Over-the-top no improvement necessaryCARL W.
Customer Reviews for Swansons Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.JOEL N.
Friendly and easy checkout.ALBERT M.
Fast check out. Nice people.BRETT H.
Customer did not leave a comment.Roger L.
Customer did not leave a comment.Virginia A.
Customer did not leave a comment.John B.
Customer did not leave a comment.Juvone S.
Customer did not leave a comment.DAWN M.
It was a good experience.MARCIA H.
Customer did not leave a comment.Zachariah T.
Customer did not leave a comment.Donald K.
Cell phone reception is not the greatest there. Took me along time to get thru the appHerman M.
Customer did not leave a comment.Rickey W.
Customer did not leave a comment.Jack F.
Conf email from Uhaul Gave incorrect pick up location, when I arrived, they let me know they did not have furniture pads that I orderedâ€¦ The truck was extremely loud sounded like it had an exhaust leak. I was not impressed at all.Amy M.
don't ask for a reviewBrian D.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.SOLENA B.
We were not given any cost estimates for the local use truck. Spent three times rental rate. Did not show/explain any controls of truck!John F.
Customer did not leave a comment.TEENA N.
The app and website were extremely slow. It took 30 minutes to pick up the truck. When returning it, because of the app and website it took over an hour before I was actually able to do the return. I tried calling customer service, waiting 20 minutes on hold, only to be disconnected when being transferred to "someone who could help me". The truck itself was fine, the ease of picking it up and returning it....no so much.ELIZABETH K.
Customer did not leave a comment.Gordon H.
Just a better job outlining taxes and fees , I was charged an additional $67 , after I dropped the truck off and I still don't know whyZachariah T.
Very friendly and niceYVONNE O.
Customer did not leave a comment.alexandra K.
Customer did not leave a comment.Kody S.
Customer did not leave a comment.Ricky W.
Customer did not leave a comment.John G.
Very helpful above and beyond to make sure everything was done correctly.Steven M.
Live in the sticks. So it was awesomeJeremy D.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.JEFFERY G.
Customer did not leave a comment.Alma F.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.Angela S.
None. Debbie swanson is wonderful. I would choose her now every time.. She is friendly and trys to make sure you are taking care of. I received good customer serviceRochelle L.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Philip V.
Customer did not leave a comment.Bret H.
Dolly and moving pads were not in truck at pick up. I called UHAUL immediately and I was told that I could drive to the closest UHAUL location to retrieve that was an hour away. That was not going to work so I was assured that I would not be charged the $27.00 for the I reserved. I WAS CHARGED and I am waiting for a credit.Karen M.
Customer did not leave a comment.Regina R.
The uhaul was not cleaned out and bad customer service.Brent B.
Customer did not leave a comment.Harish V.
Customer did not leave a comment.Elizabeth B.
Cell service in the area is very spotty, and if that could be noted, it would be helpful. Thankfully, the manager stopped by when I was struggling with that. When I went to return the truck, I got stuck on the 'take a picture of the gas gauge' page. I tested the camera outside of the Uhaul app, and it worked perfectly, but within the app, I only got a black screen. Again, the manager bailed me out by submitting the needed information the next day. Thanks to her!ALAN W.
Customer did not leave a comment.Jacob H.
Swanson's took care of me and did very good service. However, the trailer was reserved for another U-haul location and when I arrived to pick it up they said they did not have it. They being: 30 West Auto Sales & Service Inc, but I will give them credit for calling Swanson's.Dirk M.
Customer did not leave a comment.George R.
Location fine, people that work in there are fine, communication from uhaul regarding balance due etc.subpar.Amber D.
Customer did not leave a comment.ralph S.
Clear mileage charges. And oh yes, I'm making some damn posters to ro make it clear that you people line up piles and piles of pages of disclaimers without mileage charge clarity.Amber D.
The website would not let me return the truck, so I'm glad that I accidentally set off the business' alarm and the clerk came in. She was extremely helpful and made the check in ever so much easier. She really helped save my UHaul moving experience.Hans B.
Hard to get through due to all the roads blocked by customer and personnel vehicles. There was no drop off box like the app said so I had to wait the entire perimeter only to end up giving my key to an attendant at the gas station.Ronald C.
Customer did not leave a comment.joseph K.
Customer did not leave a comment.David P.
Customer did not leave a comment.Milo F.
Not the prettiest location but great customer service.David S.
Customer did not leave a comment.Wyatt G.
The people who run this I haul were great . They both did me well with me not having a reservation up front . I would recommend them to anyoneRochelle L.
Customer did not leave a comment.Jennifer O.
Customer did not leave a comment.Jester G.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.Darren I.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Nick D.
1.) I rented online. 2.) I called the pick up location the day before to confirm, and was told that I did not have a truck available. 3.) I was given the regional dispatch number to call, was informed that they would find me a truck somewhere, and notify me by no later than 3 pm as to status. 4.) I received a text at 7 pm that a truck was indeed available. 5.) At this time I had made alternative arrangements, using pick up and friends. 6.) I ultimately did use the U Haul truck due to weather concerns, with my items being exposed in the pick up truck. 7.) Given the fact that the rental experience was indeed handled VERY poorly and communications were not made remotely close to when they were supposed to be I want some form of compensation on this rental. 8.) I can be reached at 260-466-2436 or email@example.com.James P.
I guess I just figured that they would have more than one sign out advertising. They don't have enough space but they like clutter which is why I wouldn't recognize this location as a Uhaul dealer but would see about some organization. That would really help I'm sure.Erika B.
Overcharged and then when asked why I was charged what I was charged went and charged me doubleJesse B.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jodi S.
Very helpful and friendly owner.Shannon T.
Trailers and trucks everywhere no real direct place where to park the rental. Gas station is very dirty had to drive into the yard between customers parked cars waiting to be serviced at their garage. Again poor business choices. Weeds were grown around the trailers and trucks. Very disappointed all around with U-HaulEric M.
Customer did not leave a comment.Marlys W.
This location was easy to find and the personnel were helpful.Jo Ann M.
Customer did not leave a comment.Andy C.
Not a thing. Each interaction I have had with them this summer has been outstanding.Christopher C.
Very easy to work with and convenient.Jeffery K.
The owner pulled a gun on me....so.....not a pleasant experience.JEANNIE L.
Customer did not leave a comment.Kevin S.
Clarified time for pick-up twice. When I went to pick up, nobody was in the office. I had to call I hail corporate who helped me find an alternate location. Extra time and effort that I had not planned for not could barely afford. Extremely dissatisfied.rod W.
Swanson's are outstanding to work with. I showed them the appliance dolly I rented was given to me damaged and it in turn damaged my wood stairs. They apologized and immediately made sure the dolly would not be rented to someone else.CHRISTOPHER C.
Customer did not leave a comment.Teresa P.
I returned late on a Sunday evening and did not expect the owner to be on site. As I looked for the key drop after using the app to complete the return I saw him inside. He chatted with me and thanked me. Very nice touch.Christopher C.
Quick and easy drop off, thank you .Brian C.
Customer did not leave a comment.Luella H.
Great service, keep up the good work!Tommy E.
The uhaul server was down at this location. So it took almost an hour and a half to actually rent the uhaul. The staff was very friendly and kept apologizing for the delays.Taylor W.
Customer did not leave a comment.robert C.
Customer did not leave a comment.CHAD M.
Customer did not leave a comment.Patrick F.
Location was convenient and staff was friendly. The truck had soda or coffee spilled all over the cup holder and dash, and there was a small crack at the bottom of windshieldJordan G.
Customer did not leave a comment.Hannah R.
Changed reservation location and vehicle selection. Customer should only be able to see what vehicles are available at given location when making reservation online to prevent confusion.Kyle S.