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RORY D
Customer Reviews for TMC Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Number of miles allocated weren’t enough due to change in pick up point costing an additional fee which was not due to us.
JOHN BGreat service and equipment.
LINDA JI had a terrible experience. There was only one employee working at the La Crosse, WI store on one of the busiest days of the year- college move out day at UW La Crosse. I waited in line for about an hour to be told that they didn't have a truck for me. This 10' truck was not only going to be used to moved both of my children out for the year, it was also my transportation back to Milwaukee. I had to catch a ride to New Lisbon which was an hour and a half away, so over four hours was wasted. Nobody was at the New Lisbon store so it's not fair to grade it. I had a bad experience one of the last time I used UHaul and had to drive 30 minutes to pick up my trailer. Several other customers were having to drive several hours to pick up their trucks...I just don't understand. I asked how much this inconvenience would reduce my bill, I was told nothing. Just terrible customer service.
Steven HPeople at this location are personable and competent. There is nothing I can think of that would make the rental process better.
DAVID FA woman called and told us our truck was available. When we got to the location, we learned the vehicle that could have been returned close to our home had not actually been returned. The only truck available had to be returned to that location, not the location close to our home. This mistake added approximately 50 miles.
THOMAS TVery understanding- stated this happens all the time where other locations do not disclose things fully and clients don't know the real costs until dropped off. She sated to call corporate to see if they would refund anything as this should not have happened. New people that rented it- were very understanding with her and we apologized profusely for not knowing it had to be returned by a certain time. Lady also stated this happens ALL the time. Uhaul needs to do better!
CRYSTAL NExceeded expectations. Great service, very helpful. This is why I love U-Haul. Thamk you.
BRUCE AEverything went well!
JOHN SMaur die the truck don't let water in.
Monique SOverbooked in both mauston and new Lisbon But we can give you this truck for an up charge Bullsfit
SCOTT CHave a special rate for renting only a couple of hours
SUSAN DPrice is crazy
Courtnie JNothing
KEVIN CI requested a 15’ truck for the work I needed to get done. I was given a 10’ truck. I couldn’t get the job done. This was supposed to have been a time/money saver.
TODD PAll good. Second time using
MICHAEL SExcellent, as always!
ROGER BOutstanding service!
Dennis PExcellent service.
PETER FVery helpful
RENAE AThey set me up with a car hauler trailer to pick up a UTV. They hooked it up for me right away and unhooked it upon my return. Great friendly service!
Susan THowever my experience with U-haul was not a great one...No problem with the retailer,more with U-haul its self.
Lucia RI rented from TMC the first day they opened with U-Haul. I’ve been renting from them ever since love them the great and their equipment is perfect.
JEREMIAH HVery friendly staff and service oriented.
JOHN BCompetent and personable.
DVID FThe nice lady that checked me in was pleasent and friendly.
MICHAL EHot cookies like some of the hotels have is the only thing that would make it more enjoyable. LOL
ROBERT RHaving that trailer really worked for me..nice and easy to pull..Angie and the other women, I’m sorry I don’t know her name..but they were very helpful..can’t wait to see them again soon…
JAMES BI had to drive nearly 45 minutes to get the vehicle I requested. Uhaul should provide inventory of vehicles at each location so the customer can make an informed decision about where and who to rent from. The Uhaul app that I was forced to use is not user friendly and took a long time to enter information. Needs improvement.
Craig HWe rented weekly from this location for 2-3 months and they were always a pleasure to work with!!
DUANE WDROPPED OF WHEN FACILITY WAS CLOSED. PREVIOUS EXPERIENCE WITH LOCATION WAS EXCELLENT!
HELEN RAngie and George went WAY above and beyond to make sure we were perfectly ready and safe for our 1800 mile move! Thank you guys, we made it to Vegas with no problems!!
Tammy BThis was the best experience I have ever had at a U-haul. Friendly and helpful. 10 stars for this location.
JULIE REasy quick rental.. .
BRAD TI have used TCM Automotive several times. They have always provided excellent equipment and service. They are exceptionally friendly and professional. Roger A. Bailey, LtCol USAF (Ret)
roger bStaff was helpful over the phone before I left to pick up truck and provided WiFi info since they knew there was poor cell coverage there. When Ingot there the WiFi was a lifesaver.
Adam JGreat to work with.
CRAIG WGreat place and great people. Thank you.
Michael CDropped off after hours. They did email 9 minutes after opening with my return receipt!!
Deborah SExcellent service!! Friendly and professional!
Robert PI returned it after hours so this doesn’t apply.
Steve HI plan to use TMC Automotive U Haul for all my U Haul needs.
Steve WI would NOT Recommend uhaul to anyone. We rent at least 2x per year to move a college student and have an issue each time! Not with the specific place rented from, uhaul directly. Web site is a joke, not user friendly. I reserved a trailer for 8am, and the night before my email said 3pm. When I called was told that isn't a guarantee. So I had to go an hour out of the way to get one. Then 2 other people were there and the trailers they thought they rented after being redirected there were not even there. The business didn't have a solution. Uhaul is not worth the stress it has caused.
Kerrie NEverything went very smooth. The truck ran good, and I accomplished my goals ahead of scheduled time. Thank you.
paul hTMC went above and beyond!
Aaron SGreat customer service.
Carla VPeople were great
JUDY VInform the customer of the hours of operation at drop off.
jana kNothing
Kevin CThe best location I rented from yet
Ethan BNothing that I can think of, my experience was top notch!
Tony CWe had requested the unit to be in Reedsburg or baraboo not 30 miles away to New Lisbon. Used to be a time trucks were brought to locations customer needed them.
Mike FIt was awesome experience for my first time moving
STELLA TI don’t have any negative aspects about the rental process and had great customer service from the location I worked with in TMC automotive out of New Lisbon
Mark KNice place and great service.
DONALD DEasy rental and return. Easy to extend use.
JANNA Mavailable. We were forced to drive back to the interstate to access internet service.
Charles S