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Raymond Ebert
Customer Reviews for Swim Rite Pools
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I shouldn’t have to drive 25 minutes to drop off the truck, when there’s 2 locations in the town I moved to. I had to pay for an Uber to take me home.
BO DRUCKENBRODRaneshia D is a ROCK STAR!! SHE NEEDS A DOUBLE RAISE!! HONESTLY, that woman took good care of me personally after a frightful drive!! Bless her soul she's the only one working the yard! Treat your employees like gold and you'll keep the good ones!!!
linda alexanderI paid 40 dollars for 2 dozen moving blankets and there were not moving blankets in the truck at all and there was no way to remove them from my reservation. So I paid 40 dollars for an item that I did not get to use. When I picked the truck up I took a picture of the empty back as proof there were no moving blankets.
ZACHARY BAKERCustomer service was outstanding, the young ladies were very attentive. Kudos!!
Richard CrawleyYoung lady was great.
Richard CrawleyIt was actually a simple transaction. I’m not sure what else could be done.
Timothy LayneBe accommodating and helpful to the client when another agent has made a mistake
Sunshine RohrbacherThe app is terrible. Spent two hours of my life on hold and live chat trying to get my order done
David ResendezVery friendly and helpful staff
Michael RisnerThey were very friendly
Alfredo ReyesTrailer needs new tires one had a leak had to air it up 4 times to get the job done
Gary FOSTERWas fine dropping off.
Scott BensonSwim rite has been there for me with surgical precision every time I need them.
GEORGE STEPANICThey should have a separate office for rental. The chemical smell was a little over whelming
Richard LarickFriendly, explained everything, educated me. Was polite
jane morganVery bias and rude people . Unprofessional
taylor madlemI was happy with the service and the advice how to return the uhaul after hours.
Michele FunkVery friendly & knowledgeable
Jon PughVery good experience
JOHN MCNAMARAThis was not our original pick up location. We were not happy we had to drive 23 miles out of our way to pick up a truck that was supposed to be available 2 miles from our location. However, the girl at this location was extremely helpful and was also surprised that nothing more was done for us because of the mixup. The place was clean and easily located and the girl we worked with was extremely helpful and professional.
Charlene AllenQuicker on-site service
Jack RosenbergerBEST PLACE TO GET A UHAUL!!
Tori MorenoThe location was very convenient. I was able to upgrade size of truck & keep the truck up till 24hrs if needed, when I initially signed up for 4 hrs. Excellent customer service, & I would use there Service again, as well as recommend them. Thank you.
Marsha WagnerThe customer service at this location has always been great...i have used them a few times...i have no complaints
Charnelle HartmanWas a great experience! Would recommend
Jacob HolesThere is no need for improvement. Swim rite pools gave me a stellar service. I will always go back to them for rental needs.
William DeisenrothGas tank had one mike on it. The computer didn’t work. We were signed up to pick up in sandusky but it got moved 45 minutes out of the way to Fremont. The First Lady on phone was nasty. Next two people and pick up person were nice and professional. All around terrible experience.
Lisa MizeFriendly and very helpful staff!
Matt PolterVery quick process and they were friendly and have great customer service.
DONNIE SMITHFremont uhaul sucks!!!! I reserved a 20 ft truck to move one way. Would of cost me around $130. (Swim rite) uhaul called me the day before my reservation and said the owner would cut me a deal if I would bring the truck back to them so they can continue to rent it out. Get there… got the uhaul and now it’s costing me over $170 for my move cuz I only put half the gas in. My move was only 34 miles away and could of dropped it off in Sandusky as I planned! I’m not paying the full amount of gas when they’re the ones who wanted it back!!! Been on the phone with corporate for several days cuz if Swim Rite wanted the uhaul brought back to them then they should eat the cost of the return trip NOT ME!!!
Lucy FrymyerHorrible experience!!! I was also overcharged! I’ve called, emailed, and instant chatted with no response!
Michael EberhartI had a 9am appointment and did all the precheck-steps and it still took me over an hour to pickup my trailer.
Levi SpurlockI did not care for my having to use my smart phone to complete the rental process because the signal kept getting cut off. Finally, the agent pulled out her phone and was able to complete after a couple of dropped signals as well. Haven' t you heard of computers at your rental locations?
James FoxThe employee was very rude when we couldn’t find our truck
Thomas MeadowsThe staff was friendly and explained things clearly!
Linda BellBetter attitudes.
Navisa CooperHave more availability for closer location
ELIZABETH JONESEasy self serve pickup at 4:30AM. Very easy.
Brett Thomasafter my online pickup checkin i was told by customer service the keys was to be hand delivered..store was closed we waited outside for about 1 hour only to be told by the rep at he location that the keys were in the rental. she was very rude and seem not to care about customer satisfaction. she actually said if we need answers to the miscommunication we should find u haul not her..such rudeness
Andrews Ndolbe