The cab was filthy with dust and dirt upon pickup. There was an old petrified bag of semi sweet chocolate chips in the passenger door cubby. I swept out the entire back of the uhaul prior to return and they claimed it needed to be blown out. It was CLEAN. I should've taken photos of the uhaul upon return but assumed this location would be honest. They didn't take photo proof, they didn't email or call with price adjustments. I filled the gas OVER what I picked it up at and they charged me $9 for TWO gallons if gas! Gas is UNDER $3/ gallon in this area. They did call back and admit that mistake and will refund the gas charge but still charged for cleaning that was unnecessary. Claimed there was hair all over the cab. Again, it was dirty when we picked it up. There was some sand left on the floor board area because the location is in the country and sand/ dirt are on bottoms of shoes. I will NOT use a dishonest location. When I signed the contract, it was under $500. When they adjusted and recharged me, it was $597. I am beyond livid and disappointed. What's the point if there's no integrity and honesty. I will take photos next time upon return. I will never return after-hours and I do not recommend this location.
AUDREY C
TMC Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Lisbon, WI 53950
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Customer Reviews
- 4.5 Average Customer Rating
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Great team.
BRUCE APower windows. Brake controller for pulling a trailer.
JAMES LVery helpful
Andrew SThis location was not my preferred pickup. The dealership was great as well as the truck, however it would be helpful not to have to use time and mileage to get to a location to pickup.
Sally T