Location is listed online as open on Sundays. We showed up for an out of state move to pickup our truck and location was closed, truck key was not in lockbox and we had to call U-haul central multiple times to get an employee out to meet us so we would not miss our scheduled movers. This was the only 26 foot truck within miles and when we picked it up it had a roach infestation. Most of our boxes now have cockroaches crawling in them and they have invaded our new house. When we called U-haul to file a complaint and report a claim my wife got an email back that said, "We should have called roadside assistance" - can you believe that!? Now, we are going to need to spend hundreds of dollars getting our new house exterminated. Let me assure you, we are not the people that expect things to be perfect nor do we complain about little things....it is 12:30am and I just killed two cockroaches on my wall...let me assure you this experience was so bad this is my first negative review in 10 years on ANYTHING!
Drew C
Customer Reviews for TZ Automotive Care & Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very well maintained
ROBYN MNothing. We'll done! JP.
JESSE PSpace was limited, preventing full photos of the truck before driving the truck off the lot. The owners also informed me that I would be reimbursed for any unused miles in my contract. This was not true. U-haul does NOT reimburse for unused miles. They do charge for additional miles used though. We had more than 150 unused miles, resulting in zero amount refunded. If we had gone over by 150 miles, we'd have owed an additional $150.
Jessica RThey don't need to improve anything just keep doing what your doing great Job I give you 5 stars.
STEVEN D