Tried charge me for gas an it was over half full.an then she took that off an charged me twice for late day...lord they need help people better
Jetta S
Customer Reviews for Tarheel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent customer service
ralph gNothing was wrong with the uhaul. The truck worked perfectly fine and we had no issues with that. However, the representative at the store was extremely rude. Her name was Dee (or something close to it). There was a hiccup on the gas needle at return which is fine. We understood the fee with no problems. However, we are certain we returned with the correct amount of gas. That’s besides the point though. We didn’t take a picture of the gas needle at return to have as proof so that’s our mistake. Instead of trying to resolve the matter though, Dee kept interrupting as I spoke on the phone with her. She kept talking over me and eventually disconnected the call on me twice. Very unprofessional and extremely rude customer service experience. I’ve never had an issue with uhaul rentals and the uhaul itself was great but the customer service at this location was awful. I will be sure to never rent from here again. I will drive out of my way to rent from somewhere else instead.
Anthony LAll was good.
WENDY KGreat friendly staff
Dennis PGreat service from the employees at this location.
enrique aThe person was very nice and she helped me to get the trailer that I was looking for even though the Internet was down she was still able to confirm and process the trailer
ANDREW SDee’s customer service was absolutely outstanding…truly above and beyond
GORDON MRude/snappy on the phone and oblivious to what her job details were apparently. Didn’t check for the U-Haul and wasn’t planning on it from what it seemed like through the phone. still have not been reimbursed the money for the deposit
Amante DThey worked with me on getting me the best fit truck I could get at the time.
Sean DMake sure keys for the rental are accounted for prior to charging customer.
Terri SThe uhaul was dirty and got my stuff dirty.
James MNormally we can get in & out no problems, but the new check-in process takes forever, putting us almost an hour behind
Stephen RPlease make sure the gas is filled up, the equipment is inside the truck and when you check in on your mobile device the approval should be taken care of the day before.
Marta MEverything was good
Marian Mstaff honest and proffesional
Chris SThe staff were Knowledgeable , Professional and friendly .
HEATHER WFirst class customer service. I was very impressed.
DEWEYWAYNE BI called them to confirm they received everything they needed they were very helpful and willing to help me
WILLIAM HJackie was awesome.
MICHAEL TVery helpful. Came out, checked everything. Directions were spot on. Extremely nice and helpful. Would highly recommend!
Hank HThey were doing a great job
Peter FWhen we arrive to the location to pick up and have to wait 30+ minutes for an employee to fill out everything that we did already online there is no reason to have the option to do the process online.
RAKIYA MKnowledge and helpful staff.
Haroon MNothing from my experience this time. Easy to rent,use and drop off.They hooked up and disconnected at drop off.Friendly and Curious .
Teresa LStaff was super friendly and professional. They provided outstanding service.
LESLIE HYes I signed a contract, but have pics of before leaving the lot with less gas than what was initially in the vehicle when I returned it but GOD DONT LIKE UGLY IM BLESSED REGARDLESS OF BEING CHEATED OUT OF THAT 17.52, I will get it back double😍
TRACY FThey were very busy at the time I returned. They had issues with the U Haul application, which slowed the time I spent returning the vehicle. They were all courteous and apologetic.
Jeff HNothing, she's good at her job.
Norwood SNothing. Staff was friendly and accommodating.
JAMES LI was very pleased with my experience being it was a 1st for me ALTHOUGH the fact that there is a daily rental fee and you pay for milage but WHAT THE HELL IS RENTAL TAX? I was charged an additional $18 for RENTAL TAX for having a uhaul for only 2 days.
Amanda Amake sure the drop off location is not closed for three weeks. had to drop off at another location. all went well though.
isreal fA more efficient customer service rep. This one was slow and disorganized.
Randall DGreat service. Not a hassle at all.
Len SThey were great!
Philip TTarheel Hardware did a great job !!
Sonya SThis woman found that the truck was dirty and damaged not reported on the truck. She took care of it. She was very professional in dealing with this.
Gary FThe service was Quick and the people were polite !!!
Michael SVery helpful, even helped with connecting trailer - which we did not need because we didn't know how, just because of a bad back.
Bryon SVery nice people
susan kThe back of the u-haul was infested with roaches. If you rent from this place inspect the back - actually go in there!!! Disgusted.
Victoria KThe service was top notch.
Michael OThis location was phenomenal. The young lady I spoke with was a very big help. It was not my preset destination however. I called into the 800 go uhaul number due to the store they informed me to go to being closed from uhaul business and was given the run around and hung up on by some guy who was very unpleasant and unhelpful to the fullest extent. Thankfully I found this place and the lady at the desk did everything possible to help me and return my vehicle.
Larry LNothing
JORGE EImprove by making sure the address is updated and accurate. I drove around for an hour trying to find a U-Haul location to return the truck to.
Joseph FThe whole experience was really good and why we use only U-Haul
William WNothing u haul doing great job.
Justin H