I was going to call to discuss the terrible inconvenience we experienced. Two days ago during our rental fiasco I sent multiple messages and heard nothing back. We completed the reservation online, did the online check in, set up for pick up using a mobile device. My husband gets to the pick up location and the wrong key to a much smaller truck was left. The dolly we had rented was in the smaller truck. We called and waited and waited, messaged and waited for 2 hours! Was on hold forever and finally someone called back. My husband just so happened to guess the code for one of the big size trucks we had reserved send was able to get the key and the person on the phone said "okay just take that one". We lost precious time and screwed up our day! U-haul you should do something to make this right!Robert C.
Customer Reviews for T&S Steel Building
(U-Haul Neighborhood Dealer)
Standish, MI 48658
Services at this Location:
- Monday - Friday:
9 am - 12 pm / 1 pm - 5 pm
10 am - 2 pm
Special Operating Hours
- 12/24/2021 - 1/8/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rick W.
Customer did not leave a comment.MARINDA RENA G.
Very easy process! Shane and Tiana were super helpful. This is our second rental from T&S Steel and we will be back for any future needs!BRITTANY RAEANN C.
Nothing. It was a great .easy process.Lora N.
Customer did not leave a comment.TOM J.
Fix left side blinkerPAUL EDWARD S.
Everyone was really nice. Thank youJANELL STORM M.
Customer did not leave a comment.PAUL EDWARD S.
It's fine the way it isMARK DEWAYNE S.
Customer did not leave a comment.Suzanne W.