The main thing I hated was that at no time I was given a hard copy receipt I still want one not something that I have to look up on my phone create a password and go through all that crap yes I'm old school I'm still going to call to have you send me a hard copy ken Wilson
KEN W
Customer Reviews for T&P Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nasty
DANIEL ZNot much. The guys at T&P are always helpful and accommodating.
TREVOR DBuenos
GLENDA MIt was great
DOUGLAS CEven though I had used the Uhaul app to make my reservation, I had to repeat much of the info required to rent a trailer. Seems redundant and a waste of time for customer and agent.
ENNO LRichard was very rude to me. I was asking why I was charged $392 and then got a bill for $262, he told me I was to hard to deal with then told me to call U-Haul and hung up on me.I wasn’t rude to him at all. I had a very calm steady voice. I’ve never been treated like that being I’ve rented there before. When it was Floyd’s he never treated his customers like that.
Joseph CWait time took longer than expected. Make sure trailer tires are up to code
Kris GDon't have anything but I would like to say the guy at the front desk was very professional and helpful keep up the good work
MICHAEL MGreat to get to know our new local U Haul dealer
Robin MNo one was there but did return remotely
VICTOR AAll the staff I spoke with were very informative, professional, and helpful!! So glad to have them in town!!
BONITA BThe complete transaction was Excellent, from the renting the trailer on line to picking up the trailer. Office and people helping were very friendly and extremely helpful. I have used this rental place on N Grand Ave 3 times before and it seems like it gets better each time (if that's possible). I would recommend this UHaul location in a heartbeat. Thank You for caring for your customers.
Albin FWe initially reserved a 5X8 and up graded to the 6X12 and I was completely satisfied as to how well it trailed behind my F- 150 , there was no swaying as well, so yea, thanks for trying to maintain quality equipment
rodulfo gOutstanding service!
DAVID WGreat experience friendly service and price was excellent
ESTHER CGave me a newer truck than planned, but the license plate got confused on the reservation. It worked out all right
Douglas Wmake reservations correctly, let's just start with that. the agent at this location put the wrong sized truck and the wrong pickup time, even though I was there in person making the reservation and it was not busy. I was mystified and had to waste more time calling to change what he put in wrong.
FAITH PExceptional customer service, very nice store.
Stefanie EFast and efficient I was able to go pick up my truck in minutes. I appreciate the good service.
anthony sGentlemen are friendly and helpful, I appreciate them and their services
CHIYANNE WReally appreciate new owners , super helpful and friendly, would totally recommend them..
mary bThe customer service was excellent! Very happy with entire experience.
MARY BNeed customer service help.
MARTIN LNew vendor, took over from previous owner. Definite improvement, old one should have retired 10 years ago. Grumpiest bastard in an already grumpy town. New guy was very pleasant (Eddie), however, there is no phone# anywhere on UHauls site to contact them. Makes knowing return hours sketchy.
MARK K