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JAMES G
Customer Reviews for Sweats
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This review is triggered by the return of furniture pads I rented in October of 2024 and returned 3 days later in October of 2024. I am just now getting the review request in April of 2025. Not sure why the return was not registered until now.
Jeff TI don't see where any change or improvement would be necessary. Very good experience.
DAVID HJust reimburse me for the mileage that i didn’t used that’s the only problem i have with you guys right now everything else was great had a good trip thanks for that but please reimburse me for the mileage that i didn’t use please
RYAN DWonderful location will be using again!
SEBASTIAN CThe office personnel were very helpful and made the transaction quick. Dropping off and parking the equipment was a little difficult because the lot was full.
PHILIP SGreat service, great staff
Wendy NGreat service!!!!
Donna LI did the self check in. Was hard to find the the truck. Then after checking in I had to go into the store anyhow to get keys and to get the dolly. Previously, when I done the self check in, you didn’t actually have to see a human at all. The truck was older. It worked but the location sucked. No info on how to get the keys for self check in. I have no idea what the point was for self checking since I had to go in and talk to a person anyhow and get my own dolly. we will not recommend nor will go back to this location
brooke CCar hauler was great Averaged 13mpg in my 3.5 Ecoboost. Love the drop fender. Too bad it won't haul a bigger vehicle.
JOHN ZRight tail light was out
LESLIE ENo improvements needed. Everything worked out perfect. The staff in Tennessee were great.
LINDA Bmy initial reservation of 88338320 did not have equipment once I arrived. I was sent 40 miles away. driving a car with severe issues that i intended to be towing with this uhaul combination putting my family at risk in extreme temperatures. once arriving at second destination the price of rental was significantly higher than the first. along with no one asking if I met any criteria for discount. which i am military, have AAA and possibly other memberships that could of been applied. but was told I could not do so then at time of pick up.
jonathan oGreat location - but the real treat are the wonderful people that staff this location !!!
William HYes you asked if we were turning equipment in on time I said yes, but we turned it in early to help you out, yet you didn’t give us any money nothing! Next time it can sit in your parking lot until it is due back in!!!
Regina SThe only issue I have is that the truck seemed to bounce very hard especially when empty. There may have been a bad tire or something. I have rented U-Haul trucks several times and never had this issue before.
Garry CToo small of an area to drop off a trailer. There was a truck in the way and the employee did not have the keys to move it. She also did not help me with maneuvering the trailer so I could unload the car.
Mark AEverything was fine, the only thing was that when I got to my destination it started to rain and when I turned on the windshield wipers the right was not only the metal I think they don't check the trucks well but in general everything was fine except that.
Ronnie EVery pleased in every way.
Patricia MGreat, friendly customer service!
Ann RKeep doing what your doing.
Diana HEveryone was very helpful and worked with us around our schedule. Equipment was easy to get loaded and unloaded. I needed to keep the equipment longer that I anticipated and they worked with us every step of the way.
William WSaid we owed for going over milage that we knew nothing about. So had to pay an extra 36 bucks.
Amy HTo no maintenance it just needs some lubrication on the tie-down ratchets I informed them. Not a big issue
Bruce HProfessional and very friendly. Great customer service.
Jennifer CIt was a disaster from the very beginning. My uhaul was blocked in- when calling the establishment the man told me to grab the chain and move the trailer myself or if I couldn’t physically move it then lightly run into the back of it to move it forward enough for me to get out. There were several dash lights on and the tires needed to be tended to
Emily MGreat service
Brenda HEvery time I've Ever Needed sweats for anything they've always been very helpful considerate and kind. Thank you to all of you you know who you are. I'm glad I have people like you in our town. I will continue to be a customer.
tonya yDirty crap everywhere and it reeked of Cigarette Smoke. I had to ask for the jack and unhook trailer my self when I dropped it off. .
Kelley EVery friendly and helpful staff.
Karen HNice people to work with.
DAVID DI have rented from leasing agent twice and she is great. Both times she was early to work and excellent to deal with. I drove further the second time just to rent from her rather than a closer dealer because i knew it would be a positive experience!!
michael hThe lady who took care of us was great! Very easy to pick up…if I knew it was that easy to rent a trailer I probably would have done it a lot more!! Overall a great experience!!
William FThem assholes said that I drove 163 miles when I know I didn't, Then proceeded to charge me a $161 for miles I didn't even do. I will not be using you guys again!!
Kenneth RMake sure trailers are swept out We had to sweep glass out of the last 1 we rented
DorothyORRonal TThe entire experience was good you don’t need to improve anything Thank you
Richard WHard to find
Gregory CMake sure someone is there until closing.
Robert wThere is no easy way to get to the entrance. The equipment was not in an easy location to get to. There was nobody available to help with anything, just to check in.
Angela H