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Frantz P.
Customer Reviews for Swags N Stuff
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything went smoothly
KIMBERLY G.The owners of this business are extremely nice had great customer service, my experience with them was awesome will definitely rent from this location from now on.
Anjanette W.Best customer service I've ever had at a Uhaul center
Robin B.this place is awesome and very customer friendly
ralph R.Great customer service
Ernest G.The staff members at this location were the best to work with. They were very friendly and helpful. I would most certainly revisit this location should I need another truck.
Troy D.They were headed to wash truck but I needed it short term and accepted as it was
Wanda P.Helpful staff
Brian K.The customer service was great I enjoyed sitting there talking with the owner of the location he was very friendly all equipment if you're really good
ANTOWYN Z.Very nice family owned business! Great service!
MACK W.Not a thing at this location the staff was super nice. Got me in and out. In a timely manner and was super friendly thanks again
Janet I.Nothing, everything was prepared and ready to go.
Leslie P.My go to place to rent a uhaul in the area! Fast, friendly, & affordable! Thanks so much!
Jazmond J.Everything they over charge me alot
levonte S.The app did not work properly when checking out the vehicle. The customer support transferred me back and forth 4 times before finally reaching the right agent to solve my problem.
SAMUEL Y.Service was ok
Diedre-Ann W.Fast, efficient and friendly service!
JERLMICHEAL S.Communication is good. Thomas has my trucks all the time, on-time!
Joseph O.The vehicle was pulling like the transmission going out. I didn't have a problem with the location,my problem was with Uhaul. After I scheduled my pickup, I arrived at the location. I was told upon my arrival that there was a code on my account (which was a mistake), but I had to call an 1800 uhaul number to get it removed. This issue caused me to be delayed. It's something that shouldn't have happened. This was my second time renting a uhaul, so I wasn't sure what was going on or why a "code" was placed on me. The problem was resolved eventually , I didn't have a balance or owed anything. The representative did apologize, but this still caused a problem. They need to have these issues resolved prior, not after I arrive for pickup.
Valarie D.You have to check track before ready
idris A.Nothing needs improvement. The folks at Swags are exceptionally friendly and efficient, knowledgeable and helpful on the Uhaul services. They will be my go-to place for future rentals. They could use some additional equipment, trailers so they could expand the rental opportunities.
DONALD P.Customer service was amazing. Owners answered all my questions, went above and beyond to ensure a safe and secure move for me from Atlanta to Orlando. 10/10 highly recommend.
Airess R.Thank you so much for the great experience and I will definitely use this location again when/if I need a i haul rental
Tyler S.Satisfied
Amoy C.Very professional and great location. I would use them again. I would recommend this location
Jennifer C C.Service Provider went out of his way to ensure that a stressed-out me was comfortable with the rental. I do sincerely wish to thank him for this time. He helped make a potentially difficult move on my part run extremely smoothly. I will undoubtedly be back! Thanks!
Hugh M.The owner is rude.
Yolanda T.Full up truck and service truck replacement wipers needed bad and alignment is off bad needs attention NOW
Hakeem B.The attendees where knowledgeable and extremely pleasant to talk to.
Gwendolyn W.She was so helpful and nice.
Mark W.A very friendly way to serve customers! Really appreciate how I was taking care of, and the vehicle was very clean.
Wesner T.Mr. Thomas was so nice and friendly. He was very clear in his explanation of the rental and drop-off process, and I will definitely use his services again.
Karen L.Went to make a reservation for 6 pm it was 2 pm and i pay everything and the lady told me i can take the key with me when i am ready just come back take the truck as i am leaving nearby, at 4 pm i realize i will not be able to move came back trying to cancel they still charging me the whole amount for the truck, ridiculous !!!
Roselon S.For excellent customer service use this location. Clean vehicles in very good condition 👌.
andriette G.Nothing at this time everything was lovely
cynthia C.Friendly quick no hassle type of service
Kahalilah B.This location has zero Uhaul packing supplies, so you have to get those at another location.
David H.Great Customer Service..
George W.Pleasant and professional customer service l!
Reneshia E.Make sure the mileage on the contract marches the mileage on the truck being rented.
CHRISTOPHER C.Filthy around the location and wanted personnel there to get some kind of discount; did not happen!
Jean T.Very friendly and helpful
Carvell S.Nice man cool no problem
JAMES B.Your rates are very misleading I rented this van with the understanding of $19.95/day but when I returned the vehicle I was told that my payment would $103.00 that is very dishonest
hankin W.When I reserve the truck I also paid for the dolly To be included and when I got the truck there was no dolly to remove the furniture so that make my moving extra work and difficult so For that reason I wasn't happy
Nezanet H.Mr. Thomas is the best!!! He was so helpful and courteous, a true gem in the art of customer service!
Angel M.All Good
jamie S.Personnel was more than courteous and ensure that I had everything I needed
Zhane J.Incredibly kind and helpful!!
Laura S.Nothing! I opted for online checki, but the gentleman working there still stepped out to saty hello and assist me. He was so kind and pleasant. You just don't receive customer service like that these days. It was very much appreciated! Thank You Sir!
Latisha F.Don't charge one way trips upfront and give a rebate if we don't use it the full 5 days.
Christina L.