I called them to confirm they received everything they needed they were very helpful and willing to help me
WILLIAM H.
Customer Reviews for Tarheel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jackie was awesome.
MICHAEL T.Very helpful. Came out, checked everything. Directions were spot on. Extremely nice and helpful. Would highly recommend!
Hank H.They were doing a great job
Peter F.When we arrive to the location to pick up and have to wait 30+ minutes for an employee to fill out everything that we did already online there is no reason to have the option to do the process online.
RAKIYA M.Knowledge and helpful staff.
Haroon M.Nothing from my experience this time. Easy to rent,use and drop off.They hooked up and disconnected at drop off.Friendly and Curious .
Teresa L.Staff was super friendly and professional. They provided outstanding service.
LESLIE H.Yes I signed a contract, but have pics of before leaving the lot with less gas than what was initially in the vehicle when I returned it but GOD DONT LIKE UGLY IM BLESSED REGARDLESS OF BEING CHEATED OUT OF THAT 17.52, I will get it back doubleðŸ˜
TRACY F.They were very busy at the time I returned. They had issues with the U Haul application, which slowed the time I spent returning the vehicle. They were all courteous and apologetic.
Jeff H.Nothing, she's good at her job.
Norwood S.Nothing. Staff was friendly and accommodating.
JAMES L.I was very pleased with my experience being it was a 1st for me ALTHOUGH the fact that there is a daily rental fee and you pay for milage but WHAT THE HELL IS RENTAL TAX? I was charged an additional $18 for RENTAL TAX for having a uhaul for only 2 days.
Amanda A.make sure the drop off location is not closed for three weeks. had to drop off at another location. all went well though.
isreal F.A more efficient customer service rep. This one was slow and disorganized.
Randall D.Great service. Not a hassle at all.
Len S.They were great!
Philip T.Tarheel Hardware did a great job !!
Sonya S.This woman found that the truck was dirty and damaged not reported on the truck. She took care of it. She was very professional in dealing with this.
Gary F.The service was Quick and the people were polite !!!
Michael S.Very helpful, even helped with connecting trailer - which we did not need because we didn't know how, just because of a bad back.
Bryon S.Very nice people
susan K.The back of the u-haul was infested with roaches. If you rent from this place inspect the back - actually go in there!!! Disgusted.
Victoria K.The service was top notch.
Michael O.This location was phenomenal. The young lady I spoke with was a very big help. It was not my preset destination however. I called into the 800 go uhaul number due to the store they informed me to go to being closed from uhaul business and was given the run around and hung up on by some guy who was very unpleasant and unhelpful to the fullest extent. Thankfully I found this place and the lady at the desk did everything possible to help me and return my vehicle.
Larry L.Nothing
JORGE E.Improve by making sure the address is updated and accurate. I drove around for an hour trying to find a U-Haul location to return the truck to.
Joseph F.The whole experience was really good and why we use only U-Haul
William W.Nothing u haul doing great job.
Justin H.This was a great experience. They had exactly what we needed and were helpful in making sure it was correctly hooked up and making sure we understood how it worked and what to do if anything were to happen. It was a wonderful experience and we will definitely be using them again in the future.
Hank B.The tow dolly we received did not operate as it was supposed to. We ended up dropping it off at a different location and decided not to use U-Haul for our trip. We are very dissatisfied in the U-Haul company.
Meaghan B.I was originally scheduled to be at Warsaw, however, the uhaul wasn't available there. I had to add an extra hour onto my trip to go to this location. That added an extra hour onto loading/unloading my things. This caused me to have to unload in the rain and wait til the next day to finish and return. I went to return but the road to the drop off location was closed that day until 2pm. I had to wait for an hour with the police until they let me leave. Uhaul needs to update their online system so that the correct inventory is at the correct location and that the locations you are accessing are availble like they say they are. Overall a horrible experience.
Gillian S.Thank you for helping me figure everything out!! God bless!
Katherine M.very accomidating.
fred H.Excellent Service ! Great Attitude ! Very Helpful !!! Had to drive out of the way for my Uhaul Truck, But with folks like Tarheel Hardware, It was Well Worth it !! Thanks a Bunch !!!
Robert E.Customer service at this location was very nice.
Kenesha A.My rental order was messed up twice. Two completely different locations than what I asked for, different days, and different times. They messed up the mileage from when we first left. Worst experience ever with uhaul
Richard N.Your .99 per mile rate is nothing more than robbery!
don Q.Trailer was dirty and equipment (dolly) was not available as promised
David T.We dropped off on a Sunday. This process was very convenient.
Craig M.Thank you for excellent service. Patricia
patricia A.Was NOT happy I had to drive 30 extra miles to pick up the truck and they had not furniture blankets
Kirk S.