Customer Reviews for T&F Towing And Recovery Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful pleasure doing business with the man

Rating:

2.0

didn’t know everything was online, it was incredibly difficult to figure out how to do all of it. I was on the phone with customer service multiple times.

Rating:

1.0

Not changing reservations already made in system

Rating:

5.0

Nice

Rating:

2.0

Cab of truck was dirty, key pickup and location of vehicles were separated, no clear place to park personal vehicle.

Rating:

3.0

It was after hours and saw no one. Finding this location was difficult because it is hidden behind another more prominent business.

Rating:

3.0

It was ducked off that made it difficult to find because of the other company that was there blocking the signs

Rating:

5.0

Really liked the management he was AWESOME and very informative!!

Rating:

5.0

Very accommodating. Quick simple process. In and out. Definitely recommend this location.

Rating:

2.0

Took me 45mins to check this truck out through the ap and with help from your customer support. Way too long for self serve.

Rating:

5.0

Both employees were very eager to please and would rent from them again

Rating:

5.0

Called for drop off time and gentleman was friendly. Helpful with exact location information so I could route myself to the location for drop off.

Rating:

2.0

The location is convenient for us but it was very hard to find

Rating:

5.0

Nothing, it was great!

Rating:

5.0

Best uhaul experience I've ever had. Frank and his team went above and beyond to make our experience great! We will be using this location for all of our hauling needs.

Rating:

4.0

They were quick and love the service.

Rating:

3.0

Hard to find

Rating:

2.0

The location was not inviting at all! The guy who "greeted" me was smoking a cigarette the entire time I spoke to him. He was unhappy that I returned it early. And I've now been charged for something that I have no idea what for. Terrible experience !!!

Rating:

4.0

Staff was very friendly, the truck was great, and the suggested add-ons (dolly and blankets) were appreciated. We had not realized we had left ours at home so the questions were appreciated and the pricing was very fair. I would definitely rent from this office again.

Rating:

3.0

The staff seems capable and proficient. The 15ft truck was somewhat clean. I retuned it cleaner. The truck is need of serious work or retirement. The front end is sloppy and the noise level is almost unbearable. In the future I will ask for a newer model with less miles.

Rating:

5.0

Guys we’re a pleasure to work with. They both went out their way to make sure my rental went as smooth ass possible and explained all my options very well. No need for me to look anywhere else. They will be my preferred U-Haul rental place.

Rating:

5.0

Everything was great. Service was great and the guys were cool. Definitely will use them again. 😊

Rating:

1.0

Very hard to find!! You park and it took 20 minutes to find anybody.

Rating:

5.0

people were very nice and helpful.

Rating:

4.0

Was too high to get into cab , used a step stool. Was a strain & was afraid of falling backwards

Rating:

5.0

Dropped off after 9pm. Very easy to use APP and site had easy instructions.

Rating:

4.0

Nobody was at location 4:00. PM. Friday

Rating:

5.0

Excellent customer service.

Rating:

1.0

Truck was a death trap steering problem pulling my car

Rating:

3.0

Next time I will choose a U-Haul specific location during business hours. The mobile check in process was lengthy and the parking was not the best.

Rating:

1.0

I was charged for items I did not agree too. I did file a dispute and I am waiting to hear from someone.

Rating:

5.0

I reserved the last truck and he held it for me.

Rating:

5.0

Everything as expected. Quick n easy pickup n return. Truck functioned well. Manager pleasant n efficient.

Rating:

5.0

The owner is real cool, down to earth , but still all about doing it right. Great people, you can rely on

Rating:

3.0

The 24/7 app is slow for a pickup aithorization and slow for instruction in a truck retirn. I had a good cell signal for my smart phone on pickup and return

Rating:

5.0

Pick up and drop off was easy. Owner was very helpful and friendly.

Rating:

5.0

Did a very good job in helping me

Rating:

5.0

Work with mfg to get better more fuel efficient trucks

Rating:

5.0

The owner of this location was an awesome guy to work with.

Rating:

1.0

Not charging them for something they didn't want.

Rating:

5.0

Service was excellent. I needed a truck on short notice, because of failed reservation elsewhere. The internet directed me to two closed locations before I was able to find this one.

Rating:

3.0

Make sure vehicle is parked in the same location that is sent to the customer. It would help to save time and avoid frustration and confusion.

Rating:

5.0

I couldn't find your office right of way, hidden by the limo business in front and parked trucks in front of door but that's just me. Also had a hard time putting the right amount of gas in afterwards, ended up putting too much in. But everything else was smooth. Thanks.

Rating:

3.0

I ordered a dolly, but the dolly was not in the vehicle when we picked it up. Since it was a Saturday, the office wasn’t open, so we just had to proceed to move furniture without a dolly, which was frustrating.

Rating:

2.0

The suggested truck was in the return lot. The keys in the lock box were for a different truck which ended up having 3/4 tank of gas. The location was like a riddle as to where and how to find the keys or truck. Wasted about an hour trying to figure things out. Even though we had the wrong truck, it was the right size and things worked out fine.

Rating:

3.0

No one onsite when I dropped off the vehicle on Sunday at 1:27 PM.

Rating:

5.0

1. The place is good, and I always have a good experience there. I have never had a problem there once, and I have rented from there multiple times. I will always go back there, and yes I would definitely recommend renting there for anybody, easily. thank you, Joshua

Rating:

3.0

It was part of a junk yard…

Rating:

3.0

Dropped off after hours.

Rating:

1.0

Beware do not use they charged $800 cleaning fee and would not give it back Just laughed at us. Do not rent from these guys

Rating:

5.0

I really liked these guys. They are very friendly, accommodating, and efficient. These guys are hard workers and I highly recommend them.

Rating:

4.0

T & F Towing has a fantastic family. All are very knowledgeable about your products. I will use them again.

Rating:

3.0

people were not at the facility when I dropped off trailer

Rating:

5.0

Customer Service was great and very friendly not to mention price was great !

Rating:

3.0

Truck was still dirty ...I only requested an appliance dolly but was also charged for a regular dolly....and to return it was really hard ....the link wouldn't work for almost 20 minutes

Rating:

5.0

1. Everything went smooth. It is a very good location. They are very easy to work with, and had no problems. Thank you very much, Joshua

Rating:

1.0

I wasn’t informed the location would be closed when I picked up. No one told me I had to check in online. The app malfunctioned and never gave me a code. I spent 45 minutes trying to get help. Once I got the key I found there was no appliance dolly that I paid for and confirmed twice in advance. There was also no ramp up to the truck. No straps, literally nothing in the truck. The experience could not have been worse. 0/10. Would not recommend.

Rating:

5.0

Frank was very helpful. Assisted me in hooking everything up and loaned me his own 7-Flat plug