Customer Reviews for Talking Tools Auto
(U-Haul Neighborhood Dealer)

494 reviews

7698 Covington Hwy   Lithonia, GA 30058

(678) 245-6580

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 2/8/2023 - 2/10/2023: 9:00 am - 5:00 pm
  • 2/11/2023: 9:00 am - 3:00 pm

Services at this Location:

Contact Us

(678) 245-6580

7698 Covington Hwy
Lithonia, GA 30058

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 2/8/2023 - 2/10/2023: 9:00 am - 5:00 pm
  • 2/11/2023: 9:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Stanley H. 
Rating:
3.0

Customer did not leave a comment.

Deneece M. 
Rating:
1.0

Customer service is horrible at this location. Location is run down. They didn't have the appliance dolly o put on my order when I submitted online. The guy was like oh well ain't nothing we can do about that! People don't bring them back so what you want me to do. I tried to do my mobile check on and I couldn't do it so I had to go in. Office smelled bad when I went in.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

phyllis M. 
Rating:
5.0

Customer did not leave a comment.

Trecolia A. 
Rating:
3.0

We kept having problems with the truck… had to call road side service cause hear got stuck. Spent an 1:30min stick in cold. Truck wouldn't crank either. Gear still repeatedly got stuck

Ashford S. 
Rating:
1.0

Everything went perfect picking the truck up even though itwas a little dirty. But the reason for the poor rating is when I returned the truck the employee that checked the truck in tried to charge me for damages and did not discuss anything with me. The pictures he took did not even show any damage. Even the customer service person for Uhaul stated she could not see any damage based on the photos. Not cool to try and mess with someone's money with out even notifying them.

Maurice F. 
Rating:
5.0

Fast, convenient, informative, great customer service.

sonya S. 
Rating:
5.0

The vehicle was clean enough but it runs a bit funny, like it's in need of service (tune up or something). Otherwise, the overall experience was great; very friendly and professional staff! Pick up and drop-off were a breeze!

Kilo J. 
Rating:
5.0

Customer did not leave a comment.

Avril S. 
Rating:
4.0

There's nothing wrong with the location over all. The truck itself is no good. It had the check engine light on from the time I got it. Then on the highway it started smelling like smoke and the lights of a 🔧 spanner came on . The truck would not go into reverse then it just died. I had other things to do and was unable to get them done for the day. I spoke with someone and was told that they would reach out to me as I requested a full refund for the truck which was not in workable condition. I'm still waiting for someone to call me about my refund. Thank you.

WINSOME N. 
Rating:
5.0

Gentlemen was very professional and customer service friendly

Janicesha B. 
Rating:
1.0

Get the reservation correct. I need a discount for the inconvenience.

Rhoda B. 
Rating:
4.0

Keep up the good work.

Elisha B. 
Rating:
5.0

Problems: online reservation was originally placed in the wrong town and the share app could not understand that despite my new beard I am the per onmydrivers license

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Kenyetta H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

U-Haul is really a great privilege to have! Don't mess your reputation up by renting for someone else!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

ANAHY C. 
Rating:
4.0

Customer did not leave a comment.

Tamika N. 
Rating:
5.0

Keep up the good service

REGINALD B. 
Rating:
4.0

Customer did not leave a comment.

JERRY L. 
Rating:
4.0

Customer did not leave a comment.

DIMPLE F. 
Rating:
4.0

Appreciate the service. Thanks!

Carmen W. 
Rating:
5.0

Customer did not leave a comment.

SULE O. 
Rating:
4.0

Customer did not leave a comment.

Gerardo E. 
Rating:
3.0

n/a

Lea C. 
Rating:
5.0

On a scale of 1 to 10, I would rate this location a 10. The staff was very professional and attentive. This would be the ONLY location, I would use Uhaul at.

Warren C. 
Rating:
4.0

Best location in the area. The customer service is fantastic(!!!), small selection, but good. Attached to an automotive service center, so it's not a “nice looking” location, but again… it is the best overall for the area.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
3.0

Customer did not leave a comment.

Scott A. 
Rating:
3.0

N/A

Linnette F. 
Rating:
5.0

Customer did not leave a comment.

Torious S. 
Rating:
3.0

Customer did not leave a comment.

AE S. 
Rating:
5.0

Nice and friendly

Crystal F. 
Rating:
5.0

Customer did not leave a comment.

karl G. 
Rating:
1.0

The particular company would not answer the phone and the people from 1-800-YOU-HAUL weren't able to help me which I understand. The vehicle did not have a working A\C and the lack of being able to contact them I was forced to drive in the heat of Atlanta with no A/C which is very dangerous for me because I overheat easily. I wouldn't recommend simply because of the lack of communication and the vehicle not being maintenance properly. Sensors were off as well.

kamiaya N. 
Rating:
5.0

The truck was in good condition. The gentlemen were curious & efficient! Thank you!

DEBRA G. 
Rating:
5.0

Easy

Adriane M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Burt W. 
Rating:
3.0

Customer did not leave a comment.

Annie D. 
Rating:
4.0

Customer did not leave a comment.

Darrin M. 
Rating:
5.0

Nothing

Jaqari D. 
Rating:
4.0

Customer did not leave a comment.

Jerome V. 
Rating:
3.0

To be a bit cleaner

Rosina A. 
Rating:
3.0

Who I really want to rate is the 1800 customer service. That's who I want to rate!

Adelaide M. 
Rating:
5.0

Great Customer Service! Thank You Much!!!

Amanda F. 
Rating:
4.0

My truck was a little messy around the cup holders

john G. 
Rating:
5.0

Excellent service

glenford G. 
Rating:
5.0

I was sent to the wrong location to pick up the truck and luckily the manager was there. He assisted me with a truck with a larger truck the same rate along with the assistance of the customer service person and I was able to stay on schedule with my movers. Thank you so much

Cheryl B. 
Rating:
2.0

Customer did not leave a comment.

vicente H. 
Rating:
5.0

Customer did not leave a comment.

Malikatah C. 
Rating:
5.0

Customer did not leave a comment.

Lillie P. 
Rating:
5.0

Customer did not leave a comment.

Quenshanna W. 
Rating:
4.0

Customer did not leave a comment.

Sammy S. 
Rating:
5.0

Inside vehicle can be cleaned and sanitized along with air fresheners

DWANE S. 
Rating:
5.0

Customer did not leave a comment.

Sherrie I. 
Rating:
1.0

The Truck was dirty inside and out, ENGINE LIGHT was on,made sounds if it was going to brake down. No I will not recommend this COMPANY to ANYONE. Also I placed the order specifically requesting a DOLLY,but when I got there no DOLLY.

James P. 
Rating:
5.0

Great experience, very helpful folks at the u-haul pickup location. I'll definitely rent there again. Wonderful...

Curtis J. 
Rating:
1.0

I rented the truck on April 28 at 4:00 pm returned it April 29 at 1:40 pm called the 5 times they was there at 1:30 supposed to close at 6:00 pm! I didn't even have the truck 12 hours had to put the key in the dropoff box I only had the email copy of my contract call the main UHaul company they said they would make a note of the truck being there at 1:40 pm! Taking tool auto check the truck back in today April 30 at 8:31 am! I didn't have the truck for the 2 days I was still charged $228.00 for a one way trip! I will never deal with this again! Taking tool Auto shouldn't be a Uhaul dealer!!!!

James M M. 
Rating:
5.0

Keep Tyreek

Marlon A. 
Rating:
4.0

Customer did not leave a comment.

Montavius B. 
Rating:
4.0

They have good quality very good manners ,

WINSOME N. 
Rating:
4.0

The trucks need to be cleaned after everyone returns them. They also need maintenance both tires and engine.

WINSOME N. 
Rating:
5.0

Customer did not leave a comment.

Khandyce S. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

LaMetrick M. 
Rating:
4.0

Customer did not leave a comment.

samuel L. 
Rating:
5.0

Customer did not leave a comment.

SANDRAELAINE G. 
Rating:
5.0

Very friendly staff.

WINSOME N. 
Rating:
5.0

Kyree was the customer service rep who welcomed me to the office. He took my order and listened to my concerns. I was given a clean truck. The check in process was simple and fast. I will recommend this location to my friends.

Valerie C. 
Rating:
3.0

A few undocumented dents in the truck. It took about 35 mins to get verified . I was sure how to use the app

Karen B. 
Rating:
5.0

Customer service was great

CYNTHIA T. 
Rating:
5.0

Nothing to improve on. The process was seamless.

Jaylen W. 
Rating:
5.0

Customer did not leave a comment.

Charlotte F. 
Rating:
5.0

Customer did not leave a comment.

KHALI H. 
Rating:
5.0

Customer did not leave a comment.

TAMMERRA P. 
Rating:
5.0

Kyrie was very professional and made the renting process extremely pleasant.

COLIN B. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

RICKEY B. 
Rating:
3.0

Customer did not leave a comment.

Articher W. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
5.0

I would recommend this location because the manager was quick to correct an error with our reservation. Our 26' truck was mistakenly taken by another customer. The manager called, had the new contract issued and we were on our way within 15 minutes.

INGRID F. 
Rating:
2.0

MORE OVERSITE OF THE PICKUP/DROPOFF LOCATIONS. THE LOCATIONS SHOULD TAKE MORE PRIDE IN BEING A REPRESENTATIVE OF THE UHAUL BRAND. THE CUSTOMER SERVICE SHOULD BE NOTHING LESS THAN SUPERIOR, HOURS OF OPERATION SHOULD BE STRICTLY ADHERED TO SO THAT CUSTOMERS TIME AND SCHEDULES ARE RESPECTED. I CAN ON AND ON BUT I WILL NOT...I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE IN MY CIRCLE.

ANTHONY S. 
Rating:
3.0

New equipment

JOHN B. 
Rating:
1.0

They charged my card twice and have not refunded my money. Some of the items that I was charged for weren't even provided.

Rashid T. 
Rating:
4.0

I did notice a loud noise as I travel coming from the truck.

Carolyn Y. 
Rating:
2.0

Being a first time user of uhaul was not so great. Good customer service should have offered a hand truck, blankets etc. because all of this is usually needed for a move. It was after I left the location I thought, “ how am I gonna pick these furnitures up.” Then I had to turn back to the u-haul to add one to my account. I thought one came with the truck.

MARJORIE G. 
Rating:
4.0

Good professional customer service

NAOMI C. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Thanks for everything 🙏🏾

TERAH J. 
Rating:
4.0

Tire had low air in it. The hand truck belt was broken.

SHERI R. 
Rating:
3.0

Customer did not leave a comment.

Alicia D. 
Rating:
5.0

Customer did not leave a comment.

NIYOKA M. 
Rating:
5.0

Customer did not leave a comment.

NEROE M. 
Rating:
5.0

Make sure cleanliness is done,great customer service.

VERONICA J. 
Rating:
4.0

Customer did not leave a comment.

DEMARCUS R. 
Rating:
3.0

Experience was horrible I had to make 2 trips which weighed Ohio in Georgia.... My stuff did not fit on the u-haul truck that was recommended based on what I was moving

PAMELA P. 
Rating:
5.0

It was a last minute rental and the guy the helped me was so commentating!! Great service!!

MCKINLEY D. 
No reviews have been submitted for this location.

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