Customer Reviews for Swansons Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Swansons Service Center

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Karen M.
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Dolly and moving pads were not in truck at pick up. I called UHAUL immediately and I was told that I could drive to the closest UHAUL location to retrieve that was an hour away. That was not going to work so I was assured that I would not be charged the $27.00 for the I reserved. I WAS CHARGED and I am waiting for a credit.

Regina R.
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Customer did not leave a comment.

Brent B.
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The uhaul was not cleaned out and bad customer service.

Harish V.
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Customer did not leave a comment.

Elizabeth B.
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Customer did not leave a comment.

ALAN W.
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Cell service in the area is very spotty, and if that could be noted, it would be helpful. Thankfully, the manager stopped by when I was struggling with that. When I went to return the truck, I got stuck on the 'take a picture of the gas gauge' page. I tested the camera outside of the Uhaul app, and it worked perfectly, but within the app, I only got a black screen. Again, the manager bailed me out by submitting the needed information the next day. Thanks to her!

Jacob H.
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Customer did not leave a comment.

Dirk M.
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Swanson's took care of me and did very good service. However, the trailer was reserved for another U-haul location and when I arrived to pick it up they said they did not have it. They being: 30 West Auto Sales & Service Inc, but I will give them credit for calling Swanson's.

George R.
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Customer did not leave a comment.

Amber D.
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Location fine, people that work in there are fine, communication from uhaul regarding balance due etc.subpar.

ralph S.
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Customer did not leave a comment.

Amber D.
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Clear mileage charges. And oh yes, I'm making some damn posters to ro make it clear that you people line up piles and piles of pages of disclaimers without mileage charge clarity.

Hans B.
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The website would not let me return the truck, so I'm glad that I accidentally set off the business' alarm and the clerk came in. She was extremely helpful and made the check in ever so much easier. She really helped save my UHaul moving experience.

Ronald C.
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Hard to get through due to all the roads blocked by customer and personnel vehicles. There was no drop off box like the app said so I had to wait the entire perimeter only to end up giving my key to an attendant at the gas station.

joseph K.
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Customer did not leave a comment.

David P.
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Milo F.
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David S.
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Not the prettiest location but great customer service.

Wyatt G.
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Customer did not leave a comment.

Rochelle L.
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The people who run this I haul were great . They both did me well with me not having a reservation up front . I would recommend them to anyone

Jennifer O.
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Customer did not leave a comment.

Jester G.
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Donald P.
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Darren I.
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Gary C.
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Gary C.
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WILLIAM K.
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Nick D.
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James P.
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1.) I rented online. 2.) I called the pick up location the day before to confirm, and was told that I did not have a truck available. 3.) I was given the regional dispatch number to call, was informed that they would find me a truck somewhere, and notify me by no later than 3 pm as to status. 4.) I received a text at 7 pm that a truck was indeed available. 5.) At this time I had made alternative arrangements, using pick up and friends. 6.) I ultimately did use the U Haul truck due to weather concerns, with my items being exposed in the pick up truck. 7.) Given the fact that the rental experience was indeed handled VERY poorly and communications were not made remotely close to when they were supposed to be I want some form of compensation on this rental. 8.) I can be reached at 260-466-2436 or jameslprather@aol.com.

Erika B.
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I guess I just figured that they would have more than one sign out advertising. They don't have enough space but they like clutter which is why I wouldn't recognize this location as a Uhaul dealer but would see about some organization. That would really help I'm sure.

Jesse B.
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Overcharged and then when asked why I was charged what I was charged went and charged me double

David S.
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Customer did not leave a comment.

Jodi S.
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Customer did not leave a comment.

Shannon T.
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Very helpful and friendly owner.

Eric M.
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Trailers and trucks everywhere no real direct place where to park the rental. Gas station is very dirty had to drive into the yard between customers parked cars waiting to be serviced at their garage. Again poor business choices. Weeds were grown around the trailers and trucks. Very disappointed all around with U-Haul

Marlys W.
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Customer did not leave a comment.

Jo Ann M.
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This location was easy to find and the personnel were helpful.

Stephen H.
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Na

Andy C.
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Customer did not leave a comment.

Christopher C.
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Not a thing. Each interaction I have had with them this summer has been outstanding.

Jeffery K.
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Very easy to work with and convenient.

JEANNIE L.
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The owner pulled a gun on me....so.....not a pleasant experience.

Kevin S.
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Customer did not leave a comment.

rod W.
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Clarified time for pick-up twice. When I went to pick up, nobody was in the office. I had to call I hail corporate who helped me find an alternate location. Extra time and effort that I had not planned for not could barely afford. Extremely dissatisfied.

CHRISTOPHER C.
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Swanson's are outstanding to work with. I showed them the appliance dolly I rented was given to me damaged and it in turn damaged my wood stairs. They apologized and immediately made sure the dolly would not be rented to someone else.

Teresa P.
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Customer did not leave a comment.

Christopher C.
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I returned late on a Sunday evening and did not expect the owner to be on site. As I looked for the key drop after using the app to complete the return I saw him inside. He chatted with me and thanked me. Very nice touch.

Brian C.
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Quick and easy drop off, thank you .

Luella H.
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Customer did not leave a comment.

Tommy E.
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Great service, keep up the good work!

Taylor W.
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The uhaul server was down at this location. So it took almost an hour and a half to actually rent the uhaul. The staff was very friendly and kept apologizing for the delays.

robert C.
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Customer did not leave a comment.

CHAD M.
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Patrick F.
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Jordan G.
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Location was convenient and staff was friendly. The truck had soda or coffee spilled all over the cup holder and dash, and there was a small crack at the bottom of windshield

Hannah R.
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Customer did not leave a comment.

Kyle S.
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Changed reservation location and vehicle selection. Customer should only be able to see what vehicles are available at given location when making reservation online to prevent confusion.

mike T.
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Clean trailer and nice staff. Helpful and friendly.

OSCAR V.
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The women here really were helpful. went great.

JOSEPH G.
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The cab and box were not cleanded when i picked up.i cleaned both before returning to uhaul in ms.

Ben R.
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Confirmed pick up time 3 times with u-haul and Swanson's and we got there and were made to wait because “U-haul doesn't own this place” and they wouldn't give it to us until an hour after our confirmed time. Rude and unprofessional. We will not give business to Swanson's again.

Stephanie S.
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Customer did not leave a comment.

Kathryn K.
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Angela L.
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Cathy W.
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Mark K.
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FLOYD F.
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The truck was clean and in good working order.

Ronald F.
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Have the correct truck available.

thomas C.
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Very satisfied with this recent rental. Service was very good and friendly.

Thomas C.
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Customer did not leave a comment.

Jerry S.
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Everything was good. Thanks for the great experience

Tracy C.
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Customer did not leave a comment.

Jackie S.
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They charged us for 2 day rental, we only had the truck for under 22 hours! They tried to charge us for an extra 1/8 th of a tank of gas ( at a ridicules rate)! We reserved the truck online and they tried to say we had no reservation. A terrible experience to say the least!

Joseph C.
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Customer did not leave a comment.

Dan B.
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Customer did not leave a comment.

Robert J.
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The experience was awesome I was able to get in and out quickly and returning the equipment was fast and easy. I highly recommend this location. Mrs Swanson was friendly and extremely helpful.

Ryan H.
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The 20-foot truck I had reserved was unavailable due to the previous customer keeping it past their scheduled time, so I had to make do with a 15-foot truck. Not the best situation for me, but the location handled things as well as they could.

KEN S.
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Customer did not leave a comment.

Dan D.
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Customer did not leave a comment.

Don P.
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Keep up da good work

Robin S.
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Make sure the business opens when it says it is to open. The worker did not arrive until 15 minutes after the schedules time to open.

Shelby W.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

JOE F.
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The trailer on the inside was very dirty. There was glass on the floor. The floor and inside door were filthy. I had to clean the trailer before I could move my items. I felt this was unacceptable.

LISA C.
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nothing. great service with a smile was provided at this location.

Brandon D.
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They were great but u haul needs to get equipment to them

Cameron F.
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Did receive equipment one and a half hour after reserved pick-up time. Location not at fault. Dickhead kept it longer then expected. 5 stars for the the help hooking and unhooking equipment from personal vehicle.

Dan K.
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Arrived earlier than planned. Truck was already to go. Staff was very friendly and helpful

Dennis C.
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A lot of non-corporate locations are not so efficient and friendly, however, Swansons was a pleasure to work with. Even though mid-winter isn't the best time to rent an open trailer, they were efficient at completing the order, setting up the equipment, receiving the equipment return, and finalizing the paperwork. I would not hesitate to do business with them again, and will recommend them ot anyone with rental needs.

Pranav I.
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I had booked my vehicle at a different location. Did not get that vehicle. I had to go to another uhaul location and pay extra for a bigger vehicle.

MAREK T.
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First dolly we tried to hook up did not have operational lights. One side was burned out and not functional. Luckily there were two car dollys to choose from.

Donald P.
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Customer did not leave a comment.

Leslie M.
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We came from 4 hrs away, and we forgot our hitch! We've rented from uhaul multiple times, and every location has carried them. This one, though, didn't. We realized we didn't have it as we were leaving for the 30 minute drive to pick up the trailer, and I called her right as we were leaving to see if they had the hitch, and told her we would be late getting there since we had to go find one. She called as we left the store after finding one and was rather rude because we were late. She never gave me the little booklet or went over the trailer for damage with me, either. All I got was a receipt and an irritated answer when I asked her where the trailer number was on the receipt. That location was our only option. I guess next time, if that's the only option, we just won't rent one.

Darrel M.
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Customer did not leave a comment.

Jefrey D.
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Customer did not leave a comment.

Steven W.
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Customer did not leave a comment.

Steven W.
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Customer did not leave a comment.

Aaron F.
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Kyle K.
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jacob S.
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Online on U-Haul, it stated the place was opened at 8 am. However, it did not open until 9 am! There was no sign that stated where to pick up the U-Haul. Somehow, it is a gas station, car dealership, car service, and a U-Haul all in one. This rented me a bigger size trailer than what I reservation. Unfortunately, there was no other U-Haul place that had a 4x8 trailer. U-Haul does have the $50 guaranty for this kind of thing. I would have taken the $50, then driving across town to receive a 5x8. I had so much extra room in the trailer that I did not need, to the point where the smallest trailer would have made a difference in MPG and putting less stress on the overall car.

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