Customer Reviews for TAV Electronics

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TAV Electronics

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Cynthia L.
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The woman at the rental desk was very knowledgeable about every step of the rental process and explained everything thoroughly and with clarity--including insurance options. We were impressed!

ELISABETH F.
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The lady who helped me check out the truck was great. Very kind and helpful. Makes U-Hail look good.

THOMAS R C.
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Very nice and accommodating staff. Very knowledgeable about equipment and equipment application. I highly recommend.

BRIAN S.
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The experience was very positive. They were ready for me when I arrived and when I returned. I did find the paperwork a little onerous but I believe that traces to mostly corporate directives and not the local office. Both Greg and Donna were efficient, knowledgeable and engaging. I was a little alarmed that some of the damage noted on the trailer (marked by small "x" stickers) related 1" or less scratches to decals Seemed a little extreme. But there was an extremely minor bump I put on the trailer safety brake and that was resolved without issue. In the end I viewed that as a positive that Greg and Donna paid so much attention to their rentals that you can be confident you will get a product that is in good shape. I will return next time I need a rental. They are definitely worth the 20 mile round trip.

Russell S.
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Customer did not leave a comment.

thomas G.
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Patrick K.
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JEFF M.
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CHERIE C.
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Fredric B.
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Matthew H.
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Online system is annoying when it tries to send you to a different location for your rental. TAV was great

Susan P.
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The location was fine. If a person hadn't happened to come by when I was there to pick up I wouldn't have been able to make it work. Couldn't get onto the site to get the code for the keys.

Martin G.
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nothing this location is awesome

HEIDI R.
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A great rental - good, friendly service, easy location, terrifically clean and able van, and upfront about costs. Perfect choice for my moving job.

GERALD W.
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Was excellent

Joseph C.
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Very professional, helpful and quick.

Barbara K.
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So helpful and informative! Thank you!

William K.
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If someone asks me about truck rentals, I would recommend Penske for long-distance. Good quality for less money. Grateful that UHaul rents pickups, as I had a local need. Cheezy that your system can't register the outgoing mileage to the tenth, as it apparently can with the incoming mileage. Obviously not a big financial deal, but the principle of it does not resonate well. Same with the seemingly robotic inflexibility when asked about a small grace period with which to return the truck. It was going out the next morning, and my 24-hr period ended about 5:00pm. I had asked about a possible grace period to return the truck within the next hour before their closing, and was met with no flexibility, and a comment that Manchester and HQ would see the electronic details of the event and frown upon any grace period. It was explained that sometimes rentals are for less than an hour (paying the daily rate) and that the rates were very reasonable for what you get. It was also explained that if the police had to pull me over for some reason at 5:45 pm, they could discover that my truck use was technically not under contract for those last minutes of the day. Sad, to me, that grace and lovingkindness have lost out to fear and expectation of evil. Not an enjoyable world to live in, for me. I would have been highly inclined to rent from UHaul again, and even to go out of my way to recommend, had they initially said "Sure, no problem, just return it before we close at 6:00 and you'll just be charged for the one day." Rather than, "It's due back at 4:49, so if you return it at 4:50 we'll have to charge you for the second day." Upon return, I found out from a second attendant that it would have been OK to get the truck back within 15-30 minutes of the due time. Would have been helpful to know that ahead of time, since I was working on an outdoor project depending on as much light as I could get out of the day. Also seemed a bit contradictory to the comment by that same individual about the possible police pullover, which I brought up with him. I guess there's a difference between 20 minutes after due time and 45. Bottom line for me had to do with what seems to me to be good business practice. Going a small extra mile for the customer, especially when we're talking about the end of a day, would yield measurably greater favorability and happily repeating customers. It makes a big impact on me, at least, and I remember them and look to repeat my business with them.

JUDY G.
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You were a great experience in a stressful time

Thomas A B.
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We were very pleased with the service at TAV electronics, very informative and helpful. no improvement needed.

MARC M.
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Customer did not leave a comment.

John T.
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KATHLEEN M F.
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MATTHEW L.
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I had such a horrible experience with this rental! First the location was changed to almost 1 hour away from me (from 5 miles away). When they called to inform of the change, they told my son could pick the UHAUL truck up & then they'd put my payment through when he picked it up. When he arrived, the contract had to be put in his name & payment in his name. However, his bank thought this was fraud & didn't put the payment through. I tried to call UHAUL main #. After 4 attemps & 45 minutes, I gave up. My son was at the site for over 1 hour to get this processed. I couldn't make a payment online or over the phone. This was such a difficult & stressful process. No one was helpful or tried to find solutions. The person on site kept telling me to call the main # even though I told her repeatedly that no one answered the phone. If possible, I will never use UHAUL again!

Kimberly D.
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Friendly knowledgeable staff

MONIKA C.
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Greg and Donna were great. When I had a snafu arise and they were understanding and patient regarding the rental. We will certainly rent from them again. Great Customer Service.

gary C.
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we rented an auto transport trailer. the owners were very thorough with the instructions and know the product they were renting. I highly recommend this location for uhaul.

Donna W.
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The woman who waited on me first was so very helpful. Explained everything, told me what to look for and what to expect. Van was very clean. It ran great and was a smooth trip. When I returned the gentleman was equally as nice and informative. Would not hesitate to rent again or recommend. Very good experience.

David C.
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The staff were super nice & helpful

Vicki I.
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The service was painfully slow. We were on time for our pickup and had to wait 20+minutes to speak with someone and start the process of getting the trailer. Very inefficient1 Directions on how to disengage the trailer from the ball would be appreciated as well.

MATTHEW R.
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Customer did not leave a comment.

Joseph L.
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Joseph M.
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Donna and her Husband were both very polite and nice. and they had our Truck and reservation ready and we were on our way in no time. Then Upon return we just had to wait, not long though, as each other were tending to other customers. They also have Many other items other than trucks. Very well supplied! It was a Pleasure doing Business with them.

matthew S.
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keep doing what you are doing!

STEPHEN C F.
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Great overall. The whole process went without a hitch. Will gladly recommend TAV and U-Haul to everyone.

Dwight W.
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Excellent Job!

Graeme B.
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Customer did not leave a comment.

geoffrey S.
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Really nice folks. Great experience!

Carter T.
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Customer did not leave a comment.

JOHN S.
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as far as my experience goes.....nothing. they were friendly, helpful and professional . I will rent from this location again !

maureen H.
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These folks are very helpful with giving us helpful information.

PETER F.
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Customer did not leave a comment.

Thomas B.
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Nothing, your agent (Greg Patten)was very helpful with my rental. Fast, courteous and friendly.

CHRISTINE G.
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Everything was perfect. Owners were extremely helpful.

Brett V.
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Customer did not leave a comment.

TIMOTHY R C.
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Customer did not leave a comment.

Chris S.
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Online check in experience was not quick or easy. Took almost an hour to complete with approx 45 mins of it waiting for an agent to approve me. Why isn't this all info that is asked when I reserve a uhaul and done in advance?

Scott R.
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The folks at TAV Electronics are great. They make sure the trailer hookup is correct. That all lights work to have a safe operation & safe experience. I will always do my U-Haul business through this location.

FRANK T.
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Customer did not leave a comment.

MICHAEL C.
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Paul C.
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David M.
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SCOTT J.
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Staff was friendly and helpful.

Thomas D.
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Friendly staff.

John K.
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Customer did not leave a comment.

Gary M.
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Christine R.
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Pickup on Sunday when they are closed was not a good experience, since my husband's UHaul reservation was lost, we spent an hour attempting to rent a truck, which pushed back our daughter's move in. Mobile App was not user friendly.

Jeanne B.
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Customer did not leave a comment.

maureen H.
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These folks are very good at communication and easy to work with.

Lori A.
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Great customer service. Helpful throughout the process

Amanda H.
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Customer did not leave a comment.

BRUCE W.
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Great experience. Trailer towed nicely. No issues.

Denise P.
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The team at this location were very nice, very patient, and very COVID friendly. The parking at the location was hard - it co-exists tightly with a school bus yard. I had to walk back and forth to move my car because I wasn't supposed to park there. Sign-age for the U-Haul parking would be helpful.

PATRICIA Q.
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Customer did not leave a comment.

Mariah B.
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Timothy S.
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JAMES A.
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LORRAINE S.
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improve on pick up, please!!! i called for estimate, gave my info. called to reserve, gave my (same) info again. went to pick up vehicle, was told it would take about 10 - 15 minutes. it took about 45 minutes, then another 15 to inspect the truck for dings, etc. and I had to give all my info AGAIN. agh. nice people though!

cheryl T.
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STEPHEN F.
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SARAH H.
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I rented a dolly and some furniture blankets... I was told they were in the truck but they were not.

KELLY M.
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Very friendly staff.

RICHARD F.
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TAV always helpful....thanks

MICHAEL M.
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Helpful and friendly

JANE D.
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Greg and Donna are very gracious . They explained all I needed to know about renting. Will definitely return To TAV.

IVAN L.
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Customer did not leave a comment.

STEPHEN D.
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Customer did not leave a comment.

Patricia B.
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Exceptional customer service

ANNE MARIE P.
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Great folks! Rented a pick truck and it worked well for my project. Thanks again??

Blake C.
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Customer did not leave a comment.

RONALD J C.
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James T.
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BRYAN S.
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David F.
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ALBERT F.
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When being basically rebuffed by another dealer in Canaan, NH, TAV did me right by recommending a selection of suitable trailers, and safety assessories. Their business acumen was exemplary.

JOSHUA H.
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Customer did not leave a comment.

KIRK S.
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A little more clarity about where to park when returning after hours.

R PHILLIP P.
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Everything was great

MAUREEN H.
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They were efficient and helpful. Made it easy for me.

JOSEPH D.
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Customer did not leave a comment.

Johnathan B.
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Overall excellent experience. Great service and equipment.

Thomas F.
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Customer did not leave a comment.

Jesse F.
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Efficient and easy

William S.
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Great customer service when we picked up at 10 am this morning.

Toby A.
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Customer did not leave a comment.

William C.
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BRIAN Q.
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Liz S.
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David L.
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They are quick, efficient and thorough! Thanks guys!

Johanna W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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