Please stop sending me to random â€œuhaul pick upâ€ centers which are really strange business in bad parts of town. I guess anyone can't sign up to be a uhaul center no matter what your business is. My last two pick ups have been very disappointing. Please up your game uhaul. This is ridiculous.HILARY P.
Customer Reviews for Tax On Wheels Inc
(U-Haul Neighborhood Dealer)
Houston, TX 77057
Services at this Location:
- Mon-Thur: 9 am - 4:30 pm
- Fri: 9 am - 12 pm
- Sat: Closed
- Sun: 7 am - 4 pm
Special Operating Hours
- 11/30/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephen F.
It takes 30 minutes to complete the pick up process on the app. It's very frustrating that this takes up so much of the rental timeBenjamin I.
There are no signs indicating where the trucks are located. There is just a banner on a fence where the keys are, nothing that points to that section either. I received instructions to go to the office at time of check in but it was closed. The online check in did not work. The check in and check out process through the app had issues and I was not able to complete neither.Eugenio H.
There were no instructions on how to pick up the truck and no one on scene to contact. Further, the truck was filthy. There was food and drink trash in the cab and trash in the back. We had to clean up all the trash and sweep before we could load.Mike P.
Better instructions needed to location drop box for keys. I went inside building and to the suite # on the third floor but there was no drop box near suite or anywhere by building or first floor. Finally found the drop box away from the building on wood fence. Some guidance would have been helpful.GENE C.
Customer did not leave a comment.MONSIEUR R.
Customer did not leave a comment.Gloria K.
Employee was unenthusiastic, aloof, and unprofessional. She was not wearing any sort of badge or UHaul branding on her clothes. If it weren't for her calling me that morning, I would not have known that she worked there and she was the person I was supposed to be meeting with. The rental pick up was in the back of an office building, and there was no specification on the pick up instructions where to meet the employee. The address has a suite number, but the expectation was that I was somehow supposed to know to meet at the back ally way of the building... The UHaul pick up area did not have any signs to direct customers from the front of the building to go to the pick up area. If I did not call the employee, I would not have known where to go.The employee also did all my truck rental transactions through what seemed to be her personal cell phone. I was a bit hesitant giving her my personal information and credit card information seeing how unprofessional out encounter was, but I felt like I had no other choice. There were no other employees around, nor any other sort of receipt of our encounter. I felt like I gave away my personal information to some random lady behind an ally way in exchange for a truck. Most unprofessional and shady feeling experience with UHaul in my years of using UHaul. Please do better.Nina N.
The lady was not helpful. I was charged for dollies and pads I did not get and took me 45 minutes to figure out the app and she did not stick around to helpSabrina J.
Customer did not leave a comment.MERY F.
Pick up was an absolute nightmare. The owner/manager was not there. No staff. Office closed. Forced to use mobile check in while standing in the ran. Uhaul mobile check in process was glitchy. Do whatever you can to avoid this location.Brandon K.
Customer did not leave a comment.VICTORIA S.
First my location was changed right before pickup, I got to the location and couldn't find the truck and due to the place being closed no one was there to assist. I then had to call two different customer service numbers before I could get to the truck and gain access to the truck which end up making me pick up the truck almost an hr after I scheduled the pickup. I finally got the truck to my first destination to find that the dolly I paid for was not on the truck.Diemetra M.
Customer did not leave a comment.GERARDO V.
Customer did not leave a comment.Dvasha D.
This was an unmanned location. I had troubled accessing the vehicle. I had to make several phone call to finally get access to the truck. It did not have the dolly or blankets I had preordered in the truck. No one to talk to. I HATE UNMANNED LOCATIONS!ESTELLA S.
This location, the lady was not in the office when I was waiting to pick up the truck. Then she showed up with that attitude. I had to wait beyond my pick up appointment because the lady had to clean the truck obviously the truck was not ready and the service was unsatisfying. Hope you take this seriously and talk to the agent overt here. ThanksBashir L.
Customer did not leave a comment.Jorge V.
The location is not what messed up my payment, but I've gotten overcharged by $100 and am still pending my refund.Hannah S.
This location is hard to locate, it's way in the back of a business park and the door was locked when I arrived to pick up. The attendant was in another office in the building and I had to call her to get her to come to help me. Also they did not have the furniture dolly or pads I asked for. This should have been communicated earlier as I didn't have time to go pick them up. Also, getting the truck turned in was difficult as the driveway is small and on the frontage road.Raymond M.
Mattress on the back of the truck.Aldo S.
Customer did not leave a comment.Anar H.
This truck was extremely dangerous to drive. The brakes barely worked at all, tires were close to flat and not much tread. There could have been a major accident if someone was not careful driving. I would not recommend this location or Uhaul in general after this experience.Denise A.
rented the truck for an hour. got charged for 4 days and will only refund me back for 1 day. got charged $100 for 13 miles and 1 hour rental. go rent from another location if you need to. still disputing charges.Frederick S.
Customer did not leave a comment.EZRA S.
Better customer service it was horrible never going here againZenia F.
good afternoon, I want to let you know through this way because it is impossible on the phone because I was left on hold two hours and two minutes from (12:01 pm to 2:03 pm) that today I could not rent their services due to poor attention and poor understanding, but what if they charged me on my credit card and they did not return that money because the lady told me that she could not cancel the reservation that said I did it by phone and I already explained what happened in that way, thank you very much, kindly Geiler Viva.Geiler V.
Recieved no paperwork with my truck and auto transport, transaction was run out of a car behind an office building, truck had less than a quarter of a tank, I had to disconnect and muscle an auto transport out of the way before hooking up the transport I was assigned, which turned out to be the wrong trailer after the agents at the drop off location couldn't find it in my contract. Oh, and someone left some dirty underwear and a full ashtray in the cab before me.Ian S.
No personal around. Only drop offbenjamin S.
Customer did not leave a comment.Ibrahim T.
Dolly reserved was not in the truck. Appliance dolly was there instead. Two dozen moving pads ordered were not in truck. Person checking out said the truck wasn't returned with any so I needed to go to another location to get the blankets. Representative was late. I had customer service call and they said they were downstairs in the cafeteria. Was late to my scheduled movers.David T.
Better indications. Signs ect. The parking lot has little to no drop off indicatorsbrandon M.
Very unpleasant lady, made it clear she did not want to deal with me and just wanted to get it over with so she could go home. When my card didn't go through she said an expletive to show her frustration, which to me seemed very unprofessional. In regards to the vechicle the drivers seat door did not unlock with the key so I had to jump over from the passengers side. Also I wanted a dozen moving pads/blankets but this location didn't care to let me know when I had confirmed the day before. Very put off to this U-haul experience not a good look for such a big moving company. Thankfully my drop off experience was the complete opposite.Johnny P.