Worst experience I've ever had renting a U-Haul the truck sounded like the tire was gonna fall off when I turned left there was a horrible smell inside the truck and then because I didn't not return it back to this location because I didn't have time to so I returned it to a location closer to my new location I received a text saying that I had to return it to Plymouth or else it's considered stealing and the state police were going to be involved!! Then when I finally called to Plymouth location to explain my entire situation I got told very rudely that I had to get the keys back and bring it back to Plymouth because they reserved it for someone else and I said no I'm not driving it back another 2 hours when there's a U-Haul drop off 20 mins away and I already left the keys in the drop box, it was an absolutely horrible encounter then I was told I was going to be charged a 1000.00 per truck because I dropped them both off at a location closer to me, I will never ever deal with these people at this location again!! Not to mention the building that you go into to rent the truck is so full of stuff that there's boxes and junk piled up to the ceiling and just a path to get to the counter
KATRINA A
Customer Reviews for TAV Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
we asked for a small van for a 1 way rental and had to rent a big box truck for over $230, when a van would've been less than $50. there were 2 vans sitting on the lot. It was a lot of money that I really didn't have.Very disappointed.
LAURIE Mvery pleasant people to talk to
ROLAND GThird time using this U-Haul location inside of a month, and this time I drove 20 miles out of my way to use them instead of another, closer U-Haul location. They bend over backwards to accommodate, are efficient, knowledgeable, and extremely pleasant. Cannot recommend highly enough!
SCOTT PEfficient, kind, and hardworking. Doesn't get any better.
SCOTT PExceptional service, attention to detail, and commitment. I can't think of ONE THING they could do any better, or with more efficiency. And they're kind and personable, as well. Five star all the way.
SCOTT PYou two are great!
CHRISTOPHER MVery informative. Told me all all the safety issues I had from the pickup location. Educated me for future use. And fixed the rental issue of having the wrong trailer all together.
Becky LExcellent customer service. Thorough and pleasant. Ken
KENNETH LAll went well no problems.
JAMES SExcellent service
SHANNON BThe trailer was quite old with paint and decals failing/ peeling off. The tires were in good shape and seemed to be in balance, and it towed fine, but it did look very old.
PAUL BRented several time. Great service and great people. Equipment is always available on time and in perfect condition!
VICTOR JVery good experience. I was surprised that turn in was electronic, no paperwork. Thank you!
MICHAEL BNone
TERI PThere was no issues. Renting or returning van very friendly and helpful.
PHILIP NThere is no public restroom. So visit the loo before you get there!
LYNDA FEasy to book and get in and out.
ALISSA SWhy do I have to take all the pictures? While the people are standing right next to me, did not care for checkout or check back return policy
DANA BGreg and Donna were both very helpful in paperwork and hook up of trailer. It was my second time using UHaul and i was made to feel very important as a customer.
GARY AGreg and Donna were very helpful and nice to work with. The utility trailer we rented was exactly what we needed to get our project done.
JOHN Mthey were very helpful and assisted me as i needed it. this was my very first experience with dealing with UHaul. definitely a thumbs up.
GARY ASuper convenient, extra helpful and friendly.
ROBERT GNothing... all was great
LINDA FVery nice people - extremely helpful
SEAN MDrink spills
TIMOTHY KExtremely helpful. They quickly solved a challenging issue with the hitch.
LOREN GWonderfully helpful folks run this place. Got in and out efficiently and checked in effortlessly. The 20’ truck was ready with the moving blankets I ordered. I’ve rented from here before and would again!
JOHN LDid not deal with personnel, used the app to drop off. Very easy. Chose "yes" for personnel being helpful because it won't let me submit the survey without a selection.
MICHAEL GBest U-Haul store. Knowledgeable and professional people.
GARY VVery professional business and knowledgeable. Will continue to rent from them.
DANIEL LVery helpful staff.
KEVIN BFriendly professional service. Staff was very helpful and cheerful. Despite the pouring rain they were happy to help me get hooked up and were very helpful and walked me through the process step by step.
DANIEL BVery easy, thank you
MICHELLE MAlways great service from Greg and Donna
BRUCE MNIce people.
CRISTY MThe trailer I rented had new tires and fixtures (cables, wiring) and the people were awesome!
ALAN MTAV U-Haul is the best!
ANTHONY MFriendly Easy to pick up
SANDRA FPicked up and dropped off here many times and they are always very nice!
MICHAEL KWhen we got there, the van had an engine light on, and the man that gave it to us said “it happens from time to time just turn it off and on and it’ll go away” that is very sketchy. Imagine if another family that rents it doesn’t notice and then when they come to bring it back the engine light is on? They’ll be at fault for that. SMH. Also the reservation I made on the app was for the car to be back at 3 and the lady at the counter changed it to 1 that’s not what me and my husband wanted. And in the contract she charged us for a full day even though we only used it for 4 hours. Very unfair.
BENJAMIN DThe place is a hoarders heaven. There is so much junk inside the store location. It has one path to get through. I needed 4 wheel drive to get the dirty trailer out from the back when there was a clean one up front. Feel free to call me about our experience. Hooking chains up illegally, twisting them for brakes. Total shit show.
TIMOTHY TGreg and Donna are great. I use this location all the time!
EDWARD BThe price was ridiculous. I was quoted one price in writing, told another price, used the truck for a fraction of the mileage AND time and paid MORE than the original quote. For 60 miles and 2 hours I paid more than I would have if I used it for 7 hours and 100 miles. $123 for a $19.95 van????? THEN the person I spoke with was condescending and rude asking if I knew what a written contract was. I am 54 years old, yes I do. But I also tried to explain that I was verbally told something else. He would not help, and honestly, I believe you owe me another 40 miles and 5 hours because then it would have been cheaper for me.
TAMMY FThe TAV team was great.
THOMAS AOutstanding service.
PHILIP LThe staff was so friendly 10/10
DAKOTA CVery pleasant and professional to do business with,great attention to detail.. The equipment was clean and well-maintained. Would highly recommend this location.
KEVIN B