Customer Reviews for Tag and Title Boutique
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had a good experience with picking up my vehicle from this location. The only downside is that they did not have a hand truck available even though I reserved one. It would be helpful to know if a location is out of stock on certain equipment so I can plan reservations better.

Rating:

3.0

Truck should be checked for trash and boxes before renting out to the next customer. The truck was filled with boxes and leftover trash when we opened it to start loading things for moving, and it took up 1/3-1/2 of the truck. This was unacceptable.

Rating:

3.0

Better signage to office. At pickup vehicle had check engine light on and exterior and wheels were muddy. Office staff was very pleasant and helpful.

Rating:

3.0

Lock on key box was finicky and took several minutes of jiggling to open after correct combination was entered. These locks should be replaced.

Rating:

1.0

There are no people at this location, you have to use the mobile app, which would be fine but it didn’t work well. The staff were incommunicado when there was a problem, and neglected to send email instructions. that compensated for known problems with the app. There are other u-haul dealers nearby that are more professional and reliable than this one.

Rating:

5.0

Pros: The lady on the phone was GREAT! She knew every step of the website to help, she problem solved, she made the experience easier. Cons: We couldn’t adjust the mirrors and that makes is so dangerous to try to drive and merge.

Rating:

2.0

We got there and couldn't check in. After calling the 1-800 number and being rerouted 3 times we finally got someone who checked us in via the phone and insturctrd us how to get the keys from the key safe attached to the parking spot. There was no onsite personnel and we couldn't check in via app because the vehicle want assigned.

Rating:

5.0

Super convenient location, great service. Will use again. Thank you!