Customer Reviews for Taylor Gas & Go
(U-Haul Neighborhood Dealer)

Rating:

2.0

The app needs to be fixed. They called me to return the truck even though I already return the truck.

Rating:

1.0

Rude staff and they lied on how many miles were driven. I have had to dispute this because of their dishonesty. I am insulted and will report them to the better business bureau for deceiptful practises.

Rating:

5.0

No thing

Rating:

3.0

Lower prices

Rating:

3.0

I was extremely unhappy about having my drop-off location changed at the last minute. I was at the original drop-off when I learned that my drop-off had been moved. You should not do that to your customers! I had plans that evening and having to figure out what was going on with the original drop-off location, drive to the new drop-off location and return the truck there, which is farther from my home, made me late for my dinner with friend. That was very aggravating! Poor customer service will deter future rentals.

Rating:

3.0

I was charged for six furniture covers when there was only three. Also I believe that there should be at least one person that is just there for u-haul.

Rating:

1.0

The process was confusing, the truck tire air was low when I got in and they said I had to fill it

Rating:

3.0

My first rental experience was better than the last rental experience from this location. The last rental the representative did not explain to me that I was going to get charged another fee for returning the vehicle late. After reviewing Uhaul website I did not find any information stating that if you returned a truck later than stated there will be an additional charge for the rental. Also, the representative at pick up or drop off did not explain there would be a charge if the rental was returned late. This location has just lost a repeat customer.

Rating:

5.0

Service was quick , fast and friendly.

Rating:

2.0

Better customer service. Felt like the employee did not help very much and was my first time with a U-Haul truck and thought i was suppose to know everything. Employee rushed me to Leave without telling me everything was ok with the truck and payment and i asked again to make sure my service was stopped and im not getting charged and he said you’re good and i asked one more time and he said “oh sorry your still being charged your not done yet”

Rating:

2.0

There was difficulty with the checkout process. The attendants at the gas station assured they would check me out and I didnt have to stay for the process. I later received a bill being charged for $20 of gas despite only driving a total of 4 miles and having the vehicle for less than an hour.

Rating:

1.0

The employees are rude and don’t know what they’re doing.

Rating:

5.0

Not sure. Had a great experience