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Lisa M
Customer Reviews for Tallahatchie Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never received a final receipt from U-Haul. I have been expecting an email but no such luck. I have nothing for my records and am having to track down how much I actually paid. Not a good business practice.
JEFFERY KExcellent service!!!
DAVID WI reserved a smaller truck and was given a bigger truck. It took more gas. I was also given1200 miles and that really was much more than what I was expecting before having to drive one hour and few minutes. My truck was over one darn mile and was charged 35.90
Alwanya LJohn was very helpful and great to work with went above and beyond
LIA Wwell done best I have ever used
JAMES GI booked it online, used the truck and dropped off the keys. No hassle at all.
STEVE AAs always the mew albany location was excellent
KAREN CThe guys in New Albany, MS could be a little friendlier
JOYCE AVery nice man on the receiving end. Very cordial.
KYLE CThe truck I used had a small lag in the steering, and pulled to the left.
JAMES AGreat customer service. Very polite would highly recommend
NEY GThis guy was so nice and patient.
KIMYADA FNA
Barbara C | Overall ExperienceI chose Oxford MS as the location pick up and LAST minute the location got changed to over an hour away from where I live and had to return to pack the uhaul. This resulted in me having to drive an extra two hours total and I also lost two people that were willing to help me move. This is unacceptable and I want to be compensated for my time
Devan WBest in town!
Brianna L | Overall ExperienceConvenient, climate controlled storage, near my home. NOTE: The climate controlled facility had a single 4-wheel cart (with a broken wheel). I wish there had been at least two carts, in good working order.
John L | Overall ExperienceWe arranged for a car carrier as well as a truck. When it came time to pick it up, no car carrier was available at that location. We had to drive to Fulton to pick up the car carrier, and then return home to load=wasting time.
KATHLEEN RKEEP UP GOOD WORK
MILES JNew Albany was great! Patriot station the pits.
JUSTIN HEverything went perfect
James S | Overall ExperienceTallahatchie Mini Storage was great to work with. Easy and quick in and out and return. If we need another rental, will definitely use Tallahatchie.
MICHEAL BEverything about my Uhaul experience was first class!!!!
Jackie BAwesome service and a safe place to storage belonging! I would use this facility over any other facility around the New Albany area for sure. The staff was great to work with!
GLEN M | Overall ExperienceIn addition to the friendly and helpful service in New Albany, I appreciated the emails and text updates, and especially the direct phone calls from 2 UHaul Reps in MS who were working to iron out the change of location and a change in available equipment given that the original trailer that I reserved for Oxford became unavailable. I appreciated their pro-active solutions and dialogue about finding a truck and location that would work on my end.
RONALD NI will always use this location for my U-Haul rental needs
DONNELL CThe customer service was awesome! I couldn’t have been more pleased anywhere else.
Katherine TProfessional and well organized.
Tamika WThis was not a pleasurable experience. I started at 6:50 trying to get my truck rental, I was finally able to access it by 7:55. When I logged in to the app it said that no equipment was assigned to this reservation. So naturally I called. The first representative said she fixed it and hung up. So I tried again. And it gave me that error. So I called again. The second representative said she would push it through manually. She did not confirm if I could find my key for the truck, if I could access the truck and then when she charged my card double the amount and I asked her she hung up. So I called back again- Adam was eager to help and was super kind but I wanted to talk to a manager. Travis was able to help me and refunded me the money. And made sure I was able to get into my truck. But I will not be using uhaul ever again. And this was my first time using your company.
Amorette FGreat customer service!!!
Jason BAmazing
Joshua KTallahatchie Mini Storage is highly recommended. Someone was always available to answer the phone or to speak directly in the office. It never felt "deserted" or scary in any way. The facility is well-maintained, and bill pay is simple. Can't ask for much more!
Stephanie G | Overall ExperienceNice place to rent a storage unit. The facility was clean, and the manager very professional and helpful.
Linda A | Overall ExperienceAlthough the office was closed, I was able to drop off my rental without issue.
JOHN ERepair right side tail light which went out while I was using the dolly.
Deury SEverything was good. Thanks
Jennifer KFabulous customer service.
Janet DNothing no
Deury SI had rented a unit for a couple of years and I've always been very satisfied with the ease of Entry and the cooperation of the people that work there thank you. A+
JAMES M | Overall ExperienceNothing
LARRY KI have rented space from Tallahatchie Mini Storage several times. This last time is because my house burnt and the few things that was left needed to be stored until I had time to go through the items. They were so nice got me the storage unit I needed as well as a U Haul. This is my go to place for storage. Clean and gated.
Kimberly O | Overall ExperienceJon is efficient, proficient and professional 5 star rating
Jay O | Overall ExperienceThey were very friendly and helped us solve an immediate need. I would recommend them to anyone in the area. Great propels
Brett A | Overall ExperienceNothing These are the cleanest maintained trucks around And the guy that is a mana get there is the best. Would recommend to anyone.
DEBORAH HNo improvement possible Perfect experience on both ends, both pick up and drop off went perfectly
WILLIAM SNo improvement needed
Marlyce CTupelo was a great decision for a uhaul. Then I was changed to pontotoc. There the experience was very different. I was to have a pickup there around noon. I arrive but no one was there. I called them 3 times but no answer. Considering that you have to drive out of the way to go to the pontotoc location, it was very disconcerting! So I called tupelo back. They then found me a trailer in New albany. The equipment there was good, the staff was helpful & friendly. Next time I need a uhaul in north MS, I would recommend tupelo on east main and/or park plaza in New albany!
Thomas TEverything was excellent !! Quick and Easy !!!
Annette CFriendly and helpful
Harold Gvery good experience
lonnie tThis representative is the best in the business. He is very knowledgeable and takes care of business promptly
TIM GThe staff was friendly and responded to my needs in a timely fashion. I am very appreciative of their excellent service and accommodating personality.
LaFadra MJonathan at Tallahatchie Stirage and UHaul in New Albany Mississippi is outstanding ~~ so helpful & always makes the moving experience easy! He’s the best UHaul Rep I have ever used and I’ve used many over the years~~~ thank you Jonathan for all your help! Andrea Edgeworth
Andrea EHe was VERY helpful and knowledgeable in regards to our unit and truck rental. He was very friendly when I spoke to him on the phone prior to renting.
Chris H | Overall ExperienceThe manager, Jonathan, was very knowledgeable, helpful, and courteous! Yes, I would recommend this facility.
Linda A | Overall Experienceeasy access and office very helpful
Harold A | Overall ExperienceVery useful, owner isn’t rude and will help you with whatever will definitely be back if I need a storage or a uhaul everything is neatly kept
Paris W | Overall ExperienceFacility was quick to make sure payment was received on the 1st of every month, they do not give refunds on remaining days left in month when you move out. So if they rent your unit after you leave they are getting twice the pay for your unit. I think that is very unfair and plan to let everyone know how shady this place is!
DUANE W | Overall ExperienceExcellent facility. Easy access. Informative courteous friendly staff. Will always use and recommend to everyone
Lou H | Overall ExperienceWe bought our own storage container so we no longer need to rent one thank you so much
JACK B | Overall ExperienceThis storage facility was the cleanest, most convenient and the most reasonably priced, for the amount of square footage. I never had any problem accessing my possessions and I always felt like they were secure. Thanks for the experience. Hugh & Mary Kilgore.
MARY K | Overall ExperienceSomeone broke into my RV in the last couple of weeks and took some things
Anthony H | Overall ExperienceExcellent service!
Mark G | Overall Experience