Customer Reviews for T&J Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of T&J Chevron

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Stephen F. on

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very professional

Pamela W. on

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He was he was very rude was not courteous at all I did not get a thank you or anything else and I was also charged $75 that I shouldn't have been charged I've already called my bank so I need someone from you the U-Haul company to contact me my name is Pamela Williams cell phone number 706-713-7875 thank you

TODD G. on

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Walton C. on

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KEVIN S. on

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I hardly know where to begin. In the first place, we asked U-haul to allow us to pick up our truck at the Old Adams store which is just a short distance from T&J Chevron. We were warned that U-haul may not grant this request, and this was correct. We were told to pick up our truck at T&J Chevron and that the truck would be ready at 8:00 am, which is exactly what we needed. We rushed around and got there bright and early, as we had hired movers who were coming later to help us, and my husband wanted to get an early start preparing the way for them before they arrived. We got to T&J and we were met by a VERY nice young man named Seth, who is the ONLY good thing about that place. He was incredibly kind to us and told us he was not trained on U-haul, so he would have to call his boss, Jan, and she would come in and help us. I had to run some errands, so my husband waited there for her to arrive. When I got back, she informed me that U-haul's computer system was down, but she would need us to take a photo of my husband's driver's license with our phone and email it to U-haul. I told her we do not have a phone that takes good pictures, that we only have an older flip-type phone, and I would try, but I didn't think it would work. She was SO gruff and somewhat hateful about it, but nothing like what happened later on. She said U-haul's computer system was down, but she had called her boss, and he said to go ahead and override the need for the phone photo since the system was down. After her unsuccessfully attempting to connect with U-haul, she said she would call us when the system came up, so we left and went home to wait. It was a HUGE inconvenience to us with all we already had going on. Jan called a while later and told us the computer was back up. I told her I was getting ready to take a shower then be there. She was abrupt on the phone. We got there as quickly as we could, and on our way Seth called to tell us she had already left and would not be back until 2:00!!!! My husband told Seth that this would not work, and we HAD to get the truck ASAP because the movers were coming, etc. Seth called her to come back, and we got there first, and when she walked in, my husband said, "I'm sorry." She was so hateful and wouldn't even acknowledge that my husband was speaking to her! No apology. Nothing. She was SO mad that she had to come back and treated us TERRIBLY. She was so hateful and rude and made us feel so bad when all along NONE of this was our fault. She told me she needed the photo, after telling me earlier that her boss said to override that, and I told her AGAIN about not having a smart phone, etc. She YELLED at me and was just awful acting, and we told her we were about ready to go to Penske and I told her not to yell at me. That made her even madder, and she said, "You should go to Penske! Go ahead Bye!!" Something along that line. We couldn't believe we were being treated like this. It was beyond stressful and

Matthew S. on

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Have all the supplies that were rented with the truck available.

Russell G. on

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Employee was super helpful. Even though they had just switched to the new uhaul system she made it work and was very sweet and polite. ...side note: although I know this will fall on deaf ears, both locations had just had the new uhaul mandatory systems roll out. Unfortunately like most large corporations the I’m sure only large city test markets were used...that’s not your nitch...it’s all of the minor cities and towns that make you so convenient. Believe it or not MANY of these towns are too rural or in mountainous areas and can’t connect making your systems a hassle and headache for your customers and these small drop off location employees. Just a thought, think of the big picture. Other than that, it was a pleasure. Best regards

Matthew S. on

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On my first rental this week I was given a broken dolly. On the second rental they didn't have the furniture pads or the dolly. Also if you use this location do a mobile pick up because they aren't actually trained to complete the process in person.

Eric H. on

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Have a human at the facility to help out.

Mike S. on

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I was asked to take pictures of the gas level and I was asked to bring the blankets inside as well as the other equipment. I finally told your employee that I was his customer. Is what it is. Check in was great check out sucked.

Susan R. on

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Richard F. on

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Deborah S. on

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Jacob F. on

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Pat J. on

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VINCENT D. on

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I went to the Uhaul location in Cleveland, GA to pick up the Trailer... got there at 9 am.. left over an hour later because the clerk at store could not figure out how to complete the order because of issues with a new registration process where I was forced to use MY phone to take a picture of my Dr License and send it back to Uhaul in order to rent a Trailer...If you want a copy of my Driver Lic fine make it but dont expect me to have to count on my phone to complete a registration to rent a Uhaul. Extremely frustrated at this point, anyway, I waited for over an hour because of issues in your system with the process. In addition I was expected to complete the order process by using my phone to take a picture of my driver license and attempt to send it to Uhaul. Poor data connection prevented it from working and I should not have to be forced to use my phone to register the Uhaul on my phone anyway when its your companys responsibility to complete the registration. ClerI asked the clerk if there was anyone who could help them and they said on a Saturday morning no less ( the most busy time of the week) s she could not get in touch with anyone at Uhaul because no one is available and they were closed at Corporate offices. Extremely frustrated with your process and if I have another choice next time I will be using another company. For a company that does over a Billion dollars a year not to have fully trained dealers and a seamless rental process is totally unacceptable. Why should I be forced to do your Clerks job in renting YOUR product? Extremely poor management and follow thru on Uhauls part. Only excuse from the clerk was they recently changed their process and that was why they couldn't figure out how to complete the registration...Unbelievable.

George P. on

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Roel R. on

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Dude needs better customer service approach.

JIM P. on

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Jan R. on

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Make sure the location has the truck before you reserve it.

James S. on

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DANIEL H. on

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William G. on

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Great Service, Great Location, easy pull in and out.

William G. on

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Excellent service. Knowledgeable and friendly.

Angela A. on

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Either the lady was overwhelmed or not sure how to do it. Also the phone number given kept going to a fax machine. Very disappointed that I was charged so much mileage when I clearly put in my order for Dahlonega and had to drive out of our way to the third location that was picked for me. My move was a local Dalonega move and the chosen place here would have better served my budget.

SCOT S. on

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Dennis H. on

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Susan D. on

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Patty F. on

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Great Customer Service.....super fast

Randy M. on

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Customer did not leave a comment.