Customer Reviews for Swags N Stuff
(U-Haul Neighborhood Dealer)

508 reviews

645 Main St   Stone Mountain, GA 30083

(770) 466-3338

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 466-3338

645 Main St
Stone Mountain, GA 30083

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Very rude people and do not care that their trucks break down on customers.

Auzyonna B 
Rating:
5.0

Mrs. Beth & Thomas Have Some Of The Best Customer Service. One of the best Neighborhood UHAUL locations in DeKalb County. This location is close to my home and I use them frequently.

Joseph O 
Rating:
3.0

Truck interior could have been a WHOLE lot cleaner. There was sticky/spill residue and food crumbs/pieces everywhere. I had to use disinfecting wipes to clean the interior. The TPMS light was on, and the gas tank reading was incorrect. Reading was marked at half tank, but there was a quarter less than half.

Bryon F 
Rating:
4.0

Customer did not leave a comment.

elias H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Vilinda P 
Rating:
5.0

I arrived 45 minutes late due to an unforeseen circumstance. Our vehicle was waiting for us complete with our accessories. I will use them again.

Candace V 
Rating:
3.0

The online mileage rate and in office mileage rate differ. Make sure the rate is same ….either online at .79 or at store .99.

ann m 
Rating:
5.0

Customer did not leave a comment.

Lamar D 
Rating:
5.0

Customer did not leave a comment.

Symone D 
Rating:
5.0

Very polite. In & out within 10 mins. No hold-ups. Very professional

JOHN C 
Rating:
5.0

No suggestions. Thanks for the good service.

Gerald H 
Rating:
5.0

Customer did not leave a comment.

Jazmin W 
Rating:
5.0

Customer did not leave a comment.

Tara P 
Rating:
4.0

Customer did not leave a comment.

Adolfo D 
Rating:
5.0

Customer did not leave a comment.

Ernest C 
Rating:
5.0

Everything was great. The agent was very professional and friendly. Thanks for a great experience. Thanks

michelle c 
Rating:
5.0

They were extremely friendly and helpful!!

Kenya B 
Rating:
3.0

I reserved my truck almost a week in advance and requested an online check-in so I could obtain it outside of the location’s operating hours. When I attempted to pick up the vehicle, however, I could not complete the online check-in process because there was an issue with my reservation. Consequently, I had to wait until the location opened to complete the check-in process, which was a huge inconvenience and put me drastically behind schedule. To make matters worse, when I arrived at the location, I was not only told that another customer had picked up my reserved vehicle overnight, but I was also informed that the location did not have another truck of the same size available (which explained why I was unable to complete the online check-in process). I was offered a larger truck for the same rate, which I accepted because I did not have time to make other arrangements. But given the nature of the items I needed to transport, the larger truck was also an inconvenience because of the logistics associated with it. So, although the gentleman helping me was very nice and accommodating, overall, I had a very poor experience.

Ebony E 
Rating:
5.0

Customer did not leave a comment.

Cedric L 
Rating:
1.0

Customer did not leave a comment.

ariel p 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
3.0

Customer did not leave a comment.

Shantell W 
Rating:
5.0

Everyone was friendly and extremely accommodating. I received fast and helpful service. I will be back and highly recommend their location. Thanks for all your help.

Bernice B 
Rating:
5.0

Customer did not leave a comment.

Andre M 
Rating:
5.0

Customer did not leave a comment.

Ebony S 
Rating:
5.0

Great customer service.

LARRY G 
Rating:
5.0

Great experience. Great service!

Sean G 
Rating:
5.0

Check to make sure the inside of the truck has been cleaned and verify that there are no maintenance issues needing to be addressed before renting 💯👍.

hana h 
Rating:
4.0

No other comments.

Valerie D 
Rating:
5.0

Customer did not leave a comment.

kaisha r 
Rating:
5.0

Customer did not leave a comment.

Valnisii D 
Rating:
5.0

Customer did not leave a comment.

mia w 
Rating:
5.0

Customer did not leave a comment.

Edward P 
Rating:
5.0

Customer did not leave a comment.

MIQUAN C 
Rating:
5.0

Great service

Carlos M 
Rating:
5.0

Customer did not leave a comment.

Lazinia L 
Rating:
3.0

Customer did not leave a comment.

RONALD C 
Rating:
3.0

Customer did not leave a comment.

Ashtin H 
Rating:
5.0

Customer did not leave a comment.

Dwoyne W 
Rating:
4.0

Customer did not leave a comment.

Monique J 
Rating:
5.0

Customer did not leave a comment.

kamaal k 
Rating:
5.0

Love the owner was very nice and personable.

Carrie C 
Rating:
1.0

First of all the check engine light was on since I picked up the vehicle... then I request a dolly and a furniture pad and the guy has to nerve to not even let me know....... he took damn near an hour to "verify my reference " but he couldn't tell me there was no dolly for me so I can arrange to make other plans.... this is wild I want my money back for everything because bot I'm forced to rent another truck of something, on the 4th weekend at that.... do not do business with this place!!!! Somehow you will regret it...

Destine M 
Rating:
5.0

Customer did not leave a comment.

Arthur B 
Rating:
1.0

The check in experience was horrible and took 45 minutes. We were told that the reservation didn’t exist and then that a registered driver was not on the account, even though they were. Customer support took a very long time to respond and when we tried to figure out if they even saw our request for help were rude. Once they finally did find out that the driver was approved, they skipped past the section where we check the pictures to make sure the truck was in good condition and at the fuel level that the was shown so we couldn’t approve them. The key to the lockbox with our key in it also was not working and we had to get the information for the universal key. After all that the truck itself was not running well. The brakes were malfunctioning and it was stopping and starting the entire drive. We did not feel comfortable taking it on the highway because it was driving that poorly. The truck should be checked before anyone else drives it.

ASHLEY M 
Rating:
5.0

Professional staff, truck was in good condition and drove smoothly.

Betty D 
Rating:
5.0

Customer did not leave a comment.

Frantz P 
Rating:
5.0

Nothing. Everything went smoothly

KIMBERLY G 
Rating:
5.0

The owners of this business are extremely nice had great customer service, my experience with them was awesome will definitely rent from this location from now on.

Anjanette W 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Best customer service I’ve ever had at a Uhaul center

Robin B 
Rating:
5.0

this place is awesome and very customer friendly

ralph r 
Rating:
5.0

Great customer service

Ernest G 
Rating:
5.0

The staff members at this location were the best to work with. They were very friendly and helpful. I would most certainly revisit this location should I need another truck.

Troy D 
Rating:
4.0

Customer did not leave a comment.

Alexis T 
Rating:
4.0

They were headed to wash truck but I needed it short term and accepted as it was

Wanda P 
Rating:
5.0

Customer did not leave a comment.

Helen S 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
3.0

Customer did not leave a comment.

Britnee W 
Rating:
4.0

Helpful staff

Brian K 
Rating:
5.0

The customer service was great I enjoyed sitting there talking with the owner of the location he was very friendly all equipment if you're really good

ANTOWYN Z 
Rating:
5.0

Very nice family owned business! Great service!

MACK W 
Rating:
5.0

Customer did not leave a comment.

sholom k 
Rating:
5.0

Customer did not leave a comment.

Chanavia B 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Not a thing at this location the staff was super nice. Got me in and out. In a timely manner and was super friendly thanks again

Janet I 
Rating:
5.0

Customer did not leave a comment.

ed w 
Rating:
5.0

Nothing, everything was prepared and ready to go.

Leslie P 
Rating:
5.0

My go to place to rent a uhaul in the area! Fast, friendly, & affordable! Thanks so much!

Jazmond J 
Rating:
1.0

Everything they over charge me alot

levonte s 
Rating:
5.0

Customer did not leave a comment.

Stephanie L 
Rating:
5.0

The app did not work properly when checking out the vehicle. The customer support transferred me back and forth 4 times before finally reaching the right agent to solve my problem.

SAMUEL Y 
Rating:
3.0

Service was ok

Diedre-Ann W 
Rating:
5.0

Fast, efficient and friendly service!

JERLMICHEAL S 
Rating:
5.0

Communication is good. Thomas has my trucks all the time, on-time!

Joseph O 
Rating:
5.0

The vehicle was pulling like the transmission going out. I didn't have a problem with the location,my problem was with Uhaul. After I scheduled my pickup, I arrived at the location. I was told upon my arrival that there was a code on my account (which was a mistake), but I had to call an 1800 uhaul number to get it removed. This issue caused me to be delayed. It's something that shouldn't have happened. This was my second time renting a uhaul, so I wasn't sure what was going on or why a "code" was placed on me. The problem was resolved eventually , I didn't have a balance or owed anything. The representative did apologize, but this still caused a problem. They need to have these issues resolved prior, not after I arrive for pickup.

Valarie D 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
1.0

You have to check track before ready

idris a 
Rating:
5.0

Customer did not leave a comment.

Andre V 
Rating:
5.0

Nothing needs improvement. The folks at Swags are exceptionally friendly and efficient, knowledgeable and helpful on the Uhaul services. They will be my go-to place for future rentals. They could use some additional equipment, trailers so they could expand the rental opportunities.

DONALD P 
Rating:
2.0

Customer did not leave a comment.

JADA-BRIELLE K 
Rating:
3.0

Customer did not leave a comment.

cashara w 
Rating:
5.0

Customer service was amazing. Owners answered all my questions, went above and beyond to ensure a safe and secure move for me from Atlanta to Orlando. 10/10 highly recommend.

Airess R 
Rating:
5.0

Customer did not leave a comment.

Kimeylle P 
Rating:
5.0

Thank you so much for the great experience and I will definitely use this location again when/if I need a i haul rental

Tyler S 
Rating:
5.0

Satisfied

Amoy C 
Rating:
1.0

Customer did not leave a comment.

CYNTHIA K 
Rating:
4.0

Customer did not leave a comment.

Yolanda T 
Rating:
3.0

Customer did not leave a comment.

PHILLIP P 
Rating:
5.0

Customer did not leave a comment.

Lisha J 
Rating:
5.0

Very professional and great location. I would use them again. I would recommend this location

Jennifer C 
Rating:
5.0

Service Provider went out of his way to ensure that a stressed-out me was comfortable with the rental. I do sincerely wish to thank him for this time. He helped make a potentially difficult move on my part run extremely smoothly. I will undoubtedly be back! Thanks!

Hugh M 
Rating:
2.0

The owner is rude.

Yolanda T 
Rating:
5.0

Customer did not leave a comment.

MARTHA J 
Rating:
2.0

Full up truck and service truck replacement wipers needed bad and alignment is off bad needs attention NOW

Hakeem B 
Rating:
4.0

The attendees where knowledgeable and extremely pleasant to talk to.

Gwendolyn W 
Rating:
5.0

Customer did not leave a comment.

Cynthia T 
Rating:
5.0

She was so helpful and nice.

Mark W 
Rating:
5.0

A very friendly way to serve customers! Really appreciate how I was taking care of, and the vehicle was very clean.

Wesner T 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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