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Customer Reviews for Taber Small Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was clean and my accessories were all included. It was an older unit with over 160,000 miles but it ran well. It had rattles and was noisy. The cab fan only worked on high and the bay door was hard to open and close. It did the job.
David MThe Owner or Manager was helpful and very friendly.
Samantha SThe trailer was ready when they said it would be and I was able to get the paperwork done and get hooked up to the trailer quickly
JEREMY KThe cup holder was broken on the truck but you never figure that out just cleaning.
Allen KWHY DO YOU NOT HAVE JACKS ON YOUR FUCKING TRAILERS!!!! WHY DO YOU CHATHE CDW WHEN I CLEARLY DECLINED!!!! NEVER AGAIN WILL I USE YOUR PRODUCTS!!!!.
Adam HHave some dolleys in the truck
Maria NThe parking lot could use maintenance would be my only criticism, wonderful people! Positive experience!
Steven DNothing
Nicholas NI have a personal issue having to pay an extra day for a truck because they were not open Xmas eve and I was not informed I had to report the trucks return. However I purposely sent my wife and son I. So I didn’t have to deal with the guy and they had no problem
Jacqueline MExceptional customer services. Knowledgeable, professional, friendly and helpful.
John MInside Cab had cigarette ashes in the cup holders, windshield full of bug squish. Truck box not swept out. Counter person was very knowledgeable, helpful and friendly!! The A/C was not working, kept blowing warm air..not good on long trip with upper 30° C temps
KEITH YI do not condemn the person I spoke to, their hands were tied by the U-Haul computer system. I was overcharged at my pickup location: they charged me $549.15 at the time of pickup for a 40 mile move in which I was keeping my U-Haul loaded for a week while I renovated. At drop off the system wanted to charge me $413.81 and after a call to U-Haul customer service they put the charge on hold to look into the $549.15 charge at pickup that was not supposed to have happened. I received two more phone calls over the next week and then no one called. I kept waiting to hear from them and then two weeks later Taber Small Engine went ahead and charged my credit card for the drop off fee. U-Haul defrauded me and stole money from me, I doubt I will ever recover my stolen money so I will be making as many reviews and telling everyone I know about this scam that most likely took place at the point of pickup but also without warning my card was charged at Taber Small Engine when U-Hail said they were still looking into the matter.
devon wStaff are always friendly positive attains very helpful
Lorna GThey need a pick up truck to rent out.
Brad GCheck the tires on the trailer same day as pick up and ensure they are properly inflated. Replace worn tires.
Richard WAlways a pleasant experience at the Taber small engine location
Lorna GWash the mud and rocks off the trailer and lubricate the strap ratchets
BARRY RI was delayed at pickup for close to an hour because a tail light didn't work. Taber Small Engine quickly found a replacement but the repair still took time. I understand that an independent UHaul representative travels to the various rental locations and checks the condition of each piece of equipment. There appears to have been a disconnect in this process.
Robert AAll went smooth
Kevin SHad a great experience, all the staff were very friendly and nice to deal with. Thanks
Charmaine GCould I find a location close to where I live? It took me 3 hours to pick it up.
Yao YLady was friendly and helpful, tried to help with me with my poor experience with pick up location
James OIt was all good.
Luc DAll good
Dale LThis location needs more area to park rental equipment.
Dennis MPrefect area for late night drop off
Kimbele MJust did the mobile drop off there.
Danny Kthaks for a great service. although that is not the truck i am asking for but still gave me the same rate.the truck was soooo big for me. i cant even use half of it. Cant even use the gas mileage coz its just 750m away from the block. but still need to fill the gas. Thank you once again
Jaime PThe lady at this location was a blessing. Very thorough and friendly at the same time.
scott cI asked what itbwill cost to use a truck to move from purple springs to cosldale he quoted me 177 including taxes when I dropped off truck in coaldale they informed me I would be charges $17,00 for extra mileage which I was told it was for going to purple springs which I told the person that is where I was moving from Seems unfair for the extra charge
Michael DI got cheated on gas, I was told it had a 3/8 of a tank when I picked up but it actually only had 1/4 tank, so when I brought it back with over a 1/4 tank but under 3/8 I had to pay an extra $22.
Johan BI sent you an email outlining how I was treated. Feel free to contact me.
Denise JIt was total gong show. We had to travel back to location to drop off because of a mistake from the uhaul supplier which was a 4 hour drive back to its location one way!
Bruce BI returned truck with same amount of fuel I picked it up with and till got charged for fuel, I personally fueled the unit to half a tank like I received it at
CURTIS SNothing. We had no issues. It was a great experience.
Rob FDid not get the dolly that I paid for need a refund on that?
Robert WI had to fight with your call system. Overall it was a terrible experience and if I can help it I will never use you all again. I had to fight for other equipment, I had to fight to get a hold of agents and was constantly put on hold for ridiculous periods of time, and I had to ask for compensation for additional mileage for the truck and I had to fight to get any kind of discount as the rates the subsequent equipment was booked at were much higher than my original booking price. I cannot stress enough how the Salmon arm agent was completely rude and unhelpful. We booked this equipment far in advance so that we wouldn't run into any kinds of these issues and it caused all kinds of extra grief and delays and we had to leave things behind because the truck was too small very unhappy.
David DIf anyone ask. How business was conducted down in Taber. I would say spend the money to drive back to original pick up point.( disregard cost of gas.)rather deal with the uhaul place in Taber. The worst experience. Rude, ignorant, lazy and will try to rip you off. The place should be closed down Immediately !!!!!! So bad, i wouldn't even do business with the Small engine business. Close those doors. Save yourselves the extra stress.
Guy DThe man checking us in was very friendly and knowledgeable, I will suggest this location to everyone
Daryan MTry hiring staff who actually give a shit! Try hiring staff who actually listen to the fucking customer! Try giving people's fucking deposits back on time!
JOANNE HDon’t lie to me (mainly uhaul support)
LYLE HThe team were very friendly and flexible. The owner even came in after closing to rent us another trailer as we needed more cargo space for the move. Great experience, thank you.
William MGenerally great service
DONNE JGreat customer service.
William HNothing everything was great
Bruce Dthe truck had been swept out however the floor was wet when this happened and there was a layer of dried mud on everything. When I picked up the truck no one from the sales team came out to do an inspection with me at the location and Tabor. I swept up what I could in the truck before I continued on however when I return the truck it was cleaner than when I picked it up and I got charged a $10 fee for cleaning. The other troubling issue is having to drive almost an hour to pick up a truck. Up
Timothey KThe key slot for the truck key phob isn't big enough.
Jessica N