We were supposed to pick up at Springboro pike and they sent us to the U-Haul on Woodman Drive. Either you take reservations and honor them or you do not. This was a major inconvenience and unacceptable. At the very least they could have called us prior to the reservation before we drove to Springboro pike only to be told we had to drive to woodman to pick it up. Terrible customer service and inept managers.Benjamin H.
Moving Truck Rental in Kettering, OH at T&D Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kettering, OH 45420
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
After hours drop off fee is not cool, Fine print, I realize Expect pictures of equipment and a bad review onlineGERALD W.
The same location where I reserved itDonald G.
Overall, very nice employees; however, I was very concerned at the number of people walking around the store not wearing masks with seemingly no enforcement...ALEXANDRA M.
The mobile check in went great easy pick up and easy drop off. I mistakes and dropped keys in before checking truck back in but it still worked out and was right around the corner from my house. Will use again!BRANDON A.
No customer protective measures were in place for COVID-19 transmission.DALE L.
The dolly was not on the truck and I was still charged. Please refund me the dolly charge.Michael H.
Actually the whole process from beginning to end went smooth thanks.James J.
There was quite a bit of snow & ice and the owner was able to clear off the snow but not the ice. When asked if he had an ice scraper, we were told no. Just seems if you are renting a vehicle for liability reasons you'd want to have the windshields cleaned off. Vehicle was not clean, but free of garbage. Definitely appreciated the availability of the van last minute.Toni D.
Great customer serviceDavid G.
The location was fine, but the app check-in process was horrible. The photo function kept failing. If my wife weren't there with her own smart phone, it never would have worked. Added at least half an hour to my trip, but didn't give me credit on the back end for the time delay.Stephen K.
I just dropped the equipment off but the box was easy to find and in a convenient locationVictoria O.
Nice guy for sure!Patricia K.
Our interaction was so brief I don't feel comfortable giving only a yes/no answer. They guy was nice, but the truck was not checked for cleanliness when we were still there.James M.
Lower milage rates for in town usage for under 100 miles (weekend rates)Kimberly H.
Previous user probably had a dog in van. Air freshener would help.Philip W.
I was charged for a dolly when I didn't receive one.Roberta R.
Great experience, no complaintsJason M.
Mobile check in was tricky.Darlena P.
The service here was great, very friendly and accommodating. I would definitely use them again.Joe R.
The location was not as bad as U-haul. U-haul charged me extra because my employee dropped the trailer off after hours. I was not aware my phone had to take the trailer to the drop off location. My employee was permitted to pick up the trailer at this location but not permitted to drop off without me.Robert N.
The mobile checkout procedure took nearly twenty minutes, and the website gave no indication of whether any progress was being made until an agent finally replied to my second chat request after over ten minutes.Elizabeth C.
Very good experience picking up the rental. Staff member was very friendly and professional.IL YOUNG B.
Great Experience all around.Preston M.