I reserved my truck almost a week in advance and requested an online check-in so I could obtain it outside of the location's operating hours. When I attempted to pick up the vehicle, however, I could not complete the online check-in process because there was an issue with my reservation. Consequently, I had to wait until the location opened to complete the check-in process, which was a huge inconvenience and put me drastically behind schedule. To make matters worse, when I arrived at the location, I was not only told that another customer had picked up my reserved vehicle overnight, but I was also informed that the location did not have another truck of the same size available (which explained why I was unable to complete the online check-in process). I was offered a larger truck for the same rate, which I accepted because I did not have time to make other arrangements. But given the nature of the items I needed to transport, the larger truck was also an inconvenience because of the logistics associated with it. So, although the gentleman helping me was very nice and accommodating, overall, I had a very poor experience.Ebony E.
Swags N Stuff
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Stone Mountain, GA 30083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Everyone was friendly and extremely accommodating. I received fast and helpful service. I will be back and highly recommend their location. Thanks for all your help.Bernice B.
Great customer service.LARRY G.
Great experience. Great service!Sean G.
Check to make sure the inside of the truck has been cleaned and verify that there are no maintenance issues needing to be addressed before renting 💯👍.hana H.