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John B
Customer Reviews for Symons Valley Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The older gentleman that was working the day we came was extremely nice and helpful and polite. I will continue to go to that location because of the great service
Lloyd LThe only Challenge was the parking lot - needed some gravel work - rattled me all the way out to the street.
David SYour check in guy is awesome, give him a raise
William LGreat UHaul location with great service. Thank you.
Douglas GQuick and easy drop off.
Kyle HGreat team members both on pick up and return.
Bryan THello, Prior to pick-up I had phoned to ask for a van from Calgary to Regina, and was told I was able to. I then pre-booked the van, as I only had a few items to transfer. Upon arrival we were informed that the van I had requested was “location-specific” and would need to be dropped off at this same location in Calgary. Since we were not going back to Calgary, we were forced to take a larger vehicle with much more space than required—at a higher cost to be dropped off in Regina, with no direction or details on where IN Regina to drop off the vehicle. I was very clear on renting out the van, and am greatly disappointed on having to pay more out of pocket with a vehicle that had a lot more space than needed.
SARAH TCoolest crew i really like this location
Jiho Lknowledgeable staff and great equipment
Marco MThe gravel lot should be levelled. My own car bottomed out in some spots. The guy working there was quick, so that’s good. The truck gas was only a quarter full. So it was difficult for me to fill at that level. Would be better that it was full when I picked it up. Inside cab was dusty. The truck was parked near trees and on uneven ground.
Randy PI arranged with U-Haul to drop-off at a location close to my moving site; however, when I tried to return the equipment to that location they refused to accept the equipment as they said they did not have sufficient space and said I must return to another location 8 miles away which was closed and all I could do is drop the keys. Again, not happy with this drop-off experience. Because of the poor pick-up experience and disappointing drop-off experience I would say overall on this rental I would rate U-Haul about 3 out of 10. The 3/10 rating is because the truck actually worked reasonably well.
Larry BTruck was dirty inside and no blankets to cover our furniture. Anything extra he will change for it. Not good customer service
Mantana PComplaint ref #5270541 I still want the mileage covered. I will not be using Uhaul again
Ryan JMore than $250 for a 14’ Cube that was rented from 13:30 to 22:30 the same day is quite expensive . The fuel tank was about a little over half full and that’s what I returned it at exactly. The gears on the truck were faulty . It took forever for the truck to accelerate. And I’m quite certain why it took so much fuel for so little kilometres.
Ettore DHow about this crazy idea - send you guys out with SOME tools? Doors, furniture etc, usually need adjusting? Thanks
Michael MI don't live here.
SEAN HGreat guy.
Azeez OAll good stuff so friendly. The entrance so pumpy
Sami AThey charged me $20 for the gas. The guy is a scammer. I have pictures to prove. Will escalate to upper management of Uhaul
Devender PThere is no proper road to enter the location. As they had big potholes and it is difficult to drive.
Samiran SWell, your 19,99 is far from 19,99. It cost much more. My bill was $132.00. I ended up with a truck day rate as the mileage was more than i thought, but that is my fault, However, The cargo van was very dirty. . The truck was only 1/4 full and the engine light was on. I told the rental agent prior to departing and he said it is fine. I took pictures. ….anyhow It suited my purpose but i won't rent again from uhaul.
Louise LOur assigned truck was block both in-front and behind. The solution from the phone support line was to make sure(and pay for) a second booking at a different location. We had to wait for the office to open for someone to assign a new truck, which was inconvenient for the move, as well as for the people we had organized to help.
William HKeep the trucks in good order
James SVery knowledgeable person at the desk, helps alot people like me using trailers not often. Thx
Isa CI tried to drop off my rental at the Edmonton Trail location first but it was closed and it was very difficult to find the entrance in a homeless, very sketchy area. You should really vet the drop off locations before approving. Then I tried to drop off the rental on Center Street but they wouldn’t take it, very frustrating. So my son called the Symon’s location and they were fantastic! They worked with us over the phone, very friendly and professional, thank you! I was very worried as it was Easter Friday the next day and was worried I would get charged extra rental fees. Symon’s location, you made my day!
Diane GThank you
Shahir AWhile I understand how busy the rental location is I was disappointed I had to clean the cargo van inside and out prior to driving it. It was new and full of gas but the interior was not clean and my trip to BC would not have been comfortable driving in a dirty van. It took an extra hour to clean the dash, seats and windows as well as run it thru a car wash. The manager Syd was a pleasure to deal with.
Mona JHave more staff available on weekends.
Dustin DBusy at month end. More people to serve customers.
Steven RSide mirrors need adjustment for proper blind spots check
Mahmoud GExcellent service. Highly efficient.
Emokiniovo OAlthough the office looks like it's a shed from the 1930's, the staff us friendly, there's a good selection of products and I've never had any issues. The parking lot needs to be graded as it's very bumpy.
Terry SFriendly and helpful staff.
Gareth DExcellent thanks for all the help
Aaron SThe gentleman working was awesome. Very helpful and kind. Helped me make sure the trailer was connected properly. The ground had lots of potholes which made driving out very difficult.
NADINE TFill in pot holes, aside from road and parking lot conditions, attendant was great, busy morning but worked fast and got everyone in their way and even helped with trailer hookups
John TThe only problem I had with return was that I did not have the Return Function on my phone App. The entire reservation was not showing.
Wieslaw ZCheck always the unit if clean or not
Ronniel NYou guys are theives
Muntaha MThe yard is chaotic, lots of equipment everywhere but a good selection. The older gentleman running the place is a beauti, he could use a proper office…
Kevin ZGravel the road
Karen DWhen changing the pick up location on a confirmed booking make sure to speak with the customer
Russell WThe tires were awful for the snow storm we just had. The windshield fluid was empty or did not work which made driving difficult. When I went to return the vehicle, no one was there and I had to wait 30 min for someone to show up.
Camille WGreat service. Very efficient and hassle free.
ORION PExcellent service, the unit was in good operating condition. Would rent again
Daxter SThe agent was professional
Dehiwalage POffice employee was very friendly and helpful
Shawn Dhey UHaul. you guys have helped save our lives so much with the convenience of your service. i think i’m the general public, UHaul is underrated. it’s one of the beer companies out there. thanks!
Habib AGreat service!
Duane Sthe road pothole city lights on trailer didn't work half time
Dennis NThe truck was pretty dirty but it is a muddy lot. There was only an 1/8th of a tank of gas which wasn't appreciated.
Robert HThe truck is newer model, easy to drive, performed well.
Bill L