Customer Reviews for Tarheel Hardware
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tarheel Hardware
Gary F. on
This woman found that the truck was dirty and damaged not reported on the truck. She took care of it. She was very professional in dealing with this.
Michael S. on
The service was Quick and the people were polite !!!
Bryon S. on
Very helpful, even helped with connecting trailer - which we did not need because we didn't know how, just because of a bad back.
susan K. on
Very nice people
Victoria K. on
The back of the u-haul was infested with roaches. If you rent from this place inspect the back - actually go in there!!! Disgusted.
Michael O. on
The service was top notch.
Larry L. on
This location was phenomenal. The young lady I spoke with was a very big help. It was not my preset destination however. I called into the 800 go uhaul number due to the store they informed me to go to being closed from uhaul business and was given the run around and hung up on by some guy who was very unpleasant and unhelpful to the fullest extent. Thankfully I found this place and the lady at the desk did everything possible to help me and return my vehicle.
JORGE E. on
Nothing
Joseph F. on
Improve by making sure the address is updated and accurate. I drove around for an hour trying to find a U-Haul location to return the truck to.
William W. on
The whole experience was really good and why we use only U-Haul
Justin H. on
Nothing u haul doing great job.
Hank B. on
This was a great experience. They had exactly what we needed and were helpful in making sure it was correctly hooked up and making sure we understood how it worked and what to do if anything were to happen. It was a wonderful experience and we will definitely be using them again in the future.
Meaghan B. on
The tow dolly we received did not operate as it was supposed to. We ended up dropping it off at a different location and decided not to use U-Haul for our trip. We are very dissatisfied in the U-Haul company.
Gillian S. on
I was originally scheduled to be at Warsaw, however, the uhaul wasn't available there. I had to add an extra hour onto my trip to go to this location. That added an extra hour onto loading/unloading my things. This caused me to have to unload in the rain and wait til the next day to finish and return. I went to return but the road to the drop off location was closed that day until 2pm. I had to wait for an hour with the police until they let me leave. Uhaul needs to update their online system so that the correct inventory is at the correct location and that the locations you are accessing are availble like they say they are. Overall a horrible experience.
Katherine M. on
Thank you for helping me figure everything out!! God bless!
fred H. on
very accomidating.
Robert E. on
Excellent Service ! Great Attitude ! Very Helpful !!! Had to drive out of the way for my Uhaul Truck, But with folks like Tarheel Hardware, It was Well Worth it !! Thanks a Bunch !!!
Kenesha A. on
Customer service at this location was very nice.
Richard N. on
My rental order was messed up twice. Two completely different locations than what I asked for, different days, and different times. They messed up the mileage from when we first left. Worst experience ever with uhaul
don Q. on
Your .99 per mile rate is nothing more than robbery!
David T. on
Trailer was dirty and equipment (dolly) was not available as promised
Craig M. on
We dropped off on a Sunday. This process was very convenient.
patricia A. on
Thank you for excellent service. Patricia
Kirk S. on
Was NOT happy I had to drive 30 extra miles to pick up the truck and they had not furniture blankets
PATRICIA C. on
Very helpful and friendly
Eneita M. on
My recommendation is to call the clients to confirm the reservations.
Lee H. on
Very customer friendly...
ANDREW O. on
Very friendly and accommodating customer service folks.
KAREN W. on
Just dropped the keys off, no contact with personnel.
TOM Y. on
The rep. at Tarheel Hardware ( U-Haul facility) was excellent and very helpful -A VERY GOOD EXPERIENCE! Ms. "D" is a real plus to your organization!
margaret S. on
The return was pleasant and the person I dealt with was very helpful. I would recommend this U-Haul site.
Ann S. on
Lights inside the truck were not working and we needed to load that night in the dark!
DEAN S. on
Very helpful and great customer service.
MILTON C. on
Very friendly staff! We forgot my utility dolly, but that was because we were having such a great time talking and laughing. Overall, wonderful experience.
RENANTE P. on
I came in, took awhile to get things going. Uhaul system very slow. They said they don't have utility dolly. But it was on my reservation email. But they cannot provide it. Good thing I bought one at Lowes. Took me at least 30 mins to get done with the transaction. Uhaul also initially texted me that truck was available at 12 pm. That threw me off my sched since I was looking to get the truck in the morning. So I have asked my friends to come in later to help. I had the sense to call in just to be sure the truck was there. It was probably around 9:30 am. And of course truck was there! Go figure. Uhaul scheduling is epic fail.
cynthia H. on
Nice people. Easy process. Only complaint is that its too expensive. If I hadn't desperately needed to rent a truck the same day, I would have went another route. Maybe enterprise, rental car services.
NORMA G. on
Your service sucks sent way out of the way to get the truck 40 minutes in the wrong direction to pick up truck in 40 minutes back to the house to start loading the truck you messed up my whole day I will never use you whole again and I will tell everyone about the sorry job that you do not use you
krystal L. on
If u confirm a reservation for a truck.....make sure the truck will be available. I had a credit and it was not applied. I used double the mileage because I was forced into a smaller truck. Was suppost to be 26 ft....I got a 17 ft. Over locations were ok....but ur travel dept is worthless. Im completely unhappy
raquel G. on
Mr. Bruce at Tarheel Hardware, Beulaville, NC asked about the truck and when I told him of all the problems he wanted to make sure that I had already called customer service and gave me his card in case I ran into any further issues. VERY NICE AND HELPFUL!
Lidy M. on
No