Customer Reviews for T&D Automotive
(U-Haul Neighborhood Dealer)

242 reviews

2560 Woodman Dr   Kettering, OH 45420

(937) 835-3818

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(937) 835-3818

2560 Woodman Dr
Kettering, OH 45420

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
3.0

The same location where I reserved it

Donald G. 
Rating:
2.0

Customer did not leave a comment.

Kirsten K. 
Rating:
5.0

Overall, very nice employees; however, I was very concerned at the number of people walking around the store not wearing masks with seemingly no enforcement...

ALEXANDRA M. 
Rating:
5.0

The mobile check in went great easy pick up and easy drop off. I mistakes and dropped keys in before checking truck back in but it still worked out and was right around the corner from my house. Will use again!

BRANDON A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
3.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

No customer protective measures were in place for COVID-19 transmission.

DALE L. 
Rating:
4.0

Customer did not leave a comment.

bob K. 
Rating:
4.0

The dolly was not on the truck and I was still charged. Please refund me the dolly charge.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Junko O. 
Rating:
5.0

Actually the whole process from beginning to end went smooth thanks.

James J. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
3.0

There was quite a bit of snow & ice and the owner was able to clear off the snow but not the ice. When asked if he had an ice scraper, we were told no. Just seems if you are renting a vehicle for liability reasons you'd want to have the windshields cleaned off. Vehicle was not clean, but free of garbage. Definitely appreciated the availability of the van last minute.

Toni D. 
Rating:
5.0

Great customer service

David G. 
Rating:
3.0

Nothing

Allan S. 
Rating:
3.0

The location was fine, but the app check-in process was horrible. The photo function kept failing. If my wife weren't there with her own smart phone, it never would have worked. Added at least half an hour to my trip, but didn't give me credit on the back end for the time delay.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

I just dropped the equipment off but the box was easy to find and in a convenient location

Victoria O. 
Rating:
4.0

Nice guy for sure!

Patricia K. 
Rating:
3.0

Our interaction was so brief I don't feel comfortable giving only a yes/no answer. They guy was nice, but the truck was not checked for cleanliness when we were still there.

James M. 
Rating:
4.0

Lower milage rates for in town usage for under 100 miles (weekend rates)

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

LOIS D. 
Rating:
4.0

Previous user probably had a dog in van. Air freshener would help.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Johnnie E. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

Tammy L. 
Rating:
3.0

I was charged for a dolly when I didn't receive one.

Roberta R. 
Rating:
5.0

Great experience, no complaints

Jason M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Mobile check in was tricky.

Darlena P. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
3.0

Customer did not leave a comment.

Sarah R. 
Rating:
1.0

Customer did not leave a comment.

Toby L. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

The service here was great, very friendly and accommodating. I would definitely use them again.

Joe R. 
Rating:
2.0

The location was not as bad as U-haul. U-haul charged me extra because my employee dropped the trailer off after hours. I was not aware my phone had to take the trailer to the drop off location. My employee was permitted to pick up the trailer at this location but not permitted to drop off without me.

Robert N. 
Rating:
4.0

The mobile checkout procedure took nearly twenty minutes, and the website gave no indication of whether any progress was being made until an agent finally replied to my second chat request after over ten minutes.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Vladimir B. 
Rating:
5.0

Very good experience picking up the rental. Staff member was very friendly and professional.

IL YOUNG B. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
3.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH C. 
Rating:
5.0

Customer did not leave a comment.

Denielle R. 
Rating:
5.0

Customer did not leave a comment.

Corbin P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Duanej M. 
Rating:
5.0

Great Experience all around.

Preston M. 
Rating:
4.0

Was expensive

Vicky S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Aside from taking a lil while, I loved the mobile check in/out process. It did take longer than I think or hope it would normally.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Not a whole lot,its a small area..Its easy In and out.The guy running it was nice and helpful.I will go there again

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Tyler M. 
Rating:
4.0

Customer did not leave a comment.

helen N. 
Rating:
3.0

The truck was filthy w dog hair, food, ashes and standing water in cup holders. The back inside hauler had not been swept.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

christena H. 
Rating:
4.0

Customer did not leave a comment.

Deveonna B. 
Rating:
5.0

Great service and equipment.

Victoria B. 
Rating:
5.0

Location was perfect, easy access, great customer service. Will definitely use this U-Haul location again.

Rosemarie G. 
Rating:
4.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Would use again. Only thing I wish I could have dropped it off at a location closer to me. But they said we couldn't.

LIANNA I. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
1.0

They were closed when I went to pick it up and I had to wait on the phone for 30 minutes to pick it up. I don't think I'll ever use U-Haul again

Jeffrey N. 
Rating:
4.0

Customer did not leave a comment.

Candy B. 
Rating:
5.0

Quick, easy pick up and drop off!

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kathi H. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
3.0

This appears to be a small, one-man business and the operator is apparently a hard worker and supplementing his income with rentals. It's a very high traffic location, and I think the relationship between him and UHaul is very good one for both. I rated it average because there,s nothing wrong with average.

Steven M. 
Rating:
3.0

Self drop-off when location was closed. Can't provide feedback. It WAS helpful that a sign on the “key drop box” said to go online to complete the process. I would otherwise not realized I needed to do that. Thanks for posting that.

Todd B. 
Rating:
1.0

Looks terrible outside and not good location. You have to do everything on the phone to check-in the truck when you return it and all the answers it asks and run around the truck to take photos to upload, but doesn't use the info to communicate with the customer after closing out the contract, just charges are made to mu credit card.

Debra C. 
Rating:
5.0

Darrel was very helpful and answered all my questions. I appreciated his patience. Highly recommend.

Joleen C. 
Rating:
3.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
3.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

Quick, easy drop-off.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Gerie H. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
2.0

This was a non-attended location. The truck was OK but we had great difficulty checking in because location services on my Safari was not turned on, even though location was active for other sites. This should have been made clear before on the confirmation email prior to me waiting for 30 minutes on Customer Service when I have to get to a moving situation with people waiting on me. Unacceptable!

tom R. 
Rating:
2.0

When I first went to this pickup location at 11:30 AM, it was closed and had a sign on the door that said would return at 1:00. So I had to go home, reschedule the pickup for 1:00, and then return. Not being open during open hours is unacceptable. I understand that the truck is not waterproof. I did go through a lot of rain and some water did get in. Since the only things that got wet were in the back and on the floor, my guess is that it came through the bottom of the door. A better seal or other method of keeping water from coming in through the back door would be good.

gregory C. 
Rating:
4.0

Good service.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
1.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

I was just a little bit late with my return and was charged a second full day. No slack. No grace.

Paul C. 
No reviews have been submitted for this location.

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