Self-Check in took over an hour as the website / app was down. This out our group behind on loading and unloading, not great when you are paying staff by the hour.
Ronald P
Customer Reviews for T&S Steel Building
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome place and ppl
Arthur CWe love this location, and the people are great! Thank you for making it easy! Stage It
Tammy TI rent frequently from Uhaul. Many times I have had to hook-up the trailer myself and they just come out and take a photo. I am in my 70’s and don’t appreciate having to do that. They are regularly not open during business hours. Finally, after a friend heard about my experience, he has offered to let me use his trailer. Good-bye Uhaul.
David CVery helpful and quick transaction.
dan aEverything was smooth and easy. Excellent service.
JON BIf your going to rent from U-Haul do it in person. I used the app and it was a nightmare. It took me over an hour to get into the vehicle and afterhours customer service wasn't even there.
Darlene WThey were awesome to work with I had rented a smaller enclosed trailer over the phone when I got there realized it wasn't big enough and they were able to upgraded me to a bigger one very helpful explained everything very well .Yes I would recommend them to anyone looking to rent a trailer. THANKS
robert bThey did everything right, they don't need to change anything.
jim dThis location and the owners of this business have 10 stars in my book. Professional easy to get into location new clean trailers they are my best friends!
Tammy TVery nice and helpful!
Dennis SCost way to much money! Gave me one price then charged me another. The pickup process was ridiculous. Never agian will I rent a uhual
kayla mGreat customer service! Would highly recommend!
RACHEL AVery satisfied with my experience!
John WYo did all excellent, the girl that dispatched me the truck is beautiful
Octavio FThank you!
David AService was great!!
kathleen jClean place
EDDIE FOk for drop off
james bThe truck was parked in an unlit area and the gas tank was not filled. The pickup location was changed by Uhaul. I should not be charged for an additional day due to Uhaul changing my pickup location and inconveniencing me. Now you are charging a fuel charge because the tank was not filled. I can send a photo of the dashboard showing the mileage and the state of the gas tank. Please address these issues. Thank you Barbara Jones
Barbara JGreat experience. Got most of what I needed moved.
George WLoving owner. Community friendly. Goes above and beyond. Caring for customers. Most we efficient. Best Company in Michigan
MARY Mneeds new wiper blades. When someone calls or comes in for a quote explain there is a $100.00 deposit! Most people don't stand there and read invoice after the fact.
JAMES SCustomer service both on the phone and at the pick up location was wonderful! Both people were kind courteous and willing to answer any of my questions.
Peggy MCusstomer should be reminded that the rate is for exct mileage. Habor freight, Walled Lake
Kathryn SNo one was there to help unhook despite me making sure it was a business with staff. Showed up well within business hours to a closed sign
Megan BNothing, everything was great.
Shawn SThe woman in there was rude and not very helpful the guy working was phenomenal
Robert TI rented a auto transport the first trailer had no lights at all so they switched me to a different one and that one the lights would flicker while driving so I pulled over and found bad wires on the wire lead. I also do see why I had to pay for a 2 day rental just because I was dropping it off at a different location than I picked up from
Charles SNothing
Laurie LAccommodating, kind and professional.
Danette REverything was GREAT. I was in and out fast. No waiting
Mark RPoor service as my reserved truck wasn’t available. The online process isn’t even valid.
Richard HShane was terrific. Very helpful and accommodating.
joel aExcellent service.
joel aThis was an amazing experience! I had a last minute business venture pop up and needed a 26' uhaul right away. The owner took the time to find a truck when all were rented out from here to Indiana!!! The trip was a success and the experience was great! Thank you from my family to yours!
RYAN KNeed to check on lights before take off. Turn the head lights on but one side is not working
Tou HNothing great people running the business
ANDREA RStaff was great! Whole experience was very simple. 5 stars :)
Michael HWe arrived Friday to drop off equipment and found out that they were closed for ling weekend until 06/11/22. Would have been nice to know!
Jens RNothing their great people to go to friendly and kind good place to go
ANDREA RVery happy. Great customer service.
kelly bThe uhaul trailer was parked so close to large dumpster and other trailers making it hard to get out and drive out exit entry was blocked by large uhaul truck the trailers are very hard to lift
MICHELE Rsmall operation so no waiting in line.
Michael WHe is helping me with the return, as some U haul rep had me delivering the trailer to Muskegon, Mi and you were going to charge me $140.00 for a wrong location drop off, even though my receipt showed Standish, Mi This rental transaction has been a disaster from the start.
craig wwas not open when we drop the truck off
James LAwesome manager, very helpful. Highly recommend.
Kenny BShane up there at the standish location was awesome i called about ten minutes before closing time and checked availability of a trailer and they had one.. He furthermore agreed to wait for me to get there and stayed open just so i could get that rental!! Really appreciative of that.!! Awesome customer service!! Would definitely recommend to anyone!
Adrian MQuick and easy rental process; convenient after-hours drop-off.
BENJAMIN P