The 20 -U-Haul had the death shakes at 60 mph and when turning, the check engine light was ON!! It struggled going up hills. Honestly worst experience ever. When I spoke to the location about the vehicle they said it’s u-hauls problem call them if it breaks down
Jimmy C
Customer Reviews for TJD Repair And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was seamless and all the equipment worked as expected.
Matthew WFuel was lower than told
Timothy SVery organized office. Great customer service! We just walked in and the had just what we needed to rent. We were in and out in a timely manner. I would rent from Blue Earth again!
SHANNON HVery nice people working in the vicinity! Got my drop off handled very quickly. I was delighted that it was so easy, even despite the internet service not cooperating initially. They got my rental and got me on my way super fast, highly recommend!
otto lI had to go an hour out of my way to get the U-Haul. We have a dealer in town. U-Haul used to have a truck for you, or get it. Moving company suggested by U-Haul was bad.
Eric LI wish I could give this ZERO stars. At the last minute Uhaul changed our location of pickup to OVER an hour away, which did not fit into our moving schedule even though we ordered a 26 foot truck in a certain location. When we were forced to choose a 20 foot truck, the equipment we were given was filthy, banged up, and the window was cracked. It also didn't fit all of our belongings so we ended up having to add another trailer for almost $300 more dollars all because of their mistake - which a quick search online seems to be the case constantly with them. Upon calling customer service and speaking with a supervisor, I was chewed out, yelled at, spoken to rudely, and then I was accused of being abrasive for stopping her from speaking that way to me. All the while she insisted it was MY fault for agreeing to a smaller truck. WHAT?? We were on the side of the road, stuck in 90 degree weather with 4 kids and a dog, when I received a text stating that my truck was now scheduled for pickup over an hour away from where we booked it. I didn't agree to anything. NEVER use Uhaul if at all possible. They are way too big for their britches. Sad there is no such thing as customer service and satisfaction. This was not the fault of TJD Repair, but rather Uhaul itself.
Benjamin FFriendly and helpful staff.
Chad VAwesome possum...legit...!!!
Cary WI've rented multiple times for TJD. Always professional and very helpful.
Martin KGreat service
michael mVery helpful and knowledgeable.
PAOLA SNothing, everyone was very professional from where I picked the trailer up to where I dropped it off.
BILL Blarge lot, after hours drop off
JOHN LCounter person was not readily available at pick up time. Had to hunt them down in the shop.
Valerie CEverything went well!
Theresa TI reserved a U-Haul for Friday Dec. 22nd in Alexandria MN on Dec. 2nd. Days before my departure U-Haul contacted me and said I had to drive to Morris, MN which is 50 minutes in the wrong direction. I called U-Haul and the gal arranged for me to get my trailer form Blue Earth, MN which is 8 miles from my home. That is not what I wanted. I did not want to pull the trailer four hours up empty. I called Blue Earth (TJD Repair & Service LLC). They couldn't have been more helpful. In fact, they informed me that my drop off point on my return trip (Fairmont) wasn't a U-Haul dealer anymore. I would have dropped to a business that doesn't exist. I am sure U-Haul was only hoping to have a trailer in Alexandria when they took my reservation. I don't blame their staff, just the management that is scamming the general public and making their customers nothing but frustrated. Kevin Chaffee
kevin cThey are friendly and helpful, the shop is a converted gas station so it looks a little run down but they took good care of us, so I have no complaints at all.
Kendall OStop switching the size of the truck. It happened to me 2-4 times. I reserved a 15' truck then I checked then it went to a 17' then to a 26'. They did this without notice. I had planned on spending a certain amount then it almost doubled. I should be refunded the entire amount because of the mess up
robert cThis was not the place where I had selected my delivery, you made me drive more to be able to deliver the truck, and you charged me 50 dollars more for a repair, " how convenient that TJD makes repairs" fraud
JUAN SNothing to improve just that I am wondering if I will re-and be reimbursed. I got it from Saturday through Monday but I brought it back on Saturday used it up faster than four days so I wonder if my bill will be adjusted also Ally didn’t use any of the blankets, they’re still in their bags and I left you more fuel then there was in it when I got it but other than that it worked great no problems Cheryle Kelly
cheryle kVery helpful and professional
Roger JThe first trailer I was given did not have working lights. I was promptly given another and it was good.
Ron BJust awesome. No improvements needed. Thanks so much.
William HFriendly and helpful team. Appreciate the assistance and thoroughness
Lance PVery friendly and helpful staff. Made me want to come back and rent again. Professional.
James BI got 15 miles and broke down. Had to wait 3 hours ..no one offered a refund ..u haul dropped the ball
Ryan BEverything was great Scott helped me hook up the trailer even though he had one arm in a sling what's in an hour then less than 10 minutes a great experience
Glen MThe staff were super friendly, and very helpful.
Connor FThe man in the Blue Earth location was personable and very nice. I will return soon to rent another trailer from him.
James BMakenzie the quoted amount if miles per rental on the website is what are actualy used for charging the customer.
Herbert LGood place
Dale DStaff had no knowledge of military discount. Other staff was very helpful loading motorcycle into truck. The truck was not serviceable. Drivers door was damaged and had loud wind noise. (Receiving staff members agreed, the truck should not have been sent out.)
Daniel MNothing
Gary F