for the universal key. After all that the truck itself was not running well. The brakes were malfunctioning and it was stopping and starting the entire drive. We did not feel comfortable taking it on the highway because it was driving that poorly. The truck should be checked before anyone else drives it.
ASHLEY MProfessional staff, truck was in good condition and drove smoothly.
Betty D