They very understanding. Easy to make and change reservations.
COURTNEY H
Customer Reviews for Tarheel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cashiers could have been a little more friendly or personable. Maybe because I was intruding on their lunch break?
Gregory PEverything is great
Andy AStaff at the store don't really know the process of returning a trailer & they are rather rude to their customers. The male who accepted the return laughed at me when parking the trailer! I spoke with 4 employees while trying to return it & 3 of them were rude.
kristy mOlder white gentleman that smoked excessively who hooked my trailer up was rude. Walter the Spanish guy was nice as was the black man that assisted me. The trailer had a broken leaf spring and assist cable on door was broken
GREGORY TTook care of me right away, made sure of proper I.D., made sure of gas and mileage. Very nice business
tray kAs I walked in to the business I was was greeted by a very friendly young-man. He directed me to a mid to older aged plus size woman sitting behind a glass counter. As I walked up to her counter she did not acknowledge me standing before her. I did not see a computer anywhere and she had her head down looking at her phone. I did not know if she was on facebook, reading a book, or what she was doing. There was no "It will be a moment as I am trying to get logged into the system" or any other type of acknowledgment. I decided to pull out my phone and start the return process on my phone through the U-haul app. When the woman finally looked up she had told me in a nasty tone that she had been blocked because I had started the process on my phone. I apologized and told her I didn't know she was trying to do it as she had not even acknowledged me standing there. She then smarted off that I might as well finish it. I proceeded outside to take the required pictures and completed the process. My future son-in-law picked me up and stated that most of the staff at this location have ill/hateful attitudes. This would be my last resort place to deal with in the future. Would rather pay for extra mileage than come back to this location.
Jonathan STried charge me for gas an it was over half full.an then she took that off an charged me twice for late day...lord they need help people better
Jetta Sexcellent customer service
ralph gNothing was wrong with the uhaul. The truck worked perfectly fine and we had no issues with that. However, the representative at the store was extremely rude. Her name was Dee (or something close to it). There was a hiccup on the gas needle at return which is fine. We understood the fee with no problems. However, we are certain we returned with the correct amount of gas. That’s besides the point though. We didn’t take a picture of the gas needle at return to have as proof so that’s our mistake. Instead of trying to resolve the matter though, Dee kept interrupting as I spoke on the phone with her. She kept talking over me and eventually disconnected the call on me twice. Very unprofessional and extremely rude customer service experience. I’ve never had an issue with uhaul rentals and the uhaul itself was great but the customer service at this location was awful. I will be sure to never rent from here again. I will drive out of my way to rent from somewhere else instead.
Anthony LAll was good.
WENDY KGreat friendly staff
Dennis PGreat service from the employees at this location.
enrique aThe person was very nice and she helped me to get the trailer that I was looking for even though the Internet was down she was still able to confirm and process the trailer
ANDREW SDee’s customer service was absolutely outstanding…truly above and beyond
GORDON MRude/snappy on the phone and oblivious to what her job details were apparently. Didn’t check for the U-Haul and wasn’t planning on it from what it seemed like through the phone. still have not been reimbursed the money for the deposit
Amante DThey worked with me on getting me the best fit truck I could get at the time.
Sean DMake sure keys for the rental are accounted for prior to charging customer.
Terri SThe uhaul was dirty and got my stuff dirty.
James MNormally we can get in & out no problems, but the new check-in process takes forever, putting us almost an hour behind
Stephen RPlease make sure the gas is filled up, the equipment is inside the truck and when you check in on your mobile device the approval should be taken care of the day before.
Marta MEverything was good
Marian Mstaff honest and proffesional
Chris SThe staff were Knowledgeable , Professional and friendly .
HEATHER WFirst class customer service. I was very impressed.
DEWEYWAYNE BI called them to confirm they received everything they needed they were very helpful and willing to help me
WILLIAM HJackie was awesome.
MICHAEL TVery helpful. Came out, checked everything. Directions were spot on. Extremely nice and helpful. Would highly recommend!
Hank HThey were doing a great job
Peter FWhen we arrive to the location to pick up and have to wait 30+ minutes for an employee to fill out everything that we did already online there is no reason to have the option to do the process online.
RAKIYA MKnowledge and helpful staff.
Haroon MNothing from my experience this time. Easy to rent,use and drop off.They hooked up and disconnected at drop off.Friendly and Curious .
Teresa LStaff was super friendly and professional. They provided outstanding service.
LESLIE HYes I signed a contract, but have pics of before leaving the lot with less gas than what was initially in the vehicle when I returned it but GOD DONT LIKE UGLY IM BLESSED REGARDLESS OF BEING CHEATED OUT OF THAT 17.52, I will get it back double😍
TRACY FThey were very busy at the time I returned. They had issues with the U Haul application, which slowed the time I spent returning the vehicle. They were all courteous and apologetic.
Jeff HNothing, she's good at her job.
Norwood SNothing. Staff was friendly and accommodating.
JAMES LI was very pleased with my experience being it was a 1st for me ALTHOUGH the fact that there is a daily rental fee and you pay for milage but WHAT THE HELL IS RENTAL TAX? I was charged an additional $18 for RENTAL TAX for having a uhaul for only 2 days.
Amanda Amake sure the drop off location is not closed for three weeks. had to drop off at another location. all went well though.
isreal fA more efficient customer service rep. This one was slow and disorganized.
Randall DGreat service. Not a hassle at all.
Len SThey were great!
Philip TTarheel Hardware did a great job !!
Sonya SThis woman found that the truck was dirty and damaged not reported on the truck. She took care of it. She was very professional in dealing with this.
Gary FThe service was Quick and the people were polite !!!
Michael S